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Customer Service Manager

Location:
Ottawa, ON, Canada
Posted:
December 01, 2015

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Resume:

Stephanie Bazinet

*** ******** ***

Ottawa, ON K*T 2Z3

613-***-****

613-***-****

acsnn7@r.postjobfree.com

Career Profile:

• Able to work quickly

• Able to focus and stay on task at hand.

• Work well in a team or on my own.

• Am reliable and responsible

• Able to solve problems that come my way head on.

Technical Skills Summary:

Have good knowledge in the following:

• Microsoft Word

• Microsoft Excel

• Microsoft Power Point

• Microsoft Outlook

• Internet Explorer

Demonstrated Skills and Experience:

Over 14 years of Customer Service Skills

• Handled customer complaints on the phone or in person

• Handled cash procedures such as selling, counting and change.

• Provided information about the products when needed.

• Hitting and beating sale targets, KPI's and goals

Administrative Experience

• Answering phones and taking messages

• Arranging dates such as lunches, dinners, business trips, etc.

• Knowledge of making photocopies, using the fax machine and computer skills

Leadership Skills

• Able to take charge and organize a team event or project.

• Able to motivate team members.

• Seek and accept responsibility

• Lead by example

• Scheduling and hour decisions

Employment History:

• 1St Assistant Manager

Maurices - October 2015 – Present

/ Visual Merchandiser

• Reitmans - Team Lead Management April 2014 – May 2015

/Visual Merchandiser

• Private Care - Home Support Worker February 2010 - May 2012

• Walmart - Dept Manager December 2009-October 2012

/ Visual Merchandiser

• Tuckers Marketplace - Hostess/ Server April 2008 – Feb. 2010

• Canadian Forces - RMS Clerk May 2008 – Jan 2010

• Old Navy - Logistic & Customer Service 2006 - 2007

/ Visual Merchandiser

Education:

• Accounting and Payroll Diploma, 2014

Everest College of Business, Technology and Healthcare, Ottawa, Ontario

• Business Administration Diploma, 2014

Everest College of Business, Technology and Healthcare, Ottawa, Ontario

• Event Planning, Certificate 2015

TrendiMi.com, online course

• First Aid and CPR trained, 2016

St. John's Ambulance, Ottawa, Ontario

• High School Diploma

Volunteer Work:

• Aide for the preschool at Children's Aid

• Michaels Arts and Crafts Superstore, Art, Party & Children’s Crafts and Birthday Parties

• Funbag Animation Studios for the Assistant to the Vice President of Business Affairs

• Coordinator for fundraising for the Osgoode Cheerleaders

• More upon request

References: Upon Request.



Contact this candidate