PROFILE

Over ** years of experience in designing, managing, implementing, administrating and monitoring EMC and Symantec Storage/Backup solutions for enterprise especially banking, telecommunication and health care.

Sound ability in managing changes either enforced by management regulations, government regulations, industries compliance standards like PCI in banking sector, also changes driven by internal initiatives.

Hands on experience EMC (storage/backup/Virtualization) IBM (Storage) and VMWARE

Effective in managing IT Infrastructure projects worth ($1-$6) millions and a team of 10, applying PMI methodology following PMO processes and standards.

Proven ability in assessing, identifying Storage/Backup issues and drawing a road map for improving performance, efficiency, compliance and quality of service.

Expertise in data migration, data centre relocation, business continuity and disaster recovery.

Exposure to different storage vendors like HDS, HP, NetApp and IBM.

Awareness of different Cloud solutions with experience on EMC and VMWARE solutions

TECHNICAL SKILLS

STORAGE : design, implement, support, manage, data migration & capacity planning for EMC VPLEX,

VMAX, DMX, VNX, CX, Celera, IBM V7000, CISCO-MDS, Centera, VMWARE storage Env.

ECC, Symantec Command Central, EMC DPA, Navisphere, Unisphere and ProSphere.

BACKUP : design, implement, support, manage capacity planning & backup policies for NetBackup

6.5 & 7.0.1, Data Domain, AVAMAR, STK & Quantum Libraries, VEEAM, NetWorker.

Virtualization/Cloud: VMWARE (ESX & vCenter 5.5), OpenStack

Operation Systems: Solaris, Windows Server, HP-UX, AIX

Other Skills : MS Office including MS Project and VISIO

Certification : Prince2 Foundation, COBIT and ITIL Foundation.

PROFESSIONAL EXPERIENCE

Manager, Storage & Backup systems support Feb 2015- Current

CompuCom Systems, Mississauga, Canada

One of the best end user services providers in North America.

Responsibilities include:

Responsible for Management of Storage, Backup and Database team of 10

Ensuring that the Storage/Backup environment health, operations, support and projects meets the clients contracted SLA.

Able to keep the data services team Training Plans and skills up to date.

Managing the multi-tenant cloud storage/backup operations, capacity planning and escalations.

All other responsibilities included in the System Support role (below)

Systems Support Specialist Aug 2013- Feb 2015

CompuCom Systems, Mississauga, Canada

Projects

Community Cloud build and first tenant deployment

Successfully completed Virtualization of IBM v7000 behind VPLEX with minimum down time.

Actively worked with EMC on the design of the Cloud Storage to achieve the clients requirements

Able to Implement the Cloud Storage components in a short time to meet the cut over deadline.

Built the new client storage environment including (SAN zoning, storage provisioning, and data migration)

Responsibilities include:

Managing CLOUD storage environment including VPLEX, VNX, CISCO switches and Recover Point

Capacity planning for CLOUD storage and performance monitoring

Participated in CLOUD storage architecture

Reporting on CLOUD storage capacity utilization and performance

Managing IBM V7000 storage

Lead Enterprise Storage Architect Sep 2008- May 2013

National Bank of Abu Dhabi - Abu Dhabi- UAE,

One of the largest banks in the United Arab Emirates, which branches all over the globe and a vision to become the first Arab bank worldwide by year 2020.

Projects

Enterprise Storage Technology Refresh

•Managed a team of 10 people from different infrastructure teams and vendor resources through a successful implementation of SAN refresh, data migration and disaster recovery solution (CISCO, VMAX, SRDF, BCV, RP)

•Built an efficient storage platform and applied latest auto-tier and thin provisioning technics to achieve 30% better performances and 50% more capacity utilization.

•Improved storage management, capacity planning and monitoring through adapting better tools like ProSphere and SRM also improved the storage provisioning process to be 50% faster.

Enterprise Backup Solution Upgrade

•Managed a team of 5+ people from different infrastructure teams and vendor resources through a successful implementation of solid backup environment with DR capability (Netbackup, DataDomain, AVAMAR)

•Assessed the existing backup environment issues, areas of improvement to meet the restore, compliance and recovery objectives then draw a road map for three years to coop with the growth based on the trend analysis.

•Improved the backup policies provisioning process to ensure that all existing and new services are covered with appropriate life cycle policies at different sites.

•Adapted a proven de-duplication and data vaulting technologies to ensure implementation of fully integrated cost effective solution with 99% backup/restore success rates.

Responsibilities include:

Improved storage efficiency and performance by utilizing the right storage Tier as per the required capacity, performance and within budget also managed to improve storage provisioning process.

Enhanced Backup environment to meet over 90% of targeted RPO and RTO goals of business services as well as compliance with the various business, government regulations and other standards.

Managed the movement of Storage/Backup equipment to the new DR data centre with no impact on DR capability of the critical systems and minimum impact on the rest of the services.

Managed EMC VMAX, DMX4, DMX3, VNX, CLARiiON CX3-40, Celera NAS NS500G, DD860, CISCO MDS-9506&9216 directors, Centera, ECC 6.1 and Symantec Command Central also NetBackup, AVAMAR and Data Domain, STK and Quantum tape libraries.

Guided and controlled Data Migration projects, DMX4 to VMAX and Clariion & Celerra to Unified VNX 5700.

Managed storage/Backup projects; responsible for Work Breakdown Structure, Schedules, Milestones, Risks and contingencies also responsible for managing storage team.

Designed storage and backup policies provisioning procedure to ensure business requirements fulfilment and compliance regulations are considered.

Reported on Storage and Backup systems performance and capacity planning, recommended changes that will improve performance and operations management based on trend analyses analysis and vendors recommendations.

Managed vendor relationships related to service delivery, maintenance contracts and projects investing in any opportunity to reduce the Opex.

Software & Projects Manager Jul 2004- Sep 2008

STME, Dubai-UAE, is the first storage/ backup centralized solutions integrator in the Middle East with branches that covers most of the main countries in the region representing the most competitive storage vendors.

Responsibilities include:

Organized training plans to achieve the Veritas enforced certification for the support team to meet their standards to recognize STME as the first BCS support partner.

Participated in improving the pre-sales and post sales process to achieve customer satisfaction.

Managed to spread the Project Management concepts across the company to focus on completion of customer projects on time, within budget and ensure customer acceptance at the end of the project cycle.

Implemented and managed Storage projects on EMC Symmetix, CLARiiON, Brocade and CISCO fabrics, also implemented SRDF, Time Finder, ECC, beside Symantec products NetBackup and backup Exec.

Actively participate in designing the services delivery model and processes to facilitate the seamless management and delivery of STME projects and professional services to their customers.

Coordinated the complete project lifecycle including scope, man day’s calculator, resources allocation, implementation checklist and closure report to project teams and working with Project Managers to continuously improve project execution cycle.

Consultant Project Leader July 2002- Jul 2004

STME- Dubai-UAE

Responsibilities include:

Implemented and configured EMC Symmetix, CLARiiON, Brocade and CISCO fabrics, also implemented SRDF, Time Finder, ECC, beside Symantec products NetBackup and backup Exec.

Initiated the design of STME projects lifecycle including allocating resources and identifying ways of improving performance.

Played a pivotal role as Head of Software Support for EMC, Veritas and other external software vendors.

Managed complex projects and leading SW vendors support partnership programmes like Symantec BCS program

Senior Systems Engineer Feb 1999 - Jul 2002

STME - Cairo-Egypt

Responsibilities include:

Implemented and configured Storage on EMC Symmetix, CLARiiON, Brocade and CISCO fabrics, also implemented SRDF, Time Finder, ECC, beside Symantec products NetBackup and backup Exec.

Provided pre and post-sales support to customers as well as offering end user training and leading on quality assurance for EMC, Veritas and STK SAN solutions.

Configured EMC and Symantec solutions in accordance with specific customer requirements for developing and implementing innovative storage and backup solutions.

ETS - Senior Systems Engineer, Cairo-Egypt Aug 1996 - Feb 1999

Modern Information Systems - Senior Systems Engineer, Cairo-Egypt Jul 1995 - Aug 1996

Arabic Computer Systems - Systems Engineer, Riyadh-Saudi Arabia Aug 1991 - Jul 1995

EDUCATION AND CERTIFICATION

Bachelor Degree in Urban and Regional Planning, Cairo University, Egypt 1990

Prince2 foundation certificate, Edinburgh, UK 2004

COBIT Foundation certificate, Abu Dhabi, UAE 2009

ITIL Foundation Certificate, Abu Dhabi, UAE 2012

PMI: Project Management Certification Programme Candidate

PROFESSIONAL TRAINING

EMC Attended Courses 1999 - 2015

VPLEX, Recover Point, Symmetrix Configuration Management, Virtualized Data Centre and Cloud Infrastructure, Data Domain, AVAMAR management, Recoverpoint, Technical Training for New SEs and Symmetrix Host Attach, Control Centre/Open Edition Planning, Symmetrix Pre Sales System Engineer Partner Programme, Clariion & Symmetrix Pre Sales System Engineer Partner Programme, Clariion Fibre Channel Implementation & Troubleshooting, Connectrix Maintenance Course, Oracle, TF, SRDF Solution Workshop, Business Continuity Solutions

Veritas/Symantec Attended Courses 2002 - 2010

Veritas NetBAckup 7.0, Veritas High Availability Foundation Suite, Veritas NetBackup for Oracle, Veritas NetBackup 5.0, Disaster Recovery Workshop

Other Storage related Attended Courses 2002 - 2015

IBM V7000, HDS 9500V Maintenance, NetApp Data Ontap Fundamentals, CISCO SAN Switches Pre-sales, STK SAN Basic Concepts in StorageTek Environment, SUN Maintenance Course

Other Attended Courses 2006 - 2015

PMP project management certification programme, Prince 2 certification course, COBIT Foundation, ITIL Foundation, Leadership, Managing Change, Strategic Planning, IT Connections Program at Acces Employment

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