Sharon L. Dowell

P.O. Box *** 770-***-****

Fairburn, Georgia 30213 acsnh1@r.postjobfree.com

SUMMARY PROFILE

A diligent business support professional with experience in account management, legal support and client relations. A versatile leader, who has demonstrated success in organizational growth by utilizing exceptional skills in building relationships externally with customers and internally with supporting staff, and other personnel.

CORE COMPETENCIES

Customer Relations Account Research & Analysis Cross-Cultural Communications Scheduling

Account Information Management Legal Processes & Procedures Documentation Administration

Multitasking Process Improvement Conflict Management Business Support

EDUCATION

Masters of Science - Legal Studies - Saint Leo University, Morrow, GA Graduated 05/2015

Bachelors of Arts - Criminal Justice - Saint Leo University, Fort McPherson, GA Graduated 06/2013

SOFTWARE SKILLS/CERTIFICATIONS

MS Word MS Access MS Excel Ramquest MS Outlook

SharePoint Siebel Ariba UPS Campus Ship Tandem

Cash Star MerchLink RSW Online Scheduler AS400 Landtech

SAP Knowledge Base Avaya Phone System MS PowerPoint MS Access

EMPLOYMENT HISTORY

Closing Coordinator / Closer 05/2015 thru

Ability to prioritize and manage workflow for the residential operations, excellent communication skills, facilitate the loan closing process for various lines of business. Reconcile fees collected and payments processed for third party report invoices. Track/Update Loan Closing process through approval.

Maintain loan files in accordance with Bank and interact with Relationship Managers and Account Manager throughout the closing process to ensure a smooth transition of responsibilities from closing to servicing.

Prepare and maintain closing packages, File original HUDs, plans, lender letters, etc.

Communicate/follow-up with lenders, title and sales staff to ensure timely closings reviews closing paperwork.

Provides all information necessary to facilitate timely closings. Reconciliation of Earnest Money Exceptions. Report, set up customer closing appointments with attorney's. Supply attorneys with closing documentation including. Update stages of completion and actual closing dates in as information is provided.

Coordinate with post-closing department and outside counsel to ensure that original loan documents are received and properly filed and imaged and that all post-closing obligations are satisfied.

Demonstrate positive team membership in all dealings with peers and management (cooperate, listen to and value opinions of others, support goals of the team).

Responsible for ensuring the transaction has been recorded in the proper progression and making sure all parties involved receive copies of legal documents and forms in a timely manner.

Project Analyst (Level 1&2 Analyst), Home Depot Corporation HQ, Atlanta, GA 11/10 thru 05/2015

Proactively handle inbound communications from both internal and external customers (business & consumer based) via various mediums (telephone, letter and e-mail correspondences, etc.).

Provide excellent customer service in order to identify/resolve concerns and provide complete end-to-end issue resolution for the THD.

Provide clarification on company policies and processes to further assist business partners and customers in getting to the desired solution.

Assist customers, vendors and business partners with installations, product inquiries and service calls on merchandise and various THD Services (Home Services, Proprietary Brands, RSW, etc.).

Consult with designated business partners (District Managers, National Merchants, Regional Vice Presidents, etc.) on matters requiring predetermined parameters and guidelines.

Ensure prompt and appropriate follow up with customers and field partners in order to confirm satisfaction with resolution while striving to maintain customer loyalty.

Account Representative, Waste Management, Norcross, GA 01/08 thru 05/09

Receive and process incoming calls from customers by serving as the end to end point of contact for their needs. Collaborate with a team of customer service representatives to meet overall call center objectives and enhance the customer service function in order to exceed the customers' expectations.

Establish and maintain accurate and timely customer records for all customer interactions including missed pick-ups, contracts, order, service, billing, payments and retention calls.

Manage difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments in a high inbound call volume, 80-120 calls per day on average, on a consistent basis.

Closing Paralegal (Legal Assistant), Brochstein & Bantley, P.C., Marietta, GA 12/06 thru 10/07

Provide Administrative support to the managing Attorney by establishing and interpreting new contracts, including but not limited to scheduling closing appointments as required with regards to the mortgage closing deadlines.

Collect relevant information from sellers, purchasers, agents and lenders in reference to payoff terms/guidelines, Homeowners Association Fees and Bylaws, Owners Insurance Policies and stipulations.

Resolve discrepancies regarding liens thru Title Examination searches and Clear Title verifications prior to home loan closing.

Process existing property lien payoffs thru various means, such as, order property surveys, Termite Clearance letters, Certificate of Occupancy, Home Warranty, Property Tax records, Commission agreements, property keys and other relevant documentations & Draft Title Binders, Insurance Closing Protection Letters, Power of Attorney and other Affidavits.

Real Estate Closing Coordinator, Trey Inman & Associates, P.C., Marietta, GA 03/05 thru 11/06

Ensure local, state and federal requirements are met in accordance with the mortgage loan documents with regards to the closing of the transaction.

Coordinate legal forms involving title, escrow and mortgage loan(s), as well as collected information on the purchase(s) and sale(s) for all in-house agents working under the realty broker.

Responsible for opening, maintaining and filing all documents related to the sale or purchase of a home and/or business. Handle residential and commercial leases and apartment rentals, listing and showing appointments and collected required data and signatures for all transactions.

Executive Assistant, Delta Airlines – Atlanta, GA 09/99 thru 08/03

Compile daily operations performance and activity reports, which includes, reviewing analysis reports with terminal managers. Handle all correspondence and memos, expense and financial reports for Concourse Manager, 5 Duty Managers and 23 Team Leaders.

Coordinate personnel issues and scheduling conflicts and resolutions for 393 Customer Service Agents. Assist with facilitating information of the airline recovery and pension plan. Resolve customer comments and complaints. Provide outstanding customer service for stand-by and international passengers, while assisting with new flight arrangements.

Conduct research, compiled data, and prepared papers for consideration and presentation by executives, committees and boards of directors. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet database.

Provide outstanding customer service for stand-by and international passengers, while assisting with new flight arrangements. Assist during irregular operations and re-booking of passengers with new reservations as needed.

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