Verla Hatcher

**** ********** *****

Rockford, IL 61107

815-***-****

Employment

Concentrix, Work from Home

Tier 1 Advisor

May 2015- Present

Duties: Providing excellent technical support to Apple customers.

Westat, Work from Home

Data Collector

July 2015 – October 2015

Duties: Conducting telephone interviews talking to the Elderly regarding services they

receive.

Teletech, Work from Home

Transfer Agent

October 2014 – December 2014

Duties: Transferring customers of Best Buy to various departments.

Sitel, Work from Home

Customer Service Rep.

September 2013 – July 2014

Duties: Taking inbound calls, inputting orders, processing and issuing refunds

Education

Robert Morris College, Springfield, IL

Business Office Assistant

Diploma

September 1993 – December 1994

Bolingbrook High School, Bolingbrook, IL

Diploma

August 1989 June 1993

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