Annie B. Royster

**** ****** ***** **. #**, Camp Springs, Maryland 20748

201-***-****

acsm4w@r.postjobfree.com

QUALIFICATIONS

Over 20 years of experience in customer and community service.

Highly effective in promoting a positive and productive environment

Good eye for detail; well organized, skilled in setting priorities

PROFESSIONAL EXPERIENCE

Food & Nutrition Professional 2013- Present

Board of Education Upper Marlboro, MD

Coordinate, manage and prepare catering requests from customers

Conduct sales transactions through cash and credit

Record and maintain daily sales records and inventory

Ensure that all food is prepared following and food and safety regulations

Order out of stock products based on customer requests

General Manager 2011-2013

Bolton Enterprise, LLC Lothian, MD

Established and enforced organizations standards

Recruited, selected, and trained store staff

Maintained inventory by checking merchandise and determined inventory based on customer demand

Reached company objectives by developing plans of action to increase sales and company growth

Administrative Assistant 2006-2010

Robinson & Robinson, LLC Jersey City, NJ

Answered telephone calls and basic inquiries for callers

Typed memos, correspondences, reports and spreadsheets and other documents

Opened, sorted and distributed incoming mail

Coordinated and scheduled appointments

Reviewed and prepared invoices for payment

Resolved billing discrepancies

Independent Producer/Market Sales Agent 2002-2006

J.W. Wiley Associates Jersey City, NJ

Developed life insurance policies

Assisted in implementing marketing strategies for clients projected budget

Maintained confidential documents and schedule client appointments

Informed management of daily progress by submitting activity and result reports

Unemployment Customer Representative 1999-2002

NJ Department of Labor Union City, NJ

Conducted interviews with clients via phone and face to face interaction

Maintained company database and updated client information daily

Issued weekly benefits checks for clients

Scheduled client appointment and generated BC4 forms

SKILLS

Computerized Payroll

Data Entry: 10,000+ Keystrokes

Telemarketing

Database Management

Customer Service

Microsoft Office

Sales

Producer License

Certified Food Service Manger

Typing Speed: 45 WPM

EDUCATION

Associate Degree in Theology - 1983

Manhattan Bible Institute

New York, NY

High School Diploma - 1975

James J. Ferris High School

Jersey City, New Jersey

REFERENCES

Available Upon Request

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