Lisa Clare Scott

**** ****** *** **., *** ***

Lewisville, Texas 75067

216-***-****

acsn0y@r.postjobfree.com

Career Objective:

To obtain a challenging position that will fully utilize my education and experience while providing professional and personal growth opportunities.

Education:

Real Estate Agent

Kaplan University (Dallas, Texas/Online) July 2015-Present

Medical Assisting Certificate

Cleveland Institute of Dental-Medical Assistants (Cleveland, Ohio) August 2005

Bachelor of Science Degree: Business Management

David N. Myers College (formerly known as Dyke College) (Cleveland, OH) June 1997

Work History:

Capital One N.A. (Plano, TX) June 2014-October 2015

Short Sale Negotiator/Closer

Coordinated Short Sale processes with Capital One customers, realtors, attorneys and applicable 3rd parties, and drive towards appropriate approval/denial decisions with regards to a pending short sale offer. Analyzed financial documents such as credit reports, valuations/appraisals, title work, settlement statements/HUD-1, sales/purchase contracts and listing agreements. Partnered with real estate agent, and /or attorney and customer regarding short sale request. Negotiated offers and junior liens as appropriate in all 50 states per allowable law and within investor guidelines on both HFI and GSE (Freddie Mac, Fannie Mae and FHA) loans. Managed and maintain steady communications via phone, letter generation and email to appropriate parties throughout the short sale negotiation process. Processed Deed in Lieu requests and work with law firms and outside servicer on execution of documents. Acted as subject matter expert (SME) on GSE loans. Maintained a production pipeline monthly with high quality work. Assisted with creation and implementation of policy and procedures for processing of short sales and deed-in lieu. Reviewed co-worker’s files for accuracy and quality during and after the liquidation process has been completed. Trained new employees as well as ensure that current employees are up to date on all new and/or updated policies or procedures that are implemented by GSE investors.

Wingspan Portfolio Advisors (Frisco, TX) Oct 2013-June 2014

FHA Claims Quality Control Specialist

Identified and did trouble shooting for loan servicing process discrepancies. Performed root cause analysis in order to discover the source of errors. Brought to the attention of management any practices or processes that adversely affected quality. Able to provide constructive feedback to associates regarding audit results. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; review/analyzes data and documentation. Familiar with a variety of the field's concepts, practices, and procedures. Relied on extensive experience and judgment to plan and accomplish goals. Performed a variety of tasks as assigned to help ensure quality compliance.

Auction.com (Parent Company of REDC Default Solutions) (Plano, TX) Sept. 2013- Oct 2013

Short Sale Pre-Auction Manager

Coordinated Short Sale processes with customers, realtors, and the appropriate 3rd parties, and drove towards appropriate approval/denial decisions with regards to a pending short sale offer. Analyzed all financial documents. Partnered with real estate agents regarding short sale request which included coordinating open houses, property data, foot traffic and images to be placed on-line. Negotiated offers as appropriate and tracked progress and status of each property as assigned until escrow was open. Managed communications via phone, letter generation and email to appropriate parties throughout the short sale negotiation process. Managed and coordinated pipeline as it comes in through various channels of communication. Maintained reports for the Executives of the Company and their clients. Facilitated and reconciled reports with Loan Servicers (Client). Escalated concerns to the appropriate parties with clear and concise information and details. Acted as Liaison between Agent and Servicers. Maintained knowledge of individual Servicers process and requirements.

REDC Default Solutions (Plano, TX) April 2012 – Sept. 2013

Short Sale Relationship Manager

Managed a large portfolio of loans by acting as the single point of contact and advisor for borrower sand real estate agents involved in the default servicing short sale program as an active pre-foreclosure option for Fannie Mae loans serviced by Bank of America. Presented the short sale option to homeowners as an alternative option to a possible modification or foreclosure. Researched and resolved homeowner’s questions in a timely manner regarding a short sale by providing accurate responses in accordance to company guidelines. Lead and educated homeowners and real estate agents through the mortgage short sale course, short sale documents, processes and procedures including the use of Equator and the necessary completion of tasks in the Equator system. Gathered and QC’d all documents to make sure they are filled out correctly as to determine borrower eligibility for the short sale program and submit package to asset manager. Provided homeowners a sense of sensitivity, empathy and relief during their distressed customer situation. Maintained a professional demeanor while providing the homeowner, real estate agent and bank employee’s excellent written and oral communication.

University Hospitals/Primary Care Practices (Painesville, OH) Oct. 2005-Oct. 2011

Medical Assistant II

Assisted physician and/or provider by facilitating patient and patient flow through numerous phases of the patient visit. Triaged patients by performing vitals, preparing for exam and assisting doctor with exam. Conducted physical testing such as audiometry, vision testing, and obtain including urine specimens, throat and sputum cultures and phlebotomy. Corresponded with patients, pharmacist, insurance companies, and outside physicians. Handled prior authorizations and pre-certifications for patients through their respective insurance companies for medications and radiology procedures. Vast knowledge of medical terminology and ICD-9 coding. High telephone answering and return call responsibility. Checked patients in and out, assessed charges of co-pays, handled referrals to specialist.

University Hospitals Health System (Orange Village, OH) Aug. 2005-Sept. 2005

Rheumatology and Internal Medicine Departments

Medical Assistant-Extern

Triaged patients by performing vitals, preparing for exam and assisting doctor with exam. Authorized prescription refills as ordered by the doctor, and telephone prescription into the pharmacy. Administered EKG’s, venipuncture, injections, and other laboratory or clinical procedures as directed by physicians.

Hubbard, Rogers, Scott, Real Estate Investment Group (Dallas, TX) July 2003-Jan.2005

Office Manager

Served as office manager procuring information in regard to foreclosed and tax sale properties. Verified and ordered property deed information as well as verifying property tax information from Dallas County Tax Office. Trained and managed a staff of 3-5 individuals.

First American-Real Estate Tax Service (Dallas, TX) Dec. 1997-May 2004

Team Lead

Supervised research and resolution of data integrity in procurement and disbursement transactions from the coordination of tax information for national banks and mortgage servicers. Served as sole liaison between mortgagees and First American throughout the tax payment process. Trained and led teams in the tax payment research process and case resolution. Managed coordination of daily staff operations and workflow to meet established and escalated deadlines. Performed monthly analysis of existing loans for potential escrow problems.

Technical Communications Specialist

Responsible for wide variety of process control and process administration functions associated with the Communications Desk including progress tracking, error and risk identification, internal and external communication, maintenance of process tools, organization and archival of process documentation. Facilitated client work order review with management.

General Clerk III

Researched and resolved data integrity and customer problems that result from procurement and disbursement transactions. Coordinate tax information for national banks and mortgage servicers. Initiated disbursement transactions and remittance to taxing jurisdictions throughout the United States.

Charter One Bank (Cleveland, OH) Jan 1995-Oct. 1997

Senior Loan Processor

Processed mortgage loan applications from outside mortgage companies for purchase review by Charter One Bank. Provided research support to underwriters. Facilitated communications between the bank and mortgage companies regarding stipulations and conditions for loan programs and acquisitions.

New Loan Administrator II

Verified newly closed residential mortgage loan documents for completeness and accuracy. Reviewed all new residential mortgage loan information on the servicing system for comparison and accuracy to the closing documents. Reconciled new loan daily reports. Balanced the principal, interest and escrow on loans. Setup homeowner’s insurance and tax screens.

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