JAMIE L. MORRISON

acsm8q@r.postjobfree.com ***** Settlers Lake Circle North Katy, Texas 77449 337-***-**** OBJECTIVE

To secure entry level employment in an administrative position that will maximize my impeccable work ethics and professional efficiencies..

EDUCATION

Lafayette High School

1997 High School Diploma

QUALIFICATIONS SUMMARY

Efficient: detail-oriented, exceptional organizational, prioritization, time management, and multitasking skills. Trustworthy: ability to handle sensitive information with confidentiality. Proficient in Microsoft Word, Excel, and Outlook. Professional and effective verbal/written communication skills. EXPERIENCE

U.S. Bank Account Processor

2015

Performed a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties included entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities also included customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information. PFS Group - University Hospital & Clinics On-Site Liaison, Administrative Support 2014 - 2015

Duties included medical claims research of patient accounts for misapplied payments and deductibles. Researched and resolved patient account issues when assigned. Accurately obtained demographic, insurance and financial information from patient or guarantor. Accurately entered information into hospital database. Posted payments to patient accounts in CUBS database. Extensive research of EOB’s and RA’s from various insurance providers including Medicaid and Medicare. Knowledgeable of ICD9, CPT codes and HICFA 1500’s. Verified insurance eligibility and benefits when claims were denied and submitted appeals when necessary. Collected all pertinent information and medical records in order to process attorneys’ requests for legal claims including auto accidents and workers’ compensation. Extensive data entry using Excel for reporting payments posted. Communicated effectively with patients and all levels of hospital staff. Utilized all standard office equipment. United Blood Services Donor Relations Specialist, Receptionist 2012 – 2014

Duties included recruiting and scheduling existing and potential donors for automated procedures. Obtained and verified donor demographic information and accurately entered information into computer database, eDonor. Extensive data entry in Excel spreadsheets for reporting donors contacted and scheduled, collection of products and product /procedure failures. Performed dual role as receptionist. Greeted donors and vendors courteously. Assisted with registration, ensured medical necessity compliance by reviewing donor information for accuracy and completeness. Received and distributed incoming mail to appropriate staff. Prepared various business correspondences and maintained filing system. Answered and routed all incoming calls via multi-line switchboard. Accurately documented and forwarded messages to appropriate staff. Utilized all standard office equipment.

Schumacher Group Collection Agent

2011 – 2012

Contacted patients or appropriate third-parties to resolve delinquent ER physicians’ bills. Acquired and verified demographic, insurance and financial information from patient and entered information into computer database, Titanium ORE. Established payment arrangements, discussed payment options and collected patient liability. Processed and posted payments in computer system. Created and utilized Excel spreadsheets to track account updates. Tactfully followed up with patients to ensure payment arrangements made were upheld. Researched billing issues and misapplied payments. Prepared patient collection letters. Functioned in compliance with all HIPAA and FDCPA guidelines.

Chase Bank ATM Teller

2010 – 2011

Provided professional and courteous face-to-face interactions with both customers and team members. Provided excellent customer service when conducting financial transactions accurately and efficiently. Directed customers to appropriate staff to further assist with additional banking needs. Retrieved and reconciled ATM deposits. Balanced and replenished ATM cash. Prepared daily reports of ATM activity.

Mane Haven Hair Salon Independent-Contracted Stylist, Owner/Operator 1999 – 2010

Owned and managed salon of three operators. Scheduled appointments, accurately documented and forwarded messages to appropriate staff. Received postal /electronic mail and distributed to appropriate staff. Coordinated and maintained pleasant reception area. Cultivated strong client and employee relations. Provided private consultations to assess needs and concerns of clients. Accurately maintained client database. Composed and distributed advertising material. Contacted vendors for ordering and purchasing of products and supplies. Compiled, sorted and filed updated business and banking transactions, bills, and accounting records including expenditures, receipts, and invoices. Wal-Mart Claims Clerk

1997 – 1998

Efficiently and accurately performed general clerical duties including documenting, photocopying, faxing, mailing, filing and data entry of invoices and reports. Interacted with and maintained strong relationships with vendors. Processed and prepared damaged merchandise for return to manufacturers for store credit in a timely manner. Answered inbound calls, accurately received and forwarded messages to appropriate staff.