Brenda Pazos

Atlanta, Ga. *****

M: 678-***-**** acsn8u@r.postjobfree.com

Summary

Consistent, enthusiastic team player who understands that commitment to customer service is a key driver to company success. Performance track record reflects an emphasis on accuracy, quality and expert research; consistently reviewed as highly competent and dependable, with an exceptional attendance record. Type 50 wpm/Data Entry 95 wpm.

Employment History

Feb 2014 – Present

The Home Depot, Lilburn Ga

Cashier

Provide customers with fast, friendly, accurate and safe service. I process check-out and/or Return transactions as well as monitor and maintain the self-check out áreas.

June 2013- Sept 2013

Honeywell Smart Grid Solutions, Atlanta, Ga

Customer Service Representative

Answering inbound calls and administering Energy Efficiency Programs and rebates to ConEdison customers. Supporting the installation, servicing and troubleshooting of ConEdison residential customers. Cross-selling efficiency programs, taking requests and dispatching appropriate technicians for various Jobs and scheduling maintenance.

2001- May 2012

AT&T Advertising Solutions, Tucker, Ga.

Directory Customer Service Representative

Handled customer complaints relating to printed and graphic art errors in the Yellow Pages Directories. By negotiating adjustments, re-selling the Yellow Pages product by stressing the importance of advertising, I successfully improved our customer’s business revenues while meeting deadlines and customer satisfaction. I also worked in the Collections Dept during these times negotiating payment arrangements using Microsoft Excel.

1999-2001 Bellsouth Telecommunications Repair Center, Miami Springs, Fl

Customer Service Assistant

Answered inbound calls from customers with complaints regarding their telephone service outages. Explained the nature of the problem to the customer in non-technical terms, drawing on a basic knowledge of network elements, trouble conditions and equipment failures. Negotiated and escalated commitment times if problems were not solved to meet customer expectations. Assisted with irate or difficult customers; strong skills in courtesy and empathy. Special escalations were required to repair telephone lines when inclement weather interfered with customer’s medical devices that could have resulted in loss of life.

1994-1999 Bellsouth Directory Assistance Cutler Ridge, Fl.

Operator Services (411)

Assisted customers requiring Directory listing information, i.e., names, addresses and phone numbers. Furnished area codes, handled credit requests, reports of trouble and dialing instructions and other miscellaneous information to callers. Provided courteous, prompt, and efficient customer service.

1979-1994 Bellsouth Advertising and Publishing, Coral Gables Fl.

Directory Clerk

Accurately processed sales orders for the Sales Department, providing them with information on the guidelines of editing and regulations of advertising format etiquette. Reviewed the sales contract for billing errors and discrepancies. Also served as personal secretary to the Department Sales Manager. Duties included answering direct phone line, managing expense accounts, typing and filing correspondence and making travel arrangements.

Education

South Miami Senior High School/ Diploma

Skills

Basic Microsoft Office Products including Word, Beginner Excel and Powerpoint.

Complaint Handling Resolution – Researching Errors & Negotiating – Exceptional Communication skills, both verbal and written. Detail Oriented and an independent worker. Type 50 wpm/Data Entry 95 wpm.

Awards

Customer Service Rep.

December 2011

Won several “On the Spot” Awards for “Excellent Customer Service and Outstanding Achievements”.

Additional Information

I completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, leadership and performance assessment. Intermittently and for a few weeks at a time worked as a relieving supervisor when needed, ie, vacations, Saturday overtime.

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