TRANNUM KATARIA

**, ******* **, **** *****, Vic-*204

Melbourne. H – (61-399******, M – 045*******

Email Id: acsmtd@r.postjobfree.com

Career Objective

I am seeking to obtain a position in the Industry where my education and years of previous experience will ensure my success. I have established a sound reputation as being supportive of my colleagues, possessing a strong work ethic and being capable of quickly grasping new systems, processes and policies

Employment Experience

Nov 2015- Dec 2015 Red Energy, Australia Field Sales Consultant

Customer Experience

Act as the key point of contact and brand champion for Red’s prospective customers to facilitate winning sales outcomes and an exceptional customer experience

Identify and act on opportunities to leverage the sales proposition by offering new products and services for chosen market segments and customers

Work within the quality assurance and compliance framework and contribute to building others’ knowledge and skills to assure quality sales outcomes to meet all compliance and regulatory standards

Stakeholder management

Contribute to a positive and productive working environment by sharing experiences and ideas and building strong relationships with various internal teams

Information Management

Capture high quality data to provide transparency and accuracy of all sales information throughout the customer lifecycle

Continuous Improvement

Identify and report customer needs which may require the development of new, enhanced or differentiated products and services, or improvements to current systems or procedures

Feb 2013-Feb 2014 Auckland House School, India

Primary Teacher

Developing lesson plans as per the curriculum

Conducting tests for students on a monthly and weekly basis to track their progress

Responsible to conduct extracurricular activities for the students

Helping and guiding the weak students in their curriculum

Conduct extra classes for weak students

Arrange Parents Teacher Meeting

Maintain discipline in the classroom

Maintaining the attendance register of students

Maintaining up to date classrooms display

Help managing student behaviour

Feb 2008-Feb 2010 Wildflower Hall. An Oberoi Resort

General Manager’s Secretary

Responsible for carrying out clerical, phone and administrative responsibilities while simultaneously representing the executive office.

Responsible for data entry work while keeping the subject matter confidential

Detail oriented, have the ability to multitask and to be a personable and professional representative of the general manager’s office.

Often coordinated inter-departmental work projects and served as a liaison between the GM and other employees in the resort.

Jan 2007-Feb 2008 Reliance Telecommunications, India Inbound Agent

Worked as a composed customer care consultant and resolved customer’s telecom related queries.

Listened patiently to customer’s problem, then provided logical solutions

Updated database with customer queries and complaints

Escalated complaints to the concerned department for resolution

Coordinated with the escalation team to resolve the customer problems or provide services on time to customers

Strengths

Excellent communication, customer relationship, technical and management skills

Team player with exceptional interpersonal, management skills

Excellent communication, customer relationship, technical and management skills

Excellent knowledge of MS word and Excel

Problem Solving skills achieving quick problem resolution

Committed to skills development via trainings

Educational Qualifications

2010 – 2011 Bachelors of Education

(Completed) HP University, Shimla, India

2004-2006 Masters of English

(Completed) HP University, Shimla, India

2000-2004 Bachelor of Arts

(Completed) St Bede’s College Shimla, HP University, India

REFERENCES: Available upon request

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