Richard F. Gonzalez

***** ****** **** ****, ********, Texas 77584 210-***-****

EMAIL: acsm74@r.postjobfree.com

PROFESSIONAL EXPERIENCE – Degree Related

South Coast Products LP - Houston, TX

International Sales Coordinator - Inside Sales April 2014- Present

Oversaw production and sales of lubricants, sealants, packing and maintenance products demanded by the Oil & Gas, Transportation, Refining and Petrochemical Industries.

Follow up and handle inquiries from customers and potential customers.

Interface/ Liaison with logistic companies and understand international shipping terms.

Research accounts, identify key players and generate interest.

Identify sales opportunities in target markets and new markets using B2C techniques.

Supported a Sales Staff of 6 to drive monthly sales goals.

Presenting South Coast Products in sales meeting both English and Spanish.

Website Management and Material Research (Images, Video, and Written Content).

Strong negotiation and persuasion skills.

The ability to interact successfully across worldwide cultures.

Complete and maintain accurate sales forecasts, data gathering and reports for Business Managers.

Conduct ongoing customer needs, analysis, research of customer requirements through first party

resources.

Perform routine follow up calls as per renewal procedure to hit Renewal Sales Goals.

Assigned collection accounts that are past due.

Following up and completing Contract Activation Variance.

Perform reporting functions on an ongoing and timely basis including quotes and bookings.

Assist in completing sales projects including proposals and marketing.

Responsible for additional 20 to 30k in outbound and inbound sales per month.

Company liaison to Cameron, Halliburton, GE Oil & Gas, Shell, Petrobras and PEMEX.

Texas House of Representatives – Austin, TX

Intern – House Representative Eddie Lucio III

January 2011 – May 2011

Acted as a lead staff for the Natural Resources Committee that dealt with securing and protecting natural resources and renewable energy exploration.

Fostered support for Representative Lucio’s policy positions through work and consultation with lobbyists, trade associations, industry partners, non-profit organizations and stakeholders.

Monitored and researched policy issues specific to natural resources, renewable and alternative energy, public healthcare, women’s rights and educational matters.

Managed natural resource projects and drafted legislative project reviews.

Monitored budgetary matters on a continuous basis.

Contributed to amendments and resolutions with state agencies that included Texas Commission of Environmental Quality, Texas Water Development Board, Texas Railroad Commission, Texas Parks and Wildlife and Department of Agriculture.

Composed summaries and long-term analysis for bills in consideration.

Observed weekly committee hearings and complied diligent research used by the committee.

Assisted with constituent concerns and matters for Spanish speaking community

PROFESSIONAL EXPERIENCE – Other

HomeAway. Inc. – Austin, TX

Product Support Lead- Tier 1

August 2013 – August 2014

Support property management companies with e-commerce.

Serve as customer’s primary point of contact for questions and issue resolution.

Supervise daily operations of a ten person team.

Responsible for reporting to various levels of management.

Monitor and manage team workloads in order to meet daily goals.

Conduct the interview and hiring process of prospective employees.

Lead and point person for escalation support.

Act as a liaison between several software companies as well as numerous company departments.

Business facilitator for Spanish speaking clientele.

Customer Support Agent/Spanish Interpreter

August 2012 – July 2013

Fielded between 40 and 60 inbound calls per day and focused on customer relationship development with potential and existing customers.

Communicated company products and services to customers.

Assisted customers with payment processing, technical troubleshooting and issue resolution.

Excelled in a dynamic work environment through constant self-development and detailed focus on customer’s needs and questions.

Demonstrated strong problem solving skills that resulted in retention of numerous customer accounts.

Selected to represent HomeAway.com at annual summit conference.

Followed good business practices in order to foster company reputation.

Learned inherent customer needs that allowed for prompt resolution to customers inquires.

Participated in the new hire mentoring program and the customer connection program.

Consistently scored high on customer satisfaction surveys which led to regular recognition at management briefings.

Facilitated business matters for Spanish speaking clientele.

United Airlines – Austin, TX

Lead Agent/Operations Coordinator and Trainer

January 2001 – August 2012

Oversaw daily operations of the fueling and loading of aircraft.

Ensured that safety practices were observed and implemented at all times.

Supervised and trained ramp personnel.

Delegated personnel responsibilities, evaluated performances and assisted in conflict resolution.

Acted as a liaison between various personnel groups in order to maintain airline’s service standards.

Prepared staff scheduling for an employee base that fluctuated between 30 to 50 employees.

Acted quarterly on the Bid Committee that planned for future ramp personnel needs.

Attended numerous OSHA workshops and safety meetings.

Facilitated business matters for Spanish speaking clientele and coworkers.

EDUCATION / COMPUTER SKILLS / OTHER

BA: Environmental Resources Management / Minor: Geology – The University of Texas at Austin - 2010

Microsoft Office (Word, Excel, PowerPoint) ~ Salesforce~ Customer Relationship Management~ Adjutant

OTM (Oracle Transportation Management) ~ Menlo Management System (Cameron/Dnow)

Fluent in Spanish

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