TERESA M. WALLACE

**** **** *** ******

Long Beach, CA 90814

562-***-****

OBJECTIVE:

To obtain employment that allows me to use my career experiences to support company growth through sales and excellent customer service.

QUALIFICATIONS AND ACHIEVEMENTS:

Ability to work effectively independently and in a team setting

Ability to manage multiple projects and deadlines

Employee of the month March 2009

Sales Rep with the most competitive knock-outs – Q1 2005

Top Sales Rep selling color products – Q1, 2005

Top Dealer Sales Rep / Revenue and units – Q1, 2005

WORK EXPERIENCE:

10/12- Present DMC Power, Inc.

Sales support specialist working directly with the Territory Managers. Provide assistant in BOM comprehension and provide response to RFQ’s. Process purchase orders using JD Edwards MRP System, ensuring accurate contract review and system entry. Provide customer support regarding pricing, lead-time, availability and technical support.

Act as a liaison between external customers, Sales Reps, vendors and internal departments and production ensuring effective communication at all times concerning any issues which may impact delivery. Process Change Orders, RMA’s and Credits when necessary.

Tool Rental Coordinator. Process tool rentals agreements. Set up billing schedule, bill and invoice weekly and monthly rentals.

Customer Service Representative

Management of Customer Accounts. Process purchase orders using QAD System, ensuring appropriate contract review and system entry. Provide customer support via phone and email regarding pricing, lead-time, availability and technical support.

Act as a liaison with production and planning for customer related priorities. MRP and BOM comprehension.

12/11 - 9/12 Saint-Gobain Performance Plastics Garden Grove, CA

Customer Service Representative

Management of Customer Accounts. Process purchase orders using QAD System, ensuring appropriate contract review and system entry. Provide customer support via phone and email regarding pricing, lead-time, availability and technical support.

Act as a liaison with production and planning for customer related priorities. MRP and BOM comprehension.

12/10 – 4/11 Corporate Business Interiors Irvine, CA

Customer Service Representative

Temporary position generating proposal’s for Sales Reps utilizing Team Design and SIF files. Process orders using Web Portals & Team Relay. Follow up on Order Acknowledgments.

Secure ship dates from manufactures. Schedule deliveries with warehouse and Installation contractor as well as on-site Product Manger; utilizing Microsoft Outlook. Invoice after project is complete with no Punch items. Receive deposits and invoice checks.

11/05 - 5/27/10 Carlisle Interconnect Technologies Long Beach, CA

Inside Sales Representative

Responsible for direct and indirect customer contact in areas relating to inquires, orders, order entry, scheduling delivery dates, customer complaints and questions.

Establish and maintain effective working relationships with customers and employees.

Receive, review, and process customer purchase orders and request for quotes

Provide concise, timely and accurate response to customer inquiries, communications to and from customer, and with internal departments within the company.

04/04 – 11/2005 Xerox – Q Document Solutions Long Beach, CA

Territory Sales Representative

Daily tele-prospecting with a minimum 30 calls per day

Qualify prospects, Credit verification, Create proposal using PowerPoint

Responsible for constructing system configurations and leasing options

Customer support, semi annual account reviews for existing customers

12/03 – 04/04 Pips Personnel Long Beach, CA

Executive Assistant

Provide administrative support to CEO of Aerospace manufacturer.

Coordinate travel, PPT presentations, file & organize office, expenses, event coordinator

Board meeting notes, coordinate monthly employee meetings, switchboard relief

Provide Interim payroll support, run weekly electronic time cards using ADP payroll services.

Provide interim Human Resources Support, benefit enrollments and terminations.

07/02 – 10/03 Funosophy, Inc. Long Beach, CA

Sales Support Manager

Managed sales process of e-commerce sales of child’s toy product

Coordinated and attended gift & trade shows. Inventory Management

Direct contact and support of sales representatives and distributors

Executive Assistant to President

Maintained calendar, scheduled meetings and managed domestic and int’l travel schedule

Managed company’s network, database and procured other fixed assets

Generated extensive PowerPoint presentations, Proposals and Contractors Agreements

02/02 – 07/02 Phillips Industries Sante Fe Springs, CA

Executive Assistant to Vice President of Sales and Marketing

Coordinate trade shows and manage show budget and samples for sales representatives

Generated weekly and monthly sales & commission reports for each sales representative

Reconciliation of expense reports

02/92 - 07/01 PerkinElmer Instruments Long Beach, CA

Executive Assistant to President and Inside Sales Support

Preparation of lease agreements, legalization, power of attorney, quotes and sales orders

Coordinated meetings for Management, Sales and Customer/Supplier Symposiums

Office Supervisor to company receptionist and general clerk

Administrative Assistant to Sales and Marketing

Participated in the sale of hand held and walk through metal detectors for security

Preparation of bids and proposals for both domestic and International sales

Sales support for outside sales managers and respond to incoming sales inquiries

Executive Assistant to Vice President of Engineering and R&D

Assisted in preparation of Government and Federal Contracts

Maintained Engineering Project Status Reports, BOM’s and other engineering documents-

EDUCATION & TRAINING:

Golden West Community College, Huntington Beach, CA A.A. - Business

Northwestern College of Business Diploma

Rochester High School, Rochester, WA Diploma

Boy Scouts of America – Cub Scout Leader Certification

Six Sigma Training – PerkinElmer Instruments Certification

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