LALITA A/L KRISHNAN

No. **-**, Block **, Taman Sri Sentosa,

Jalan Klang Lama, 58000 Kuala Lumpur

Mobile Number: +011-****-****

E-mail: acsmn6@r.postjobfree.com

OBJECTIVE: Dedicated and focused Administrative who excels prioritizing completing multiples tasks simultaneously, and following through to achieve projects goals. Answer a high volume of incoming calls while handing in- person inquiries from client and collogues. Flexible and hardworking with strong drive to succeed .

SKILSS AND ABLITIES

Hardworker, quick leaner and ability to assume responsibility

Will work under pressure as part of the team

Ability to work fast paced, intensive environment smoothly

Proven written and oral communication skills

Proficient in managing business correspondences

Ability to organizes person work priorities

Knowledge of filling and updating records

Adept at making travels and accommodation arrangements

Working knowledge of booking keeping task

Solid knowhow general office procedures

Ability to work independent and as part of team

Internet savvy with proven proficiency in using Microsoft Office application

Well groomed appearance

PROFESSIONAL EXPREINCES

Employer : Airpak Express (M) Sdn Bhd

Period : 11th January 2010 – 08th December 2010

Position : Corporate Division & Pending Department Executive RESPONSIBILITIES:-

Handle inbound calls from customer, supplier and third party

Handing inbound and outbound e-mails from branches and client

Manage and sort daily courier services delivery an distribution and mail sorting

Attend to all inquiries and complains from internal and external customers,direct them to the right department for any escalation

Calls customers client for undelivered parcel and document direct them to accurate time and place.

Traces status of parcels or document through Expediting Department

Maintain liaison with others departments for delivery completion

Responsible for high value shipment from corporate client

Analyzes transactions,corrects records and adjust error

Maintain filling system in a proper manner

Liaises with supervisor, drives and riders on the delivery time Employer : Hidden Asia Travels and Tours (M) Sdn Bhd Period : 13th December 2011- 28th March 2013

Position : Operation cum Administrative Officer

RESPONSIBILITIES:-

Handle all travel arrangements and reservations

Arrange offsite events and preparing staff schedule

Handle all media and public relation inquires

Ensure that unit meets existing aging and productivity goals

Greet numerous visitors, including VIP’S, walk in client vendors and interview candidates

Managed the day-to-day calendar for company directors

Prepare the invoice, reports,memos letters and others document using words processing

ordering products and services;

Ordering product etc:- stationery, pantry item and necessary thing need to office and management

Employer : Sovo Sdn Bhd

Period : 9th April 2013 – 15th November 2015

Position : Client Support Officer & Administration RESPONSIBLITIES:-

Answer incoming multiple calls from client’s customer using PAXB system

Receives customers request via e-mails and, telephone, analyzes request, provides information requested or ascertains who can best can provide the information and routes the requested to the proper person

Send notification on time to client without any delay

Arrange letters and parcels received according to company name

Maintain and filling all the form’s in proper manner :- registration, termination, agreement, corporate letters,

Managed receptionist area, including greet and usher visitors and client

Maintain front desk and reception area in a neat and organized fashion

Served as central point contracts for all outside vendors needing to a gain access to the building

Research and collect database need by management in deadline EDUCATION HISTORY : Year 2004 – Year 2009

Sijil Penilaian Malaysia (SPM)

Year 2009 – Year 2011

Basic Computer Courses

MISCELLANEOUS : Expected salary – RM 2,300.00 (Negotiable) REFERENCES : Available Upon Requested

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