DEBRA J WALDRON

*** ***** ****** **. ********, TN 37086

C: 615-***-**** E: acspt8@r.postjobfree.com

OBJECTIVE

I am currently looking for a full-time position with a stable organization, in which I can invest my vast

experience of customer service and knowledge to assist in exceeding company standards, while helping the

company's continued growth.

PROFESSIONAL SUMMARY

I have over 43 years of customer service experience, with 15 of those years worth of experience as a help

desk service supervisor/manager for a web based system. With these responsibilities I have been given many

opportunities to execute programs using limited resources, problem solving, and leadership and communication

skills are some of the qualities developed over the years as manager and a mentor.

PROFESSIONAL EXPERIENCE

Primeritus Financial Services, Help Desk Manager/Information Technology Manager (9/2012 -10/ 2015)

Prepare and analyze reports to assist Director of Software Management and CFO

Collect and maintain documents for all new hires, deactivated employees and any changes that were

requested by client or internal users

Solve issues with system will tools created for the help desk by software developers

Tested all new releases

Renovo Services, Help Desk Manager/Information Technology Manager (9/2008-9/2012

Worked closely with CEO and Manager of Software Development on all new development for the

system

Worked directly with financial companies to complete any issues that came up

Set up of all new releases in Basecamp to deploy from test to production

Manheim Inc., Help Desk Customer Service Representation (6/2000-9/2008)

Assisting customers including internal, external auction personnel and agents

Analyzed issues that were brought up

Ran some SQL statements on an AS400 system to analyze reports for Management

ADT Automotive, Auction Coordinator/Auction Coordinator Supervisor (1/1996-6/2000)

Assisting auction personnel in gather information for sales for vehicles that had been repossessed

Handled large auction sales daily

United Record Pressing, Inc., Customer Service Manager (6/1972-9/1995)

Answered multiple phone lines

Worked with all clients to complete the process of manufacturing their order from start to finish

Made sure all SLA was met by company for client

Payroll clerk for 50 plus people

EDUCATION

Glencliff High School- (1969-1972) - High school diploma

References available upon request.

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