CURRICULUM VITAE

OF

MAKHALEMELE LEBOHANG VERONICA

CONTACT DETAILS

RESIDENTIAL ADDRESS : 2355 PETSANA

REITZ

9810

POSTAL ADDRESS : P.O.BOX 25

REITZ

9810

CONTACT NUMBERS : 073*******/ 058-***-**** W

E-MAIL ADDRESS . acsmoz@r.postjobfree.com

PERSONAL DETAILS

SURNAME : MAKHALEMELE

FIRST NAMES : LEBOHANG VERONICA

DATE OF BIRTH : 1990/09/13

IDENTITY NUMBER : 900**********

GENDER : FEMALE

MARITAL STATUS : UNMARRIED

DRIVER'S LICENSE : CODE 10

HOME LANGUAGE : SOUTHERN SOTHO

NATIONALITY : SOUTH AFRICAN

HEALTH STATUS : EXCELLENT

CRIMINAL OFFENCES : NONE

LANGUAGE PROFICIENCY

READ WRITE SPEAK

AFRIKAANS GOOD GOOD GOOD

ENGLISH GOOD GOOD GOOD

SESOTHO GOOD GOOD GOOD

SETSWANA GOOD GOOD GOOD

ISIZULU GOOD AVERAGE GOOD

XHOSA AVERAGE AVERAGE GOOD

EDUCATIONAL QUALIFICATION

SECONDARY EDUCATION

HIGH SCHOOL ATTENDED : LEIFO IZIKO SEC. SCHOOL

GRADE PASSED : GRADE 12

SUBECTS PASSED : SESOTHO

ENGLISH

AFRIKAANS

ACCOUNTING

BUSINESS ECONOMICS

ECONOMICS

FURTHER EDUCATION

INSTITUTION ATTENDED : MALUTI FET COLLEGE

QUALIFICATION OBTAINED : DIPLOMA:BUSINESS MANAGEMENT

SUBJECTS PASSED :

MANAGEMENT COMMUNICATION

FINANCIAL ACCOUNTING,COMPUTER

PRACTICE,ENTREPRENEURSHIP AND

BUSINESS MANAGEMENT,SALES

MANAGEMENT

INSTITUTION ATTENDED : LESELO EXAMINATION BODY

CERTIFICATE OBTAINED : REGULATORY EXAMINATION

WORK EXPERIENCE

EMPLOYER : FIRST NATIONAL BANK

OCCUPATION : GPT CLERK / ADMIN SUPPORT

MAIN JOB FUNCTIONS : INPUT OF ALL DAILY GPT, FDE, CHECKING

AND TICKING OF LARGE ITEMS REPORT,

BANK TELLER

REASON FOR LEAVING : GOT PROMOTED

EMPLOYER : FIRST NATIONAL BANK

OCCUPATION : BANK TELLER & ACCOUNTING SPECIALIST

MAIN JOB FUNCTIONS : ENGAGING FACE TO FACE WITH CLIENTS TO

MAKE DEPOSITS, WITHDRAWALS,

TRANSFERS AND RECEIVING OR ORDERING OF MONEY FROM SBV

REASON FOR LEAVING : GOT PROMOTED

EMPLOYER : FIRST NATIONAL BANK

CURRENT OCCUPATION : ALLOWANCE/MULTISKILLED

CONSULTANT

MAIN JOB FUNCTIONS : TELLER IN NEED [WHEN BUSY],

ASSIST WITH ASPECTS OF BANK ENQUIRIES

OPENING OF NEW ACCOUNTS, SAVINGS

INVESTMENTS, POLICIES AND TO MAKE SURE

THAT THE BANK REACHES ITS TARGETS BY

THE END OF EACH MONTH, ALSO TO RENDER GOOD

SERVICE TO CUSTOMERS

EMPLOYER : FIRST NATIONAL BANK

OCCUPATION : CUSTOMER SERVICE REPRESENTATIVE/

SALES AND SERVICE CONSULTANT

MAIN JOB FUNCTIONS : OPENING OF ACCOUNTS, CHEQUE,

SAVINGS, TRANSMISSION, INVESTMENTS,

PERSONAL LOANS, FNB VEHICLE FINANCE

AND OTHERS, ATM& TREASURY CUSTODIAN

LOADING, ORDERING AND RECEIVING MONEY

FROM SBV, ENSURING THAT THE BANK MEETS

IT'S TARGET MONTHLY AS WELL AS THE

BRANCH TARGETS, INTERACT WITH CLIENT IN

ANY WAY TO UNDERSTAND THE CUSTOMERS

NEEDS, ADHERE TO FNB GOLDEN RULES AT

ALL TIMES, FACE TO FACE WITH CLIENTS.

AND ENSURING COMPLIANCE WITH

PROCEDURES AND POLICIES, UPHOLD

BRANCH PROTECTION AND SECURITY,

APPROVE, VALIDATE, VERIFY, CHECK,

ANDAUTHORISE FRONTLINE ACTIVITIES

[CONSULTANTS& TELLERS] TO RESPONSIBLY

CARE FO THE BRANCHES, BANK ASSESTS,

ENSURE ANNUAL/ SICK LEAVE IS UPDATED

FOR STAFF MEMBERS, END DUAL CONTROL,

ENSURE BANKS BRAND VALUES ARE

PRACTICED, ATM AND TREASURY CUSTODIAN,

RECEIVING AND CLEARING MONEY FOR SBV,

DEAL WITH CUSTOMER COMPLAINTS,

RELATING TO COLLECTION ACTIVITIES AND

ENSURE THAT IT IS RESOLVED TO THE

SATISFACTION OF THE CUSTOMER, GENERAL

LEDGER BALANCING, HASS, RACF AND

DIGITAG USE

CUSTOMER CARE CONSULTANT

: OPENING ACCOUNTS, GENERAL ENQUIRIES

RELATING TO THE BANKS, STUDENT LOANS,

INVESTMENT ACCOUNTS, HOME LOANS

PERSONAL LOANS, FOREX, ATM AND

TREASURY CUSTODIAN, INTERACTING WITH

CLIENTS FACE TO FACE ON A DAILY BASIS,

PROVIDING CUSTOMERS WITH EXCELLENT

SERVICE BY ENSURING THAT THEY ARE SERVED

PROMPTLY, UNDERSTANDING THEIR NEEDS

CORRECTLY AND PROCESSING THEIR

REQUESTS EFFICIENTLY ACCORDING TO

GOLDEN RULES, PROVIDING SERVICE RELATED

ASSISTANCE TO CUSTOMERS, PLAYING ROLES

INCLUDING ALL ASOECTS OF CUSTOMER

SERVICE SUCH AS INFORMATION CHANGES,

ON CUSTOMER PROFILES, ACCOUNT QUIRIES,

CUSTOMER COMPLAINTS, ETC, ADHERING TO

BRANCH BANKING VALUES, A FIRSTLINE

SUPERVISOR OF FONTLINE TEAM MEMBERS,

THIS INVOLVES THE CARING AND GROWING

OF DIRECT REPORTS THROUGH PROVIDING

MEANS AND ABILITY AND HOLDING THE TEAM

MEMBERS ACCOUNTABLE FOR PROVIDING

EXCEPTIONAL CUSTOMER SERVICE AND MAIN-

TAINING PROCESS STANDARDS, MANAGES AN

EMPLOYER :FIRST NATIONAL BANK

OCCUPATION : MULTI SKILLED CONSULTANT(BACK OFFICE)

MAIN JOB FUNCTIONS : PERFORMING BASIC SUPPORT AND

ASSISTING THE BRANCH IN ALL ADMINI-

STRATIVE AND ROUTINE FUNCTIONS,

MAINTAIN THE BRANCH INFRASTRUCTURE

AND ENSURING COMPLIANCE WITH

PROCEDURES AND POLICIES, UPHOLD

BRANCH PROTECTION AND SECURITY,

APPROVE, VALIDATE, VERIFY, CHECK,

ANDAUTHORISE FRONTLINE ACTIVITIES

[CONSULTANTS& TELLERS] TO RESPONSIBLY

CARE FO THE BRANCHES, BANK ASSESTS,

ENSURE ANNUAL/ SICK LEAVE IS UPDATED

FOR STAFF MEMBERS, END DUAL CONTROL,

BASS SYSTEM (BANK RECON) &PROCUREMENT

ENSURE BANKS BRAND VALUES ARE

PRACTICED, ATM AND TREASURY CUSTODIAN,

RECEIVING AND CLEARING MONEY FOR SBV,

DEAL WITH CUSTOMER COMPLAINTS,

RELATING TO COLLECTION ACTIVITIES AND

ENSURE THAT IT IS RESOLVED TO THE

SATISFACTION OF THE CUSTOMER, GENERAL

LEDGER BALANCING, HASS, RACF AND

DIGITAG USE

GENERAL HOBBIES

READING, CLEANING, WATCHING TV SOAPIES

EXCELLENCY

GOING AN EXTRA MILE IN WHATEVER I DO AND I HAVE GREAT PERSEVERANCE, ALWAYS

OPEN TO NEW CHALLENGES.

BEST ACHIEVEMENTS

:MERIT AWARD BEST LEARNER IN ENGLISH AND AFRIKAANS IN 2007,

:RCL MEMBER IN 2006

:APPRECIATION CERIFICATE (MARKETING ACTIVITIES

REFERENCES

CONTACT PERSON : MRS T MBHELE

INSTITUTION : FIRST NATIONAL BANK

CONTACT NUMBER : 058-***-**** / 082*******

CONTACT PERSON : ANNEKE GREYLING

INSTITUTION : FIRST NATIONAL BANK

CONTACT NUMBER : 058-******* / 072*******

DECLARATIONS

I HEREBY SOLEMNLY DECLARE THAT THE ABOVE INFORMATION IS TO THE BEST OF MY

KNOWLEDGE TRUE AND CORRECT IN ALL RESPECTS

MISS L.V MAKHALEMELE

SIGNATURE: DATE:

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