Summary

Highlights

Accomplishments

Experience

Education

Jeffrey Heninger

*** * ***** ******, ****** AZ 85705

Home: 520-***-**** Cell: 520-***-****

acsmqe@r.postjobfree.com

Twelve years experience as a customer service orientated and highly skilled Banquet Captain, Banquet Server, Fine Dining Server and in off-site catering. Passionate and reliable with a strong understanding of food handling safety and a background in wine and wine service. Seeking a position as Banquet Captain or Server in a successful restaurant or resort. Focused and disciplined

Resourceful and inventive

Manage of staff of ten

Cash handling expertise

High volume banquet/catering capability

Eight awards for exemplary customer service

Strong customer relationship builder

Non-smoker

Responsible for coordination of up to 15 servers in banquet events with up to 1300 guests. Communicated with kitchen staff, to assure compliance with complex and frequently changing dietary needs of customers. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.Assisted diners with obtaining food from buffet/serving table as needed.

Lodge at Ventana Canyon September 2008 to October 2014 Banquet Captain, Men's Locker Room and Pool Attendant Tucson, AZ

Won Employee of the Month Award on two separate occasions and the Member's Choice Award once. Received frequent customer compliments for going above and beyond normal duties. Inspected dining and serving areas to ensure cleanliness and proper setup. Informed patrons of establishment specialties and features. Set-up food stations/buffets for parties, holiday meals, luncheons, special functions, and other social events. Ensured smooth service of same. Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff. Maintained contact with kitchen staff, management, serving staff, and customers. Set up banquet tables. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Supervised and coordinated activities of servers engaged in banquet service. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Used all food handling standards.

Consistently adhered to quality expectations and standards. Further work history provided upon request.

Mesa High School 2002

High School Diploma: General

Tucson, AZ, USA