Email Id: - acsnh2@r.postjobfree.com

Contact: - +91-987*******

To make positive contribution as part of your dynamic and well reputed organization in a position where my abilities, technical, management, decision making and communication skills will be appreciated and enhanced.

2012 B.B.A. from Sikkim Manipal University with 65%

2008 XII from W.B.C.H.S.E with 56%

2006 X from W.B.B.S.E. with 69%

Working in Aegis BPO as a Customer Care Executive in Vodafone Postpaid Process since August, 2015 to till now.

Worked in ‘Virtual Business Tech Pvt. Ltd.’ as a Call Centre Executive from August, 2013 to August, 2015 .

Worked in ‘Icore Vission Technology Pvt. Ltd. ‘as a ‘Tele sales Agent’ from December, 2012 to August, 2013.

Receive call from Vodafone Postpaid Customer.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analysing customer needs.

Handling customer complaints or any major incidents.

Become the first top ten within one month after hitting the floor in ‘AEGIS BPO’.

Achieved Good Customer Service from Assistant Manager in ‘Virtual business Tech Pvt. Ltd.’

Achieved Good Convinced power from the Team manager when I was in ‘Icore Vission Technology Pvt. Ltd.’

• Sound Knowledge of Ms-Word, Ms- Excel, Ms-Power Point .

Good Type writing speed 35w.p.m.

• Well experienced in using internet.

Capable of working in bilingual environment, Positive thinking, self-motivated and flexible,

Good communication skills, Soft-spoken, English is good in writing and speaking.

English Speak Read Write

Hindi Speak Read Write

Bengali Speak Read Write

•Father’s Name : Madan Mohan Jana

•Date of Birth : 1st May,1991.

•Nationality : Indian

•Religion : Hindu

•Gender : Male

•Passport Number : M7820317

I hereby declare that the above maintained information is true to the best of my knowledge.

DATE:-

PLACE: -Kolkata SIGNATURE:-

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