SUMMARY

Client Service Manager with over five years of experience dealing with top tier clients and delivering outstanding customer support looking for new opportunities

EXPERIENCE

State Street Canada, Toronto ON

Manager, Compliance Client Service – December 2013 – Current

Senior Analyst, Compliance Client Service – September 2010 – December 2013

Managed a team of seven compliance analysts while responsible for a top tier book of business

Maintained monthly KPIs on client deliverables

Provided Data Analysis for the LEAN initiative (Process Improvement)

Provided technical assistance and training with State Street systems, internally and externally

Responsible for managing regular meetings with clients, including face-to-face at client shops

Responsible for taking various at risk clients greatly improving the relationship

Head of department Social Committee

Near North District School Board, North Bay ON

Summer Student Programmer Analyst – June 2009 to September 2009

Participated in the setup of the School Board SharePoint site

Developed individual school graphics and colour schemes

Ensured all deadlines were met in bringing the site live

Stirlingbridge Partnerships, Waterloo ON

Contract Web and Graphic Design – September 2006 to September 2008

Designed and maintained web pages for Stirlingbridge Partnerships

Gained experience in managing a project

Responsible for coding and graphical updates

EDUCATION

Sheridan Institute of Technology, Brampton ON

Computer Systems Analyst Co-op – September 2008 to June 2010

Maintained a 4.0 Grade point Average

Developed skills in project management, business analysis and computer programming

CTS Canadian Career College, Sudbury ON

E-Design and Commerce – September 2005 to September 2006

Focus on Web Development and Graphic Design

Achieved the President’s Award for Highest Average

Received an award for best Graphic Design Project

Nipissing University, North Bay ON

Bachelor of Arts in History – September 2000 to June 2004

Focus on Canadian History

Minor in Anthropology

AWARDS

Numerous Client Service Awards from State Street

Nominated for Canadian Client Service Award for 2015

REFERENCES

Available Upon Request

Contact this candidate