Guy Ghrist

Sales and Finance Manager Expert that concentrates on excellent customer service.

Litchfield, OH 44253

acslvl@r.postjobfree.com - 330-***-****

** *** ** ********** ** the automotive industry. Seven years of Casino industry work with an emphasis on customer satisfaction. From sales to management I have excelled. Working with a team for a common goal is a must. Interacting, teaching and learning from people is a passion. Authorized to work in the US for any employer

WORK EXPERIENCE

Used Car Sales Manager

Infiniti of Akron - Akron, OH - June 2015 to November 2015 Responsibilities

Maintain teamwork in a customer friendly atmosphere through the sales, delivery and follow- up process. Make sure the sales department understands and follows the sales process. Provide proper sales product and training materials on a constant basis. Oversee the sales department new and used to enhance the overall image of the dealership for customer satisfaction and ratings. Work with sales to insure the proper programs are used to maximize gross and F&I penatration. Help all sales close deals. Review inventory daily to ensure maximum turnover efficiency. Establish and maintain excellent relationships with new and previous customers, as well as financing institutions. Assist in advertising campaigns and other promotions. Accomplishments

Had a 100% increase in used car sales.

Had a 235% increase in total gross.

Had a 165% increase in F&I penatration.

Took a sales team of 4 from 25 cars a month to 60. Hired key salesman that were inexperienced and trained them to be succeful in sales consultant role. Floor Manager

Fred Martin Nissan - Akron, OH - 2012 to 2015

Responsibilities

Interaction with potential customers from the start to maximize gross profit. Ongoing daily training for sales associates. Internet leads first contact. Handle all no sales for potentially turn around sales. Set up rate expectations and warranty for F&I. Run the daily floor operations with used & new car managers. Work with F&I to maximize gross on new and used sales.

Accomplishments

Had a 40 % sale ratio on new ups. An 80 % on returning customers and 95 % on existing customers. Gain market share of 28 %. Set up F&I for a 80 % penatration on warranty products. Skills Used

20 years of sales experience. Being able to find a common ground with the client, in turn earning their trust to help make the right decision for them.

Assistant Casino Shift Manager

Orleans Hotel and Casino - Las Vegas, NV - September 2005 to January 2012 Responsibilities

Handled the day to day operations of the table games. Oversaw 45 tables per shift. 80 dealers 12 pit supervisors and 8 supervisors. Assisted in customer comps, disagreements and insured table game security. Reported directly to shift manager and general manager.

Accomplishments

32 pecent increase in table game attendence.

35 pecent increase in revenue.

Implemented promotions that increased volume and revenue. Voted best table games in Las Vegas for 5 years straight. Understood and mastered all games the casino had to offer and helped train new dealers on casino procedures and security.

Skills Used

Customer service

Employee interaction with an open door policy

Time management

Finance Manager

George Waikem Ford Nissan - Massillion, Ohio - 2000 to 2005 Responsibilities

Sale of rate to clients financing or leasing. Packaging deals for funding. Credit evalutation for potental sales. Maintaining excellent relationship with banks and clients. Sell or all warranty and aftermarket equipment including insurance. Work hand in hand with sales, UCM, NCM,GSM and GM to maintain highest possible gross.

Sub Prime Finance Manager

Rolling Acres Dodge - Akron, OH - April 1993 to February 2000 EDUCATION

High School Diploma in Accounting, Economics, Mathmatics Medina High School - Medina, OH

1988 to 1991

SKILLS

Renolds and Renolds, ADP, VAuto, TIM, Vin Solutions, Manheim, Nada AWARDS

Top 100 Sales Associate for Nissan 2013.

January 2013

Salesman of the month

2012

Fred Martin sales associate of the month 22 times, 18 times in a row. 2012-2014 Salesman of The Year 2013

2013

Fred Martin yearly salesman of the year.

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