KAREN JONES, MBA, PMP **** Boardwalk • Conyers, GA 30013

770-***-**** • Home

404-***-**** • Mobile

acsnls@r.postjobfree.com

https://www.linkedin.com/in/karenjones123

EXECUTIVE SUMMARY Poised to contribute unique blend of technical expertise, quality management, project management and exemplary customer support skills, along with commitment to excellence, to your firm’s value by ensuring that projects support strategic mission and objectives within scope, budget and schedule.

EXPERIENCE MCKESSON CORPORATION – Alpharetta, GA (1/06 – Present)

Healthcare Solutions Provider

Program Manager/Project Manager

Responsible for the implementation of improvements in IT Service, Collaboration, and Process Focus

Areas. Manage eight Focus Areas to achieve organization goal on time.

Primary • Establish scope, budget, resources planning and timeline based on input from all Stakeholders.

Accountabilities: • Execute the program schedule and monitor program Focus Areas to ensure the schedule remains on

track.

• Lead business requirements, fit/gap analysis workshops, define future state and define work around for

processes that cannot be accommodated.

• Develop master project plan and communicate plan with all program team members; along with key

stakeholders and others involved in the project.

• Develop metrics to track milestones status. Communicate major milestones and identify potential

program risks; conduct regular status meetings to review program activities.

• Develop financials to track program forecast against budget, budget risk and financial standing. Create

dashboard to communicate on monthly basis overall program health.

• Define quality management standards for programs. Monitored program progress and adherence to

standards and methodologies.

Special • Manage all the interpretation of the user requirements to ensure that build is accurate product.

Achievements • Build partnership with Business Units and act as liaison to resolve escalated items.

• Maintain Vendor Management portfolio.

• Produced dashboards and reports. Performed analysis to create reporting to provide automated daily

reporting of project statistics to Executive Leadership.

• Wrote business rules for SQL code for purposes of data mining.

Project Coordinator/UAT Testing Lead

Manage alignment of internal team members and external stakeholders. Coordination of all aspects of UAT testing phases. Utilization of full SDLC process for system implementation.

Primary • Develop and manage stakeholder UAT test catalog. (Test Cycle, Script ID, Script Status, Process

Accountabilities: Area, Scenario Description and Test Date).

• Develop stakeholder test calendar. Published calendar based on project timeline and negotiated

resource availability.

• Tracked defects and worked with development resources for timely resolution.

• Reviewed and reported on open issues and high probability risks (in SharePoint).

• Provide follow-up to issue owners to encourage timely issue resolution.

• Develop SharePoint forms and lists to match program process and template definition.

• Extract SharePoint form/list data into Excel for program/project reporting purposes.

Special • Assist project controller with financial analysis and invoice reviews.

Achievements: • Project manager for Government Accounting project.

• Implemented process improvement initiative, recouping $100k in lost monthly revenue

Project Manager

Responsible for all aspects of the development and implementation of system projects.

Primary • Utilize full-lifecycle development methodologies to manage hardware migration project to achieve

Accountabilities: maintenance cost reductions.

• Provide ongoing project analysis, mitigate “scope creep”, communicate project status, identify and

resolve project issues and constraints.

• Develop and maintain client relationships for a business sector of a recent acquisition.

• Manage team members domestically and internationally.

Special • Successfully managed a migration project of Oracle Financials to Great Plains.

Achievements: • Project manager for Government Accounting project.

• Implemented process improvement initiative, recouping $100k in lost monthly revenue

Financial Systems Manager

Managed Oracle financial systems production support group which included system administrators,

help desk, technical analysts and DBAs.

Primary

Accountabilities: • Provided integrated team support and maintenanced of financial system applications and software.

• Maintained financial systems security and ensured that financial systems security procedures were

implemented and enforced. Implemented financial systems policies, procedures, and standards.

• Performed feasibility impact analysis for custom application development request.

• Ensured conformance with company objectives and policies. Control and administer migration

of production system changes.

• Managed issue escalations and ensured all issues and questions were resolved per department

policy and standards.

• Interacted with internal and exteral audit groups regarding system control issues.

RMC USA, INC./CEMEX - Atlanta, GA (3/99- 1/06)

Financial Holding Company

Project Manager

Provided project management and leadership support for corporate back office functions.

Primary • Orchestrated six project teams involved in improving customer relations; managed each project team

Accountabilities: while initiating, planning, executing, controlling and closing projects.

• Deployed project management skills to bring projects in under budget, on time, and with superior

quality.

• Achieved high degree of customer satisfaction by connecting with customers; helped customers attain

achievable development plans, schedules and project outcomes, ensuring success with difficult IT

projects.

Special

Achievements: • Recognized as a “perfect fit” for Project Management role by CEO of USA division of an international

corporation with annual revenues of $6.7B. Tapped for leadership position based on solid project

management success.

• Oracle lli and Dispatch Project. Effective Matrix Management approach ensured success of

$1.5M full life cycle implementation.

Applications Support Manager

Planned and oversaw the development and support of IT functional area of USA division.

Primary • Responsible for providing Strategic Planning and Organizational Development expertise.

Accountabilities: • Established mutually satisfactory goals, regular feedback and review processes with team members, consistent with the organization’s appraisal process. Administered performance appraisals, salaries, hiring and budgets.

• Participated in the annual strategic/tactical planning and budgeting processes.

• Coordinated activities of application support teams while in SME role along with daily production

support.

Special

Achievements: • Developed best practice process in accordance with Sarbanes-Oxley as result of internal security audit.

• While working full-time earned a MBA and was promoted to Applications Support Manager due to top

performance and commitment.

• Served as SME for the Accounts Receivable and Cash Management modules on Oracle 10.7NCA,

10.7SC, 11.03, 11i upgrade/implementation projects.

SCIENTIFIC ATLANTA, INC. - Atlanta, GA (4/95-11/98)

Atlanta Manufacturing Division

Project Coordinator/Systems Analyst

Directed a broad spectrum of Network Administrator and procurement project management functions

for the largest high-tech equipment/telecommunications manufacturing division.

Primary • Established and maintained Windows NT trusted domains in multiple satellite locations.

Accountabilities: • Rebuilt PC's and Windows NT network servers, verifying TCP/IP connectivity.

• Developed and maintained Visual Basic applications and intranet web pages.

• Provided on-going training to over 700 staff and senior level management on proper usage

of third-party data collection software, Windows applications, Visual Basic applications,

and safety procedures with raster, line, and hand scanners.

Special • World Wide Procurement Project: Handled capital equipment inventory purchase project

Achievements: from ground zero for Broadband Communications Division. Partnered with WWP to purchase

$300K+ of high-tech industry standard computer systems and components including research

equipment, evaluation of vendors, and purchase recommendations. Directed inventory

management initiatives including equipment processing, deployment, set-up, and maintenance.

EDUCATION PROJECT MANAGEMENT INSTITUE - Newtown Square, PA

PMP

KELLER GRADUATE SCHOOL of MANAGEMENT - Atlanta, GA

M.B.A. Concentration: Project Management

JOHNSON C. SMITH UNIVERSITY - Charlotte, NC

B.S. Degree in Computer Science Minor: Business Administration

CREDENTIALS/ • Member of (PMI) Project Management Institute • Business Objects

TRAINING • Member of Women in Technology • Product Development Management

• Member of Toast Masters • PL/SQL - SQL Loader - Toad

• United Who’s Who Registry • Crystal Reports

• Microsoft Project • Clarity

• Microsoft Office Suite • Cognos/ReportNet, Powerplay, Visualizer

• SAP (PS/MRS) • Business Intelligence

• Oracle Version: 11i • Business Objects

• Microsoft SharePoint Administrator • Scrum Methodology

• Agile Methodology

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