SAI S KROVI, PMP, Lean Six Sigma, Scrum Master acsm57@r.postjobfree.com

** **** **********, *** # ****, Bank Street, White Plains, New York 1060 914-***-****

Project Management Professional (PMP) with 16 plus years of successfully leading complete life cycles of diverse technology projects delivered globally on-time, in-budget with emphasis on quality, continuous improvement, and attention to details. Experience of handling entire Project Life Cycle (PLC), including go-live planning and implementation; post-implementation project reviews; creating centralized document repository for lessons learned.

Consistent track record for objective judgment and capacity to steer consensus among core business disciplines with diverse agendas and visions to achieve aggressive business goals. Experienced managing up to 150 on-shore and off shore employees with budgets ranging from $5k – 850k+.

A pro-active individual, accountable for creating or modifying workflows and procedural documentation in addition to identifying and resolving risks or issues in order to ensure the success of projects. Excellent organizational and time management skills.

Lean Six Sigma professional with a focus on business strategic goal to improve areas of greatest concern and deliver results through successful implementation. Proficient in an array of continuous improvement tools centered on lean process methodologies including 5S, continuous flow, Value Stream Mapping (VSM) and Kanban. Skilled in team building and leading kaizen events.

Scrum Master Certified with expert knowledge at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Expertise in applying expert judgment to conflict resolution. Ability to combine Project Management Practices with Agile development requirements by keeping teams focused on quality deliverables in rapidly evolving and dynamic environments.

After 10+ years of working in United States, went on an assignment to India to establish and maintain global project management processes for a leading US automotive consulting firm. Currently looking for a suitable position in the field of project management where the organization can leverage my experience in multiple Project, Program, and Portfolio management; Customer Relationship Management; Vendor and Stakeholder management; and working with diverse teams located globally. Additionally, possess expertise in handling Service Level Agreements (SLAs), Non-Disclosure Agreements (NDAs), Invoice Processing System, Business Continuity and Disaster Recovery, Resource and Change Management processes.

SKILL SUMMARY

Project Management:

End to End management of projects (project charter to closer) using traditional as well as agile/scrum project management methodologies.

Expertise in developing and documenting custom project templates and reports as per the needs of the clients and stakeholders.

Certified PMP since 2005.

Certified Scrum Master 2015.

Certified Lean Six Sigma Green belt 2004

IT Project Lifecycle:

Business requirements gathering and analysis.

ROI Analysis.

Testing/QA/Rollout and Support.

Custom Software Development.

Database Design.

Custom development of templates for migration of data from old to new systems.

Value-Added Leadership:

Cross-Functional Supervision.

Team Building & Mentoring.

Client Relations & Presentations.

Vendor Management

Experience with reputed Companies including Fortune 500:

Information Technology (Trilogy, Lockheed Martin, Compuware, DMR Consulting)

Telecommunication (AT&T Inc.,)

Health Care (Oakwood Hospital)

Automobile (Ford, General Motors, Chrysler)

Manufacturing (Amritha Tools Crafts Pvt. ltd)

Data Warehouse (AT&T Financial Data Inc.)

Utilities (NOVEC, DTE Energy)

PROFESSIONAL EXPERIENCE

Sr. Project Consultant, Amritha Tools Crafts Pvt Ltd, Hyderabad, India Jun 2008 – Jul 2015

Project Management Office and Portfolio Management Activities:

Managed unstructured projects with resources that were never exposed to structured methodologies. Developed project documentation. Managed all project risks and issues and communicated contingency plans to stakeholders. Conducted Post-implementation project reviews; created a centralized document repository for lessons learned. Planned, documented and managed go-live planning.

Successfully convinced senior management and key stakeholders the need for a Project Management Office (PMO) and set aside a budget to manage the PMO.

Designed customized SDLC policy; Project management processes; by using Project Management Institute’s structured project management methodology, as well as Agile Scrum methodologies. This helped the company to achieve uniformity of managing projects.

Developed easy to fill in project templates. Mentored and trained employees in project management and process improvement techniques.

Developed and maintained Project Plans and Schedules. Developed and maintained robust risk planning and mitigation plans, resulting in 45% improvement in customer satisfaction scores.

Designed project charter templates. Assisted senior management in developing project charter to ensure project is aligned to the overall organizational strategic goals. Developed auditing process for projects.

Assisted senior management and governance body in selecting projects, which meet the overall business strategic goals and objectives.

Negotiating contracts and claims by working closely with the organizations legal team.

Developed and documented customized process for handling and reporting to Companywide Stakeholder and Vendors. Reports produced through the process helped management to prioritize on allocation of Company resources.

Lean Process and Change Management Activities:

Mentored Quality Assurance Team in Lean Six Sigma methodology to develop continuous process improvement in mold making, and customer service, resulting in yearly saving of more than $200K.

Recognized operational deficiencies and created an Employee Incentive Plan to foster accountability. Significantly improved employee morale.

Implemented 5S system to reduce waste and optimize productivity through maintaining an orderly workplace and using visual cues to achieve more consistent operational results and identified areas for Kaizen events.

Lead kaizen events with subject matter experts for Value stream mapping (VSM) to analyze the process and information flow of mold development. Documented a current state map and identified waste in the process and product. Developed a future state which was implemented successfully. Also custom designed and implemented a continuous improvement process that will identify new ways to reduce process waste. This has resulted in 21.7% decrease in raw material scrap; 15-20% increases in throughput; 18% decrease in labor costs, and improved safety.

Customer Relationship Management (CRM) Activities:

Planned, developed and implemented CRM system business process from the ground.

Represented clients internally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needs. Documented and presented to Senior Executives missed sales opportunities and remedies to overcome.

Directed 30% growth of existing client relationships, expanding contract and new services that can be offered.

Worked closely with Call Center, Marketing and Sales team to improve the sales pipeline target by 25%.

Helped drive 40% of leads to sales increasing the business revenue by 15% in a span of 42 days.

Developed monthly KPIs to help supervisors enhance their teams.

Developed and planned programs, within budget, by evaluating current competition, developing new markets, using past trends and current future promotions.

Created office-wide organizational systems to develop a long-term focus on client accounts, resulting in 25% higher renewal rates and improved work environment.

Senior Project Manager, Trilogy, Austin, TX and Bangalore, India May 2006 – Feb 2008

Managed fast cycle development of structured and unstructured projects, which are global in nature with software development modules being done in US, China, Ukraine, India, Vietnam and Philippines. Managed more than 66 mini projects per quarter with different level of complexities with a budget ranging from $5K to $150k.

Established project management best practices across departments. Using Scrum techniques assisted teams to come up with realistic effort estimates to minimize slippage and be self-sufficient in tracking and managing their own tasks.

Created detailed project road maps, plans, schedules and work breakdown structures. Moved between agile and waterfall approaches depending on project specifics and client goals. Managed change effectively in rapidly evolving global business environments by mitigated risk factors through careful analysis of historical business data.

Generated customized project reports to help stakeholders and senior management make Informative business decisions.

Coordinated and executed Non-disclosure agreements, Service Level Agreements, and Work Orders for the local and global vendors.

Developed processes for timely Invoice payments to vendors and maintain cordial business relations.

Project Manager, Lockheed Martin Information Technology, VA Mar 2001 – Apr 2006

Client: Northern Virginia Electric Co-op (NOVEC)

Project Management Activities:

Identified new business opportunities of over $500k by expanding the scope of the ongoing IT maintenance contract to include project management and business process reengineering services.

Planned, documented, implemented and guided Business Continuity and Disaster Recovery process for the client. Replicated all the critical systems of the client to work without interruptions during disasters, thereby potentially saving about $382k per week of system downtime.

Developed test plans, tracked software issues. Coordinated testing activities. Trained programmers and testers in developing test documentation. Configured testing tools to meet the customized needs of the projects.

Negotiated with senior executives of various departments for skilled subject matter experts to support project activities. Allocated appropriate resources to the projects to successfully complete project on time.

Portfolio Management Activities:

Developed standard guidelines for the project-planning department to mange projects.

Developed evaluation criteria for vendor selection through RFI & RFP (Request for Information and Processing) documents for upgrading electrical lines software for Geographical Information System (GIS).

Actively involved in deployment of Microsoft Project Server.

Designed project charter templates. Assisted senior management in developing project charter to ensure project is aligned to the overall organizational strategic goals. Developed auditing process for projects.

Assisted senior management and governance body in selecting projects, which meet the overall business strategic goals and objectives.

Change Management, Process Improvements, Business Re-engineering Activities:

Designed Software Change Management (SCM) process resulting in annual savings worth $350K.

Developed and implemented Service Level Agreements (SLA’s) with continuous process improvements, which allowed the client to realize tremendous value-creation across the organization as a whole, and a winning service continuation bid for $1.2 million.

Developed Business process improvement for Client’s special large commercial bills, which helped the Client in collecting revenues worth over $425k every month. This resulted in streamlined operations, reduced overhead, better quality, less re-work, improved productivity and enhanced overall performance.

Re-engineered business process which helped the Client with qualitative as well as annual quantitative benefits of $310K and 83% improvement of processing time for job requests of clients Work Management Information System.

Consultant/Analyst, Compuware, Farmington Hills, MI Sep 1998 - Nov 2000

Clients: Detroit Energy, Visteon (Ford Motor Company) and Oakwood Hospitals

Managed various testing activities on projects. Responsible for generation and maintenance of automated test scripts and developed detailed test plans for various test types. Responsible for documenting Client business process and recommending process improvements. Responsible for establishing test entry and exit criteria.

Developed code for maintenance of medical inventory by making dynamic calls to database using Pro*C.

Senior Software Consultant, DMR Consulting Company, Edison, NJ Jun 1996 - Jul 1998

Client: AT&T Financial Data Warehouse group

Analyzed international financial feed data and made recommendations for business process improvements.

Responsible for feeds received from Calico, World Net downstream, and Tax adjusted downstream from Hong Kong, London, Kuwait, and Singapore. Trained users for user acceptance testing.

Generated customized reports for financial reconciliation ledger feeds for actual and budget.

Project Manager, Rolls Royce Industrial Power (I) Ltd., India Jan 1995 - Jan 1996

Coordinated the day-to-day electric design project activities between India and UK offices. Managed 250 construction workers. Coded several on-line modules and batch programs as part of inventory and payroll systems.

Consultant, Datapro Computer Organization, India Apr 1994 - Dec 1994

Automated front office client handling data. Developed courseware for UNIX, C, COBOL, SSAD, flowcharts.

As a consultant to Nagarjuna Finance Ltd, developed and implemented customized process to improve their client database resulting in an increase of their fixed deposits by 28%. Planned, developed and executed CRM system business process from the ground.

Project Manager, Lakhotia Computer Center, India May 1992 - Mar 1994

Automated client data across various franchisee centers. Helped client in successful acquisition of Computer training and development institute and increased business revenue by 15%.

Faculty and Programmer, NIIT, India Mar 1990 - Apr 1992

Conducted classes in UNIX, C, Oracle, Cobol Structured System Analysis and Design (SSAD) and consulted for several companies in helping formulate coherent IT strategies.

Corporate Social Responsibilities (Volunteer Work)

Women Seva Samithi, Bangalore, India Jun 2008 - Jun 2015

Wrote business plans, performed cost benefit and risk analysis for small businesses in villages

Conducted seminars for teenagers on Leadership and Time Management skills.

Imparted programming skills to schools kids from 7 to 10th grade in poorly funded government schools.

Organized workshops on how women can become self-employed and educated them on government and banks policies that encourage women to become entrepreneurs. Assisted need based women in setting up their home-based businesses. As of July 2015 encouraged 64 women to start their own business with zero to $10k investment.

Provided career counseling support for economically backward students.

Lockheed Martin Information Technology (LMIT), Virginia Mar 2001 - Apr 2006

As diversity coordinator at LMIT, conducted various activities involving teams to share information on importance of diversity in work environment. This helped create a workplace that was more productive and amicable.

AWARDS

Selected for top talent women leadership program at Lockheed Martin. This is the most prestigious program of the company, where select few people with successful proven track record are groomed to hold key positions in the company.

Received “Best Project Manager” award from the client in recognition of seamless migrations and integration of client’s most critical systems that were transparent to client customers. Accomplished with no unscheduled downtime and delivered approx. $250K under budget.

Received “Best Manager Award” from Lakhotia Computer Center for leading a successful acquisition and for the subsequent technology integration in less than 90 days, saving over $200K to the company.

Honored with National Institute of Information Technology’s “Programmer Award” in recognition of significant contribution to company’s growth and image with outstanding project results by reducing the incidence of IT issues by 92%.

COMPUTER SKILLS

Project Management Software Microsoft Project Professional and Project Server, WBS Chart Pro, Share Point,

MS Word, Excel and Power Point.

Business Reengineering Tools Smart Draw, Visio Professional, Use Case, Context, Data Flow analysis

Languages JAVA, XML, HTML, C (including C Libraries & Pro*C), C++, ABAP/4, COBOL (including Pro*COBOL), and PL/SQL.

Databases MS SQL Server, Oracle, MS Access.

ERP Software SAP R/3 3.0f.

Quality Control/Testing Tools QA Run, QA Director, File-Aid Client Server, Test Director, ITIL

EDUCATION & CERTIFICATION

M.Com

Masters in Finance, Accounting and Banking

Osmania University (Evening College)

Hyderabad, India.

1993 - 1995

B.Com

Bachelors in Finance, Accounting and Banking

Andhra University

Hyderabad, India

1985 - 1988

PGDPM

Post Graduate Diploma in Industrial Relations and Personnel Management

Bharatiya Vidya Bhavan (Evening College)

Hyderabad, India

1988 - 1990

PGHSM

Postgraduate Honors Diploma in Systems Management

National Institute of Information Technology

Hyderabad, India

1990 - 1992

SEPP

Software Engineering Process Certified Professional

Learning Tree International

Virginia, USA

2003 - 2004

Lean Six Sigma

LM21, Lean Six Sigma Certification

Lockheed Martin

Virginia, USA

2004

PMP

Project Management Professional PMP# 306203

Project Management Institute (PMI),

Virginia, USA

2005

Scrum Master

Certified Scrum Master

Scrum Alliance

Bangalore, India

2015

MS Excel

Advanced Course Certification in MS excel with VBA and Macros

Alma Foundation

Bangalore, India

2015

Training & Membership

ITIL Foundation.

Agile Government Contracting

Member of Project Management Institute

Member of National Association of Profession Women

LinkedIn id : https://www.linkedin.com/in/sai-krovi-4a20aab7

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