Sanghamitra Ghosh.

Contact Details :

**B, Motijheel Avenue.

Anubhavb Appartment

Kolkata – 700074.

Contact No. : +91-947*******. E-mail Id : acsnc3@r.postjobfree.com

Professional Summary:

•Proficient in a wide variety of computer operating systems and software.

•A strong sales and marketing background, including leadership development.

•Maintain a consistent track record for top performance through my own efforts and/or by directing and supporting the progressive development of others.

•Entrepreneurial, creative, resourceful, professional, a quick study, and an excellent communicator.

•Fluent in the English language.

EDUCATIONAL QUALIFICATION:

COURSE

SCHOOL/COLLEGE

BOARD/UNIVERSITY

Year of Passing

GRADUATION

LADY BRABOURNE.

KOLKATA.

CALCUTTA UNIVERSITY.

2008

HIGHER

SECONDARY

SHILPAMANDIR GIRLS HIGH SCHOOL.BERHAMPORE

W.B.C.H.S.E.

2005

SECONDARY

SHILPAMANDIR GIRLS HIGH SCHOOL.BERHAMPORE

W.B.B.S.E.

2003

EXTRA QUALIFICATION:

Computer Knowledge:

1> Basic course form Webel, Doeacc Society 'A' Level course. Windows, MS Office & Internet Browsing.

2> Spoken English Course form RAMKIRSHNA MISSION Golpark, Kolkata.

Employment Summary:

Company Name:

Camycent Solutions Pvt. Ltd.

Designation : Customer Relationship Manager.

Duration : April 2015 to at Present.

Job Responsibility:

Providing help and advice to customers using your organization's products or services.

Communicating courteously with customers by telephone, email, letter and face to face.

Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

Issuing refunds or compensation to customers.

Keeping accurate records of discussions or correspondence with customers.

Analyzing statistics or other data to determine the level of customer service your organization is providing.

Producing written information for customers, often involving use of computer packages/software.

Writing reports analyzing the customer service that your organization provides.

Developing feedback or complaints procedures for customers to use.

Improving customer service procedures, policies and standards for your organization or department.

Handling a Team and coordinate with sales team and with the management.

Meeting with other managers to discuss possible improvements to customer service.

Being involved in staff recruitment and appraisals

Training staff to deliver a high standard of customer service.

Leading or supervising a team of customer service staff.

Learning about your organization’s products or services and keeping up to date with changes.

Keeping ahead of developments in customer service by reading relevant journals.

Scriptgiant Technologies Pvt. Ltd.

Designation : Customer Relationship Executive.

Duration : December 2013 to February 2015.

Job Responsibility:

Send marketing executive to customer place to purchase order.

Generated sales and inventory reports in Excel with data from a variety sources, maintaining a 100% accuracy rate.

Managed quality communication, customer support and product representation for each client.

After take the order co-ordinate with client end to internal process end.

Send quotations interested client.

Make follow ups to existing customer.

Post delivery reports take from client end.

Follow ups for feedback.

Educated customer for new products and also ensure that marketing team also aware about new products.

Ensure all in-stock games are displayed, priced correctly and receive best placement.

Other responsibilities include: Maintaining and submitting neat and accurate reports in a timely fashion, including daily transmission of daily activity, presenting a courteous, friendly and helpful attitude to all customers, developing a good rapport with customer personnel, analyzing accounts with goal of increasing sales through inventory marketing strategies.

Firstsource Solutions Pvt. Ltd.

Designation : Customer support Associate.

Duration : August 2009 to April 2010

Job Responsibility :

Answered telephone inquiries on services resolved problems of clients.

Resolved problems of clients

Tata Aig Life Insurance Company.

Designation : Advisor.

Duration : 2008 to 2009

Job Responsibility :

Communicating with clients and explaining them the merits of Insurance Policies.

Following up the clients who inquired about the insurance policies.

Following up the old clients and renew or suggest them the new policies according to their requirement and budget.

Provide solutions to the client in case of any risk situation and offer them appropriate risk management.

Supervise the renewal process for existing clients.

Meeting the company goals and assisting the team.

PERSONAL DETAILS:

NAME : SANGHAMITRA GHOSH.

FATHER'S NAME : Mr. SHYAMAL GHOSH.

DATE of BIRTH : 17-11-1987.

SEX : FEMALE.

MARITERIAL STATUS : MARRIED.

NATIONNALITY : INDIAN.

LANGUAGES KNOWN: ENGLISH, HINDI, AND BENGALI.

DECLARATION:

I hereby declare that all the information given by me is truth at best of my knowledge.

Place:

Date: SANGHAMITRA GHOSH.

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