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Customer Service Manager

Location:
Danbury, CT
Salary:
70000-100000
Posted:
November 30, 2015

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Resume:

Rizwan A. Ramzan, MBA

Danbury, CT *****

Phone: 203-***-**** Email: acsm32@r.postjobfree.com

Experience Lido Designs/Buy Railings June 2013- Sept. 2015

Operations Manager

Scheduled and purchasing inventory from numerous suppliers.

Forecasted and budgeted inventory for railing(consumer) product line .

Handle supply issues on daily back order reports.

Managed backorders and overdue orders from a sales pipeline.

Facilitated and Managed weekly meeting with Warehouse for planning logistics and other shipping/warehouse issues.

Managed ongoing SKU rationalization and other inventory supplies.

Manage daily critical stock and shipping issues.

Identified and implemented improvements in planning processes by written documentation.

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Sales Manager for Buy Railings Division

Managed Inside Sales Customer Service Dept to maintain customer service quality.

Responsible for maintaining Customer Service consistency.

Accounts Manager for various retail/distributors such ATG, Lowes and Home Depot.

Acquire and manage a monthly sales pipeline of $20,000 -$40,000.

Chad Labs Corp., Milford, CT April 2006- December 2012

November 2002 - January 2004

Operations Manager/ Supply Chain/ Manufacturing Manager

Scheduled and monitored weekly production for a 6 different products in the Ink writing Industry.

Managed waste control and recycling with Clean Harbors, using OSHA and EPA regulations.

Implement JIT and Lean Manufacturing for incoming raw material and finished goods.

6 sigma and Kaizan (continuous improvement) applied in Production.

Create monthly raw material forecasting for manufacturing.

Managed Domestic and International Logistics.

Maintain Customer Service consistency by keeping up with Quality issues.

Communicate supply issues and manage back order reports on a daily basis.

Manufacturer Supervisor for the Ballpoint, Gel, ButterGel, Hi-Liter, Roller Ink and Fountain Ink product line.

Scheduled and facilitated production meetings for each product line.

Managed and participant in weekly production/ planning meeting for each product line.

Documented and revised Process/Production Procedures.

Managed and communicated supply/vendor issues.

Managed ongoing SKU rationalization.

Forecasted and budgeted inventory on a weekly basis.

Managed an scheduled logistics for all domestic and international shipments.

Delivered 40% increase in Gross Sales in two years, generating more than $2.1 million

Managed $60,000 per month in Accounts Payable and $200,000 in Accounts Receivable.

Forecasted short term and long term goals for acquiring market share, business growth and improving internal company operations.

Pratt & Whitney-Contractor, East Hartford, CT February 2005 – March 2006

Procurement Manager and Project Engineer: JSF 135 Combustor Nozzle Program

SKU hardware tracking and ongoing rationalization.

Managed Inventory and raw material.

Assisting with hardware cost analysis, budgeting and forecasting.

Assisting purchasing department in obtaining vendor quotes for fabricating hardware.

Maintaining supplier support with rapport.

Managed weekly meeting with Warehouse for planning logistics and other shipping/warehouse issues.

Sikorsky Aircraft, Stratford, CT January 2001- November 2002

Airframe Design Engineer on the Naval Hawk SH-60R program

1,600 hours of solid modeling experience on CATIA and CADRA.

Manufacturing Engineer on the Naval Hawk CH-60S program.

Scheduling and Planning manufacturing operations, managing and assistance in Tool Design

Education Sacred Heart University, Fairfield, CT

MBA- concentration in Marketing- G.P.A: 3.4 out of 4.0.

Accounting Graduate Certificate- G.P.A: 3.43 out of 4.0

University of Connecticut, Storrs, CT

B.S- Mechanical Engineering

Skills Connected Business, Commerce Hub, QuickBooks Intuit, Microsoft Office, Forklift operator (7 yrs experience), SAP Production System, JIT, Lean Manufacturing, SoftwareProtean/Avantis Pro ERP, CATIA, CADRA, MECAPP



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