Charles M. Ward

** ***** **** **. *******, CT ***95

860-***-**** acsnmo@r.postjobfree.com

SUMMARY:

Professional Networking Technician with 13 years of experience in telecommunications seeking a position that will utilize my strong diagnostic skills, attention to detail, and customer service skills.

EDUCATION:

Porter and Chester Institute, Rocky Hill, CT July 2014 - January 2016

Computer and Network Technician Program National Technical Honor Society

A+: Installation, upgrade, diagnosis, and troubleshoot PC and network operating systems

Desktop Support: Application of business software using MS Office; customer support; help desk applications, report generation, problem diagnosis and resolution

Network+: Network infrastructure including the TCP/IP protocol suite, the OSI model, topologies, and network hardware; use and configuration of network monitoring tools and cabling techniques

Network Security: Application of network security concepts including basic cryptography, communication/infrastructure security, and operational/organizational security; coverage of firewalls, DMZ, security policies, authentications, authorization, VPN concepts, encryption methods, internal and external threats, malware, spyware, and viruses

MS Operating Systems : Installation and configuration including MS Office Suites, Windows XP, Vista, Windows 7, and 2003/2008 Server.

Virtualization Technologies: VMWare, Virtual Box

Technologies:

Cisco 7603, 7604, 7606, 7609, 2821, 3825, 3845, 7609, 7613,15454, 2951, 2911, 2921,2901

Juniper SRX5800, EX4200, EX9200, M320. Tellabs 7100 RoadM. Alcatel A-100, DSLAM.

TCP/IP, SNA, NFS, Ethernet, Token Ring, FDDI, T1, T3, 56K, ISDN, Netware Connect.

CERTIFCATIONS: MCP Technology Specialist Windows 7 Configuring

CompTia A+ CompTia Security +

CompTia Network + Basic Office Installation TP7600, TL 9000

WORK EXPERIENCE:

Coherent, Bloomfield, CT June 2011- January 2012/ June 2013 - Present

Test Technician 2 (manufacturing)

Troubleshoot electronic equipment issues and ensure proper functioning

Assure product and process quality by designing testing methods

Test finished- products and process capabilities

Establish standards of efficiency

Confirm accuracy of processes

Maintain equipment and coordinate repair services

TrueNet Communications, Jacksonville, FL March 2012 - May 2013

Level 4 Technician AT&T Data Center

Performed fiber scoping and testing and oversaw implementation of power

Tested, repaired, installed, and updated equipment to ensured proper functioning

Demonstrated equipment to customers and responded to any inquiries or complaints

Verified service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems

Documented network by labeling and routing equipment and cables

Recorded configuration diagrams and specifications

Maintained network by troubleshooting and repairing outages

Developed customer rapport by listening to and resolving concerns and answering questions

TekSytems, Shelton, Ct. (Contracts in 2003-2005, 2010-2011)

Level 3 Technician (Central Office)

install, maintain, test and repair complex switching, circuit, network and data/digital equipment

remove or replace connections on wire distributing frames perform turn up, acceptance, installation and provisioning of DS1 & DS3 (or higher)

maintain batteries, rectifiers and fuse alarms in central office power plants

remove or replace connections on wire distributing frames

surveyed and analyze alarms, test lines and trunks

CBM of America, Edison, NJ October 2006 - June 2010

Lead Technician Verizon central office and data centers

Repaired equipment such as defective and damaged telephones, wires, and switching system components

Established voice and data networks by running, pulling, terminating, and splicing cables

Installed telecommunications equipment, routers, switches, multiplexors, cable trays, alarm and fire-suppression systems, building ironwork, and ladder racks

Established connections and integrations and activated remote access tools

85% zero defect rate

References:

Earl Lewis (Supervisor)

Job Title: Implementation Engineer (AT&T)

Phone: 502-***-****

Mohammad Eneim

Job Title: Project Coordinator (TrueNet)

Phone: 561-***-****

Contact this candidate