DAVID M. SACKS

914-***-**** Email: acsm29@r.postjobfree.com

PROFILE

Highly skilled and accomplished Information Technology Director with expertise in applications development, systems design, programming, network infrastructure, security, deployment, and integration working on a global scale.

COMPETENCIES

Strategic Planning

Cross-Functional Team Facilitation

Project Management

Business Intelligence/Analytics

Detailed User Requirements

Team Coaching & Development

Goal Setting/KPIs

Change Management

Process Improvements

Value-Added Services

TECHNICAL EXPERTISE

Expertise in Project Management; Cloud Computing and Integration (Public and Private); Network and Systems Security; Database Management and Corporate Back-Office Systems; Advanced Technical Knowledge of Network Protocols; Routing and Switching; Intrusion Detection and Prevention; Voice over IP; PABX Systems; Wi-Fi; Microsoft Dyanmics AX 2012; Datacenter Environments and Infrastructure; Inventory Management Systems (IMS); SQL Server, PHP, VB, C, C++, HTML, Content Management Systems (CMS); SharePoint, SQL; Oracle; SalesForce-CRM; Microsoft CRM 2015; Business Intelligence Systems; ERP Systems; Geneva Billing; SugarCRM; SAP FF & MM; SAP eProcurement; SAP HCM; Unix; MaxDB; Oracle10g; BMC Remedy; Corporate Back-Office Systems

WORK EXPERIENCE

GSM SYSTEMS, USA, Indonesia, Kenya, Nigeria, Turkey, Venezuela, Netherlands 1/09 – Present

GLOBAL GROUP DIRECTOR, Information Systems & Technology

Provide technology support to global business units in seven countries.

Conduct detailed user requirements and operational analysis to determine best technology solutions to support strategic objectives.

Lead project teams using goal setting, Key Performance Indicators (KPIs), milestones, scheduling, risk and change management and resource allocation.

Spearheaded major technology improvement initiatives including systems design, programming, applications, network infrastructure, security, and maintenance.

Transformed and implemented system technologies to Front-office business excellence frameworks and strategies in order to achieve improved customer experience both internally and externally via web applications as well as mobile applications and collaboration including infrastructure technologies to ensure first-rate customer delivery.

Changed the paradigm of IT from a cost center to a value-added group by linking technology to cost efficiencies, productivity, leaner operations, and profitability.

Facilitated cross-functional teams via business units to build consensus and support for shared goals by architecting a strong SDLC methodology guaranteeing delivery of products at a high level of excellence.

Led the implementation of technology solutions in multiple countries valued at $15 million through building comprehensive technical business plans to enhance customer experience.

Turned around three key projects that were a year behind and directed successful implementations.

HEAD OF OPERATIONS, Nigeria 1/09 – 7/09

Spearheaded the development and implementation of an SPMS (Spare Parts Management Service) business in Africa (Kenya and Nigeria).

Developed and grew operations from 20 to 140 staff with 2 years.

Established and implemented an Asset Life Cycle and Inventory Management System for African Customers.

Partnered with business units sharing ownership and accountability for clients’ expectations.

Delivered enterprise class solutions with exceptional availability & highly scalable services resulting in achieved cost savings of $80 million in Africa and $50 million in Indonesia.

Used project management skills to keep all stakeholders focused and on-target at all times.

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Resumé (Continued)

NEOTEL PTY (LTD), South Africa 8/07 – 12/08

HEAD OF BUSINESS PROCESS MANAGEMENT 5/08 – 12/08

Led process improvement and change management initiatives.

Used organizational diagnosis to identify opportunities to streamline, re-engineer and improve processes while capitalizing on technology innovations.

Built strategic partners between IT and business units to ensure that IT solutions improved business practice.

SENIOR MANAGER, IT Executive Operations & Maintenance 8/07 – 4/08

Operated and maintained OSS/BSS applications and services.

Maintained data center, internet data center and office IT systems for enterprise customers.

Led and built high performance teams to deliver a world class best of breed’s service to our customers via an Operational Team of 189 staff consisting of network engineers, developers, support personal, business analysts, system analysts and quality assurance.

Provided IT disaster recovery and business continuity for systems and networks.

QI Management Systems, South Africa 2/03 – 8/07

ERICSSON & VODACOM, South Africa, Algeria 5/05 – 11/07

SENIOR BILLING/MANAGEMENT CONSULTANT

Projects Algeria Telecom Mobilis 6/06 – 11/07

Provided billing applications, support, quality control (testing of bugs, regression testing and overall UAT before rolling out new builds to the business).

Implemented best mobile billing practices.

Support current billing system (customer care and billing system).

Analyzed and supported BMC Remedy Trouble Ticket System and Management reporting on any fraud revenue discovered.

Vodacom Service Provider 5/05 – 6/06

Implemented best mobile billing practices as per eTOM.

Spearheaded and implemented best of breed Software Development Procedures (SDLC).

Improved the business scorecard against customer satisfaction and advised on customer experience enhancing the improvement of VAS (Value Added Services) to increase the overall percentage of ARPU (Average Revenue Per User).

Quality & Management Consultant 02/03 – 04/05

Implemented and trained various customers on ISO 9000 Quality Management Systems.

Attained ISO Certification for 35+ Customers.

Designed and Developed an ISO Software solution called ISOBox.

CMG WIRELESS DATA SOLUTIONS, UK, South Africa, Ireland & Netherlands 7/98 – 10/02

INTERNATIONAL QUALITY MANAGER & BUSINESS INTEGRATION MANAGER 1/01 – 12/02

Provided integration management due to the acquisition of computer answers international limited by CMG Wireless Data Solutions.

Integrated people culture, business systems and system integration needed to be measured as CMG brought with its new value added products and services, SLAs, term and conditions of employment and methodologies.

DEVELOPMENT & SUPPORT MANAGER 1/00 – 12/00

Identified and implemented product offerings, identification of market opportunities, staffing and general management of resources within the global business units.

Forecasted and achievement of revenue within the units and liaised at CXO level with the customer base.

Introduced strategies for new business roll-out and implementation to the following customers MTN-M-TEL, VODACOM Tanzania, Vodac, Cellplus Maurltius, and numerous Pan African Cellular Operators.

Assisted in defining the “Support Strategy” with the UK business units while re-defining service level agreements.

Implemented latest technology trends in the market relating to CCBS.

Responsible for building the MTN relationships in South Africa and was able regain the SLA back to 99% from 76%.

DESIGN ANALYST 1/99 – 12/99

Design, Analysis, Specifications of new developments for Mobile Billing System.

Team Leading the Development Department

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Resumé (Continued)

ANALYST PROGRAMMER 7/98 – 12/98

Developed Calls Loading, Processing & Allocation for Mobile Billing System.

Design and Analysis of Reports in VB5.

Designed and developed an RFS (Request For Service) Tracking System for Customer Support Logs

SECONDARY EDUCATION

DAMELIN COLLEGE MATRIC (Full University Exemption)

TERTIARY EDUCATION

Certified Wan Administrator, 2015

Diploma Information Technology Management, 2015

IQPC Second Annual Disaster Recovery & Business Continuity Seminar, 2008

ILX Group Pic Prince2 Foundation Exam, 2007

Vodacom Academy HP Service Desk (ITIL), 2006

Bond University Master in Business Administration – Registered, 2005

CBT International Certificate in Effective Management, 1999

Damelin Management School Diploma in Manager Development, 1999

Damelin Computer School Diploma in Advanced C++ Programming (First Class Pass), 1997

Powernet Certificate in Resource Management Systems, 1991

Computer Users Council of South Africa Concepts of Data Processing, 1990

Computer Academy of South Africa Diploma in Cobol Programming and Operations, 1988

National Service – SADF, 1986 – 1988

University of the Witwaterstrand Completed Three Years CIS Diploma, 1983 – 1986

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