Summary

*+ years of experience as a Quality Assurance Analyst doing System Analysis, Design, Testing and Implementation of Client/Server and Mobile/Web Based applications.

Advanced skills in writing Test Scenarios, Test Cases, Test conditions, Test Data, Executing tests scripts, test reports, and analyzing results.

Strong experience in full Black Box Testing including Functional testing, System testing, GUI testing, End-2-End testing, Smoke testing, Regression testing, Cross browser testing, Mobile testing, Ad Hoc Testing and User Acceptance testing(UAT)

Participated in Requirement Analysis, Use-Case Analysis and Gap Analysis.

Experience in using test management tools such as Test director.

Involved in the entire Testing Phases of SDLC right from Inception, Transformation and Execution, which includes Design, Development and Implementation.

Expertise at conducting Manual Testing in all browsers such as IE – 8, 9 Firefox, Google Chrome, Mobile testing in Apple- iphone,4,4s,5,Ipad – 2,3, Blackberry Playbook.

Expertise in Testing Methodology and Test Plan Formulations.

Experience working with SBTM – (Michael Bolton) Using Mindmap and Session base testing management.

Managing the defect process, by ensuring that all reported test incidents were appropriately owned, tracked and addressed, using Test Director/Quality Center, Bugzilla, JIRA.

Ability to work under the pressure of strict time constraints and changing priorities

Possess good Analytical skills and Conceptual capabilities.

A highly motivated with Strong communication skills, Interpersonal Skills, ability to interact with team members, developers, users and zeal to learn new technologies.

Knowledge of Transportation Operations terms and concepts.

Technical Skills

Test Management Tools

Test director 8.0, Quality Center 9.0, 9.2.

Defect Management Tools

Quality Center, Bugzilla, JIRA.,MS Office 2010

Manual Testing

Test Design, Test Case Preparation, Test Case Execution, Defect Tracking, Defect Reporting,

Languages

NET Framework (C#), Perl, PHP, JavaScript, ASP.net,AJAX. Sharepoint.

Database

SQL Server, MySQL

Operating Systems

Windows.

Business Applications

IBM MAXIMO, AMDOCS, CITRIX

Professional Experience

March 2012- June 2015

Role: Senior Quality Assurance Analyst

Shaw Communications - Toronto, Canada

Project –Food Network Redesign: Shaw Media Applications propel to the versatility of smartphones and tablet (Android, iOS, Blackberry OS) &All Browsers such as IE – 8, 9, Firefox, Chrome to test Food Network site and integration with the new green field system.

Environment: IDM/SDM, Net cracker, Oracle (Billing & Revenue Management), Black Box Testing, ALM, JIRA,Fiddler,MS Office 2010, .net, Oracle SQL,Sharepooint,QC, Perfecto Mobile, Mobile testing for IOS, BOS, Androids.

Define and institutionalize quality improvement practices and drive testing activities based on a solid understanding of the business drivers, business needs, business risks, technical solution and technical risks with an awareness of the expectations of the quality characteristics develop and implement highly effective, strategic test plans to expose quality related information.

Responsible for resolving technical and non – technical issues, identify and mitigate risks, ensure high quality of work and successful delivery of all software releases.

Identifying gaps and opportunity for improvements in the testing program and lead the continuous improvement efforts.

Experience testing Business Acceptance criteria.

Experience Agile methodologies and high pressure projects.

Experience cross browser testing.

Created Test Cases using Test requirements.

Experience Functional requirement testing.

Reported Defects using JIRA Bug tracking tool.

Provide training and coaching to the team members.

Ensure adherence to testing practices and processes.

Created Weekly Test Summary Report.

Participated in UAT /BAT Testing.

Used SharePoint to share documents with offshore team.

Report progress to various stakeholders including leadership teams and project managers.

Leverage diverse Testing approaches.

Involved In collaboration with the Test Managers, defined and institutionalize ongoing quality improvement practices for the department and Drive Testing activities based on a solid understanding of the business drivers, business needs, business risks, technical solution and technical risks with an awareness of the expectations of the quality characteristics n based test manage demonstrate test coverage.

Responsible for managing Customer Care & Billing application in Shaw by running billing scripts and moving server dates and validate the invoice with disconnect, scripted Testing, unscripted Testing, etc.) As appropriate.

June 2010- December 2011

Role: QA Analyst

Bell Canada, (MIIPE), Toronto, Canada

Project: VOIP Managed Services :

Environment: MAXIMO Asset Management Tool, IE – 7, Windows XP, ASP, VB .net, Oracle 9i, API, Oracle OCI Internals & Microsoft Products, Quality Center 9.0.

Developed Test Plans, Test Cases, Test Scripts, Test Scenarios, Test Data.

Executed test cases and record the actual results from testing, to compare with Expected Results.

Participated in Requirement Analysis, reviewing SRS document, JAD sessions, Use-Case Analysis and Gap Analysis with Business Analysts, project Leads and end users.

Created Users and Projects in Administration in Quality Center

Attended daily scrums and adapt agile methodology for project updates, business changes, discuss action items/plan of action for QA.

Conducted Integration, System, Functional, GUI, Regression, Smoke and User-Acceptance (UAT) Testing.

Monitored defects in Quality Center and assisted developers in fixing these bugs.

Conducted browser compatibility test of the application.

Prepared status summary reports with details of executed, passed and failed test cases.

Responsible in providing regular test reports to the management.

Reported the bugs, Email notifications to the developers using the Quality Center.

Analyzed all the bugs in the Quality Center reported by the users during the UAT.

Conducted functional testing using Manual testing in Agile methodology.

Attended project meetings, release meetings, and QA status meetings.

July 2009- March 2010

Role: QA Tester

Wind Mobile, Toronto, Canada

Project: UAT Testing for Telecom Billing

Environment: SQL Server, Windows XP, ASP .net, VB, Oracle 9i, API, Oracle OCI Internals & Microsoft Products, Quality Center 9.0,Sharepoint, Citrix Billing Center, Cisco.

Analyzed and Reviewed business requirement documents, Use Case Document, FRD and SRD.

Actively involved in writing test plans, test scenarios and test matrix (traceability matrix).

Wrote test cases based on the requirements and conducted Smoke, Regression, Functional Integration, System, User Acceptance.

Involved in Regression testing on each build during the various phases of the application.

Used Quality Center for requirement analysis, scheduling and generating test cases.

Executed test cases and record the actual results from testing, to compare with expected results.

Created Test Metrics on a daily basis comprising of the number of Test Scripts Passed, Failed, and Not Complete.

Automated UAT and Regression Testing process.

Involved in Risk and Regulatory Compliance Testing.

Reported defects using Quality Center, also verified fixes and closed bugs during regression testing.

SQL Queries for backend testing to check the data integrity and data consistency

July 2008- April 2009

Role: QA Analyst

SBI Bank, Toronto, Canada

Project: Online Banking:

Environment: Win98, NT, 2000, XP, MS Access, Oracle, Visual Basic, Quality Center.

Participated in Requirement Analysis, JAD sessions, Use-Case Analysis and Gap Analysis with Business Analysts, project Leads and end users.

Analyzed user requirements and developed Test Plans, Test Cases using Test Director.

Performed Manual Testing of the Application, Interacted with developers and discussed technical problems, reported bugs.

Conducted Integration testing between different modules of the application under test.

Defects were identified and reported to the development team.

Tested the clarity reports and graphs on patient health conditions and their claiming

Analyzed business requirements and derived UAT test scripts.

April 2007- October 2007

Role: Automation Specialist (Lead)

Navtech Inc., Waterloo, Canada

Project: Flight operations Application:

Environment: MKS, Firefox, Test Partner, CC++, Java, Mainframe, Power Builder, SQL, Windows XP.

Evaluated Testing procedure and Testing Tool for Functional Testing.

Launched and Testes PowerBuilder application and to test Database workflow.

Developed Test Cases for Crew Product.

Manually tested and reported programming Bugs with use of MKS.

Developed detailed Test scenarios and Test cases for new releases and new customers.

Performed Functional, Issue and Regression testing.

Recorded Automation Scripts using QTP 9.2.

Mentored newly hired professionals.

Provided daily updated to senior management.

June 2006- February 2007

Role: Senior QA Analyst

Rogers, Toronto-Canada

Project: WNLP

Environment: Amdocs, Test Base, TOAD Database, Citrix, Java 1.2, JSP, Java Beans, JCL, JavaScript, HTML, DHTML, Oracle 8.0, Sal Server 7, Windows NT, Agile Methodologies.

Gathered the Scope Document, Functional/Business Requirement Documents, and Design Specifications in each phase of the application.

Created test cases for the billing application Amdocs for port in and port out Functionalities.

Effectively communicated with Project Manager, QA Prime, developers and Business Analyst.

Developed Test Cases for WLNP Testing for CSM Web Application.

Managed System testing for Release 906, 1106 and 706 for WLNP Project for wireless to wireless using Amdocs Application.

Developed detailed Test scenarios and Test cases for WLNP Project (when customer wants to retain same number but change service providers so billing process for that- port-in and port-out functions)

Executed Test Cases and Reported Bugs through TestBase(Bug Reporting tool)

Worked with NM1 billing system staff to re-use dormant one-time charges.

Coordinated with Amdocs in the testing and implementation of new charges and price plans in NM1.

Education

Advanced Diploma in Software Engineering from Gujarat University, India.

Bachelor of Commerce from Gujarat University, India.

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