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Customer Service Management

Location:
Durban, KZN, South Africa
Posted:
November 25, 2015

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Resume:

CURRICULUM VITAE

OF

AYANDA CHARITY NDLELA

PERSONAL DETAILS

Surname : Ndlela

First Name : Ayanda Charity

Date of Birth : 1985 05 23

Identity Number : 850-***-**** 08 3

Dependants : 01

Gender : Female

Marital Status : Single

Contact Number : 083-****-***/ 033-****-*** /033-****-***

Email Address : acslkb@r.postjobfree.com

Nationality : South African

Home Language : IsiZulu & IsiXhosa

Other Language : English

Health : Good

Criminal Offence : None

Driver’s Licence : EC 1 (10)

EDUCATIONAL QUALIFICATIONS

Last School Attended : Russell High School

Highest Grade Passed : Grade 12

Year. : 2002

Subjects Passed. : IsiZulu

English 2

Biology

Accounting

Geography

T ERTIARY EDUCATION

Institution : Durban Institute of Technology

Qualification : National Certificate in Commerce

Subject Obtained : End User computing (Module 1)

Business Management 1

End User computing (Module 2)

English for communication

Financial Accounting 1 (Module 1)

Year : 2003

Institution : UNISA

Subjects Passed : Business Information System 1

-Financial Accounting I (Module 02)

-Financial Accounting II (Module 1)

-Commercial law 101

-Economics 1501 (Module 2)

CURRENT STUDIES

Name of Institution : Durban University of Technology

Qualification : National Diploma in Accounting

OTHER QUALIFICATIONS

National Certificate : Corrections Science (Correctional Services NQF Level 4)

Year Obtained : 19 / 12 / 2008

EMPLOYMENT HISTORY

Employer : Department of Correctional Services

Position held : External Custody

Period : October 2007 – December 2007

Duties : Escorting offenders to courts and hospitals

Performing guard duties

Managing of strategic points

Position Held : Supply Chain Clerk

Period : January 2008 to October 2009

Duties : Ensuring prompt payment of suppliers

Disposal of Assets

To ensure that all assets for the centre are captured on LOGIS

To allocate inventories per chief user (cost Centre)

Monitor receiving of goods and services and capturing of invoices

Render asset management clerical support

Render logistical support services

Maintain effective procurement of suppliers

Ensure payments of service providers within the prescribed period

To ensure that all disposals are approved by the Head of the centre before assets can be removed from the inventory.

To ensure that ICC (increase in capacity) register is updated with all assets procured as per financial year’

To ensure customer service delivery

Position held : Administrator Finance

Period : November 2009 to Date

KEY PERFOMANCE AREAS

Daily cash flow administration

Perform bank reconciliation using cash controllers

Capturing of journals

Process of overtime payments

Ensuring the administration of Department Revenue Accounts

Ensure the effective, efficient and economical utilization of allocation resources

Administration of banking and management of petty cash

Provide transversal financial system support

Payments and others through BAS system

Compile and organize the payment of financial travel claims

Handling all queries from stake holders

Consolidates invoices and forward to regional office

Compile budget estimates and ensure proper spending of fund

Monitor budget against actual performance

Ensure compliance with financial accounting policies and practices with the applicable GRA standards, GAAP and PFMA

KNOWLEDGE skills and abilities

Operations of Basic accounting System, PERSAL

Batho Pele Principles

White paper act 111 of 1988 with DCS

Displayed sound knowledge of police analysis

Knowledge of Public Management Act of 2003

Possess strong decision making, Analytical and problem solving skill

Computer literate, office Administration, Advanced Excel

Interpersonal Communication skills

References

Mr Ndaba R.S.S : Case Management Supervisor

Sevontein Correctional Centre

033-****-*** ext. 213/265

083-***-**** / 083-***-****

Mrs Msomi R.N : Deputy Director

National Head Office

082-***-****



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