ERIC M. ULANDAY

***** ****** ******** *** • Cypress, TX 77433 • 832-***-**** • acslh9@r.postjobfree.com Excel in being the point of contact between business and technical areas to achieve on-time, on-budget and on-spec project completions. Dynamic, results oriented professional with broad experience and an understanding of logistical considerations, strategic business partnerships and new technology to meet project deliverables.

Work Experience:

Senior Account Manager – KTI Promo/ KTI Networks, Houston, TX 2002-Present

Qualified leads, assessed client needs and defined solutions considering time, cost and budget constraints.

Maximized product line visibility using email, tradeshows and live presentations.

Main contact to top national clients maintaining customer satisfaction and positive conflict resolution.

Cultivated lasting relationships with clients with based upon integrity, knowledge and accountability.

Developed monthly and yearly sales and budget forecasts.

Provided technical expertise and coordinated with third party vendors for complex project fulfillment.

Tracked and reported key milestones and provided analysis of resources for vital, time-sensitive projects. Product Manager - Go!Zilla Download Manager, Mountain View, CA 1999-2002

Developed and managed product positioning, packaging and pricing for flagship software.

Coordinated product development for the complete life cycle from development to product launch.

Executed customer acquisition programs to maintain a user base of over 4,000,000 active users per month.

Provided detailed ROI analysis and weekly reporting of all online marketing programs.

Managed tech support for total user base.

Research Data Coordinator – MD Anderson Cancer Center, Houston, TX 1996-1998

Informed patients and caregivers about study aspects and outcomes to be expected.

Monitored study activities to ensure compliance with protocols and with all institutional polices.

Maintained required records of study activity including case report forms, drug dispensation records, or regulatory forms.

Communicate with laboratories or investigators regarding laboratory findings Education:

St. Edwards University, 1991-1995 Austin, TX

Bachelor of Arts, Psychology

Bachelor of Science, Biology

Psi Chi National Honor Society

Skill Set:

Possess intermediate proficiency in computer networking, 802.11 standards, HTML, MS SQL Server, Adobe Illustrator and all MS Office Products.

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