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Quality Analyst

Location:
Kolkata, WB, India
Salary:
As per the company norms
Posted:
November 30, 2015

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Resume:

CURRICULUM VITAE

Name : Gourav De.

Father’s Name : Mr. Hemanga Chandra De.

Address : **, ******** ****. **** ******. Kolkata – 700017.

Nationality : Indian.

Mother Tongue : Bengali.

Maritial Status : Unmarried.

Languages Known : English, Bengali, Hindi, Spanish & French.

Hobbies : Travelling, Cooking.

Date of Birth : 9th of June 1982.

Contact Details : 810*******, 908-***-****.

Other Curricular Activities :-

Activities

From

To

Place of Activity

C.I.T. ( Certificate in Internet Technology )

June 2008

November 2009

C.M.C. Limited ( Gariahat )

P.G.D.C.A. ( Post Graduate Diploma in Computer Application )

October 2009

February 2012

Computer Youth Center ( Moulali )

Advance Excel, M.I.S., Sound Editing, Video Editing, Website Designing, Logo Designing,

February 2013

March 2014

C.M.C. Limited ( Gariahat )

2D Animation & 3D Animation

March 2013

April 2015

Computer Youth Center ( Moulali )

Professional Experience :-

Name of the organization

Designation

From

To

Reason of Leaving

Cost to Company (C.T.C.)

First Source Pvt Ltd ( Vodafone).

Customer Care Executive

Mar 2005

April 2007

Suffered from Dengue

Rs.8, 000 per month.

Quantum Business Management

(Voice Mail Transcription for UK based clients – semi non-voice.)

Joined as Customer Sales Executive, Promoted to the post of Senior Customer Sales Executive on June 2009. Again promoted to the post of Team Leader of UK Shift on October 2011.

May 2008

November 2011

Company moved to Gorgon. Process shut down.

Joined the company at Rs. 9, 000 per month.

Left the company at Rs.15, 000 per month.

Snow Blew Info IT Solutions Put Ltd

Joined as Team Leader for US Shift on December 2011. Later promoted to the post of Quality Analyst on August 2013 taking care of both US and UK Shifts.

December 2011

January 2014

Major Accident. Multiple injuries.

Joined with Rs. 15,000 per month. Left the company at Rs. 19,000 per month.

Pacifist Software Pvt Ltd

Working as Quality Analyst from May 2014

May 2014

Till Date

Working with Rs.20,000 month.

Job Profile :-

1.Listen in on live calls,monitoring and barging the calls

2.Give a feedback to the CCE and SR.CCE.

3.Submit a Quality Report to the Management.

4.Make a Quality Report in a Daily Basis

5.Editing & auditing the calls properly.

Educational Qualification :-

Name of the School

Name of the Board

From

To

Percentage

Central Model School

West Bengal Board of Secondary Education

1989

Passed out of Class X in the year 1999

82% ( First Division ).

Chakraberia High School

West Bengal Board of Higher Secondary Education

1999

Passed out of Class XII in the year 2001

79.6 % ( First Division).

Acharya Jagadish Chandra Bose College

Calcutta University

Part 1 ( 2001-2002, 2002-2003 ).

Part 2 ( 2003-2004 ).

B.Com (Economics-Honours ) Graduate in the year 2004.

Part 1 : 72%.

Part 2 : 69%.

Declaration :

I, Gourav De, hereby declare that all the information are correct and to the best of my knowledge.

Gourav de

( Gourav De ).



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