Emily Knappstein

*/** ******* **

Norwood SA **67

Mob: 044*-***-***

Profile

An experienced Business Administration Assistant who has worked in Advertising, Retail, and Legal roles. Most currently an employee at Cowell Clarke Lawyers in a role that has involved filing documents at Courts and Government organisations.

Has assisted with various tasks such as Incoming and Outgoing Mail, Daily Banking and Financial reconciliation, Data Entry, Maintaining active and non active files.

A proven ability to learn new computer systems, Lay out documents, Proof and Create PowerPoint and Publisher Documents.

A committed and loyal employee who is always will to learn and achieve a positive outcome for the client.

Summary of Key Experiences and Skills:

Administration

Kitchen and stock control

Designing and creating documents

Getting quotes and dealing with suppliers

Data skills entry using various data bases

Collating and filing of information

General duties in an office setting

Observation and practice of OH&S and hygiene standards

Ability to work quickly and efficiently under pressure and within time restraints

Thorough and methodical with attention to detail

Using initiative and thinking on my feet

Able to work independently or as part of a team

Good customer service and organisational skills

Good communication skills

Efficiency in Microsoft Office, Publisher, Access and Outlook

WORK HISTORY

2008 – current Cowell Clarke Commercial Lawyers

Office Services Assistant

Manage stock rotation

Clean kitchens

Create hard copy files

Data entry and database searches

Close files

Internal and external mail

Preparing for internal functions

Setting up for meetings

Shopping for office

Creating signage as needed for office

Liaising with office suppliers

2006 – 2008 Coles

Restocking Shelves, Firle

Maintaining stock

Presentation of stock

Stock rotation

Stores policies and procedures, OHS

2005 Administration Volunteer

Cora Barclay Center

Administration Volunteer

Global Education Center

2003-2005 Administration Trainee

Messenger Newspapers, Port Adelaide

Recording over 600 pages of set and proofed copies

Processing ad copy accurately from the sales representative

Communicating and liaising with all departments

Working with all departments to meet deadlines

PF24 – Copy and chasing system for advertisements

House keeping of vast amounts of filing

Maintaining reports and diaries for all advertisements

Data entry for accounts department for invoicing

Using data entry computer software specific to Messenger Press

2002-2004 Retail Assistant

Lincraft, Adelaide Myer Centre

Assisting Customers with materials

Stock rotation and display

Counting of stock lengths and labelling

2002-2003 Postal Assistant

Unley Post Office, Unley

Sorting of mail

Accountable to post office manager

2000-2004 Retail Food and Beverage Volunteer

Memorial Hospital Kiosk

2001 Retail Assistant (Work Experience)

Angus and Robertson Bookstore

Retail Assistant (Work Experience)

Dymocks Bookstore

1999 Office Assistant (Work Experience)

Adelaide Hills Regional Development Board

1996-1998 Vineyard Hand (Work Experience)

Lenswood Vineyards

EDUCATION/TRAINING

2015 Introduction to Hospitality

- Types of Hospitality Businesses

- Roles with in a Hospitality Business

- Food understanding and purchasing of ingreediants

- What might be in a recipe?

- Where would you source the ingredients?

- How cost effective would the ingredients be?

- Are there any ingredients that could be used in all the recipes?

2006 Certificate II in Retail Operations

Apply point-of-sale handling procedures

Apply safe work practices

Communicate in the workplace to support team and customer outcomes

Interact with customers

Minimise loss

Operate retail technology

Organise and maintain work areas

Work effectively in a customer service environment

2004 Traineeship in Business Administration

Messenger Press Newspapers

Certificate II in Business Administration

Messenger Press Newspapers

Participate in workplace safety procedures

Work effectively in a business environment

Complete daily work activities

Communicate in the workplace

Work effectively with others

Use business technology

Process and maintain information

Implement improved work practices

Produce simple word processing documents – MS Word

Create and use spreadsheets – MS Excel

Certificate III in Business Administration

Messenger Press Newspapers

Produce text from notes

Design and develop text documents – MS Publisher

Create and use databases – MS Access

Create electronic presentations – MS Power Point

Organise schedules – MS Outlook

Maintain workplace safety

Exercise initiatives in a work environment

Organise personal work priorities and development

Contribute to effective workplace relationships

Organise workplace information

Produce business documents – MS Word

Create and use spreadsheets – MS Excel

2001 Hospitality Skills Training

Gazebo Training Café, Glandore Community Centre

Cash handling and orders

Table setting and waiting duties

Typing menus, food preparation and cleaning

2000 Certificate II in Community Studies (Childcare)

Douglas Mawson Institute of TAFE, Croydon SA

Specialist training in childcare

General workshop training

Communication techniques

Industrial relations

First Aid training

Occupational Health, Safety and Welfare

1999 Completed Year 12

Wilderness School

PERSONAL ACHIEVEMENTS

2000 “Best New Talent” Trophy

SASSRAPID Swimming Carnival

Female Athlete of the Year – Finalist

Special Olympics

1999 Various Swimming Medals

Commitment to House

School Braid

1999 Commitment to Choir

School Braid

PERSONAL INTERESTS

Involvement with Rotaract

Crafts

Singing

Piano

Swimming

Reading

Caring for young children

REFEREES

Di Whitehead

Office Services Coordinator

Cowell Clarke Commerical Lawyers

08 8228 1163

Tom Milosevic

Previous General Manager

Messenger Newspapers (SA)

041*-***-***

Helen Barter

Global Education Centre

Director

08 8347 5686

Contact this candidate