Kimberly Ashley-Johnson acsqzd@r.postjobfree.com

(*08) 509 - 1916

OBJECTIVE: To obtain a position where I can effectively utilize my leadership, organizational, and strong interpersonal skills while enabling me to learn and enrich my competencies in my profession.

SKILLS PROFILE:

Over 10 years experience with knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Proficient in Microsoft Office Suites

Knowledge of Quick books Pro

Flexible and willing to learn new skills through on the job training. Willing to take on added responsibilities.

Liheap/Furnace/Hardship/Weatherization.

WORK EXPERIENCE:

Intake Specialist 11/07-Present

Answered applicant’s questions about benefits and procedures.

Interviewed benefits recipients at specified intervals to certify their eligibility for continuing benefits.

Interpreted and explained information such as eligibility requirements and application details

Initiated procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.

Compiled, recorded, and evaluated personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.

Interviewed and investigated applicants for public assistance to gather information pertinent to their applications.

Checked with employers or other references to verify answers and obtain further information.

Kept records of assigned cases, and prepared required reports.

Administrative Assistant 01/00-11/07

Answered phone calls and direct calls to appropriate parties or take messages.

Greeted visitors and determine whether they should be given access to specific individuals.

Performed general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Explained Union benefits to prospective members.

Filed and retrieved corporate documents, records, and reports.

Opened, sorted, and distributed incoming correspondence, including faxes and email.

Assistant Manager 03/05-12/06

Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Inventoried stock and reordered when inventory dropped to a specified level.

Examined merchandise to ensure that it was correctly priced and displayed.

Certificate of Completion

Weatherization Certificate

Liheap Certificate

EDUCATION

Morgan Park H.S Chicago, IL 1990

Pharmaceutical Training Osco-drugs Chicago, IL 1991

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