KIARRA N JOHNSON

P.O. Box # ******, Miami FL, ***37

Cell: 850-***-****, Email: acslg2@r.postjobfree.com

Highly focused and meticulous coordinator with a stellar customer service record and work ethic. Effective multitasked able to handle a high volume of simultaneous clerical projects with complete accuracy and professionalism. Adept at working well independently with little to no direction or as a professional clerical staff member. CORE QUALITFICATIONS

• Superior administration abilities

• Strong clerical and office management skills

• Outstanding familiarity with business and

management practices and principles

• Exceptional presentation and organization

abilities

• High grasp of using tools such as LMS and

Opera

• Excellent proficiency with MS Office

applications, including Excel, Word, Access,

Outlook and PowerPoint

• Sound written and oral communication skills

EXPERIENCE

Hotel Operator & Front Office Agent

The Raleigh Hotel, South Beach, FL December 2014- Current

• Welcome guests on arrival and provide information regarding availability, room types, room rates

• Assign rooms pertinent to guests’ needs and choice

• Maintain daily reports and hotel records

• Provide information regarding hotel policies and activities in response to queries both on the phone and in person

• Maintain inventories pertinent to vacancies, reservations and rooms

• Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically Hotel Operations Intern

Caesars Palace Casino & Resort Las Vegas, NV June 2014- September 2014

• Schedule Biweekly Step Training meetings

• Risk Management Steps Safety Trainer

• Prepare daily reports & input workers compensation

• Assist convention & events department with annual diamond guest 4th of July fireworks and dinner event

• Organized weekly wedding schedule for Weddings Services Leasing Professional/Assistant Manager

Villa Dylano Apartments Tallahassee, FL February 2014- June 2014

• Lead apartment complex leasing agents with strategies of closing leases.

• Event planning events for residents & prospects.

• Customer Service, Rent intake, and decision making for Marketing proposals Customer Service Specialist/ Marketing Assistant

KIARRA N JOHNSON

P.O. Box # 371203, Miami FL, 33137

Cell: 850-***-****, Email: acslg2@r.postjobfree.com

Franklin Pointe Apartments/ Collier Companies Tallahassee, FL August 2012- February 2014

• Utilize Advantage Criminal Background Systems for approval upon Leasing.

• Event Planning for residents and prospects- we used events to target the college students to our student living properties.

• Customer Service/Front Desk- taking phone calls, email future residents, and gives tours of the property. Community Assistant/ Lead Leasing Agent

College Club Townhomes Tallahassee, FL October 2009- August 2011

• Customers Service/Front Desk- Greet prospective residents and current residents, gave tours of property and provide leasing stats of competitive.

• On- Call Resident Assistant- Unlock door for Residents who might get locked out.

• Leasing Specialist- 49 % closing the deal within the property. Lead Customer Service Assistant EDUCATION

Florida State University: Tallahassee, FL 32306

Recreation, Tourism, and Events

Bachelors in Science, Graduated May 3rd 2014 Minor: Hospitality

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