Kathleen A. Newcomb

P. O. Box ***

Andover, MA **810

978-***-****

acsnqs@r.postjobfree.com

OBJECTIVE:

To be a member of an administrative team that assists clients, customers, and professionals in the areas of customer service, organization, communication and project management. To demonstrate my reliability, responsibility, detail orientation, motivation and commitment to goals, mission and philosophy of the organization. Looking for a challenge and the ability to adapt to changing needs

PROFESSIONAL EXPERIENCE:

Contract/Temporary Assignments (1/2015 - present)

Assistant Property Manager (16 Condo Associations) / Front Desk Operations / Brokerage-Insurance Firm / Retirement Department Specialist (Banking) and others)

Preformed a variety of challenging temporary/contract duties for a number of prestigious companies, north of Boston. Receptionist, Administrative Assistant, HR Assistant, Front Office Operations, Designed forms, spreadsheets, wrote procedures, assisted in streamlining processes, used Senearthco software & preformed other duties as needed.

Yankee Alliance, LLC - Andover, MA (07/2011 - 12/2014)

Receptionist/Administrative Assistant/ HR Assistant

• Provide Front-Desk Receptionist duties, greeting clients, vendors, members and professionals

• Answering, directing calls, emphasis given to prioritizing and to multi-tasking,

• Quality Administrative Support given at all times to Management and Department Directors

• Tactful handling of sensitive, confidential material and issues

• Provide high volume of travel organization for Management: research, cost analysis, arrangements, itineraries, maintained travel data base, completed/assisted w/completion of expense reports - Maintained data base

• Successful event planning, scheduling on/off site breakfast, lunch meetings, multi day conferences as needed, often out of state

• Schedule, maintain & publish conference room daily schedules, update daily "Welcome" greeting for members, guests & professionals visiting office

• Extensive calendar management, database management, meeting coordination & documentation, marketing materials & surveys

• Strong planning ability, readily adaptable and exceeds expectations. Attention to detail at all times

• Completed Special Projects and Studies as needed for Management, Department Directors & Members

• Ability to learn new tasks & technology quickly. Proven research abilities & resolution of member issues

• Discreet, tactful handling of sensitive and confidential issues

• Assisted in start up of Wellness Program - Community Supported Agricultural - Farm shares program - Wellness Cookbook

• Responsible for monthly reporting staff accruals to C-Suite, all Directors/Supervisors & Department Supervisors

• Assisted in the compilation of Employee handbook & policy changes - handled documented distribution

• Wrote, compiled handbook for Receptionist duties, Administrative Assistant duties, Front Desk duties with illustrations, detailed samples, included shipping, mailing instructions w/contact information as needed

• Initiated implementation of emergency evacuation plan - Team leader - CPR/AED certified - Responsible for semi annual maintenance of office AED and annual fire extinguisher maintenance

MacLean Holloway Doherty Ardiff & Morse, P. C., Attorneys at Law, Peabody, MA (7/2002 – 4/2011)

Receptionist - Front Desk Operations / Administrative Assistant / Human Resources

• Provided Front-Desk Receptionist duties, greeting clients, public & professionals. Ability to prioritize, multi-task.

• Maintain, update and make changes as needed to a multi line phone system for firm, additional law office & consulting firm

• Diplomatic, discreet, tactful and professional in a 27 - 12 attorney office, support staff, other professionals, non-professionals and court personnel in an office setting at all levels. Exceptional customer service, interpersonal & organizational skills.

• Researched and compiled presentations for in house, vendors and clients.

• Processed in coming & outgoing mail & mailings, delivered packages & documents upon receipt.

• Assisted with reviewing financial documentation, assisted other departments as needed with various tasks for courtroom presentations or pre-trial conferences, depositions and mediations.

• Maintained, reviewed service on all office equipment. Met with outside vendors regarding services, products & equipment.

• Assisted Human Resources Dept. with monthly/annual record keeping & calendar management

• Scheduled appointments, coordinated special events, breakfasts, luncheons and staff activities

• Assisted with compiling, writing and updating Employee manuals and policies and distribution to others

• Compiled, published and recorded annual Calendar with Bonus Days, "Days of Caring & Sharing" time off

• Back up to ADP payroll processing and entry

• Researched, completed income verifications from lending institutions, employment verifications as needed

• Maintained records of 401K deposits, changes and funds records

• Participated in planning Holiday Luncheon, holiday events in the office, potluck breakfasts, monthly birthday celebrations, other office activities - i.e. Red Sox opening day, Patriots Divisional wins, Super Bowl activities

• Maintained database with catering vendors, menus and contact information, discount rates, credit information

• Met with healthcare vendors, reviewed healthcare information, short & long term disability options, life insurance plans and other benefit opinions

• Instrumental in establishing the Wellness program & Community Supported Agriculture - Farm Shares program

• Maintained data base with Medical & Dental Insurance vendor information & contacts

• Point of contact with representatives of insurance & benefit companies - reviewed materials for presentation to Partners for further review and approval

• Responsible for annual distribution of changes to benefits and 401K plan, ensuring all former & current employees have most up to date information from all providers as needed.

• Contacted area gyms for Wellness Program - reduced gym/facility membership costs for employees

• Maintained database w/Company key card information & landlord key information, along with employee vehicle information

• Point of contact with building management and safety personnel - Compiled and distributed emergency evacuation plan

Q.C. Optics, Inc., Wilmington, MA 01887 (4/1996 – 12/2001)

Administrative Assistant to President, Corporate Counsel, Investor Relations, et al

(Manufacturer of laser based, defect detection systems for the semi conductor industry. Major clients throughout the Pacific rim.)

• Prepared all international & domestic travel arrangements for C-Suite, officers & field service agents

• Prepared living arrangements/entertainment/transportation for International & domestic visitors, client representatives & other corporate executives.

Great Western Mortgage Corp., Reading, MA (Great Western Financial Corp. FSB) (4/1992 – 4/1996)

Loan Processor / Underwriter / Originator

• Daily pre-screening of loan application with originators to determine how to proceed

• Prepare closing documents for closing attorneys and lender

• Review, audit, ship closing documents to lender, assist field offices in goals

• Provide administrative support to originators and field support to clients as needed

Lawrence Savings Bank, North Andover, MA 01845 (1/1989- 2/1992)

Assistant Training Director

• Responsible for training officers and staff, on all federal, state regulations and internal policy and procedures with periodic review for compliance.

Mortgage Liquidation Specialist

• One of three-member team, liquidating assets of Consumer’s Mortgage, Nashua, NH, for sale on the secondary market.

EDUCATION

• BS in Business Management/Business Administration

University of Lowell - Lowell, MA - 1989

REFERENCES

Nancy LaMonica, The Savings Bank, Methuen, MA, 978-***-****

Nancy Schlis, Hampton, NH, The First Essex Savings Bank, 603-***-****

Denise Kent, Esquire, The Denise Kent Law Group, Salem, MA, 978-***-****

Laurie Lemay, The Dartmouth Group, Bedford, MA, 781-***-****

Contact this candidate