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Customer Service Medical

Location:
Winston-Salem, NC
Posted:
November 25, 2015

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Resume:

**** ****** **

Winston Salem NC

336-***-****

acslel@r.postjobfree.com

SHOVLIN, MARTA

OBJECTIVE

To gain employment as a Patient Service Coordinator

SKILLS & ABILITIES

Over 10 years working in Customer Service.

Knowledge of the Epic System

Certified Medical Interpreter from Forsyth Technical CC. (Spanish)

Certified as Language Assistance for Novant Health

Bilingual (Spanish)

EXPERIENCE

PSC IV, NOVANT HEALTH TODAYS WOMEN HEALTH AND WELLNESS

11/2013 - Present

Coordinate referrals for patients to go to specialist. Medical interpreter as needed. Front desk customer service that checks patients in and out.

FINANCIAL COUNSELOR, NOVANT HEALTH TODAYS WOMEN HEALTH AND WELLNESS

05/2012 - 11/2013

Received financial assistance applications for low income families, reviewed their package and determined if they were qualified to receive financial assistance. Helped patients to fill out applications to receive help for medications through Med-Aid.

BILINGUAL INBOUND CUSTOMER SERVICE AND COLLECTIONS ANALYST, CBO NOVANT HEALTH

05/2005 – 05/2012

Reviewed medical bills with patients on inbound calls, collected payments, set up payment plans, and billed medical insurance as needed. Always exceeded call answered metrics.

BILINGUAL CUSTOMER SERVICE, ILIANT CORPORATION

04/2003 – 05/2005

Worked with Medical Manager application to perform collections, payments, medical billing, and account write-offs for Highpoint University, UNCG, and Aegis customers. Always exceeded call answered metrics.

BILINGUAL CUSTOMER SERVICE, PEPSICO

06/1998 – 04/2003

Responsible for inbound calls from Spanish and English speaking customers. On the calls took orders, up-sold customers on company determined products, and took service calls and sent techs out to service the customer’s machines. Always exceeded call answered metrics.

MEDICAL INTERPRETER – SPANISH, WOMEN HOSPITAL CONE HEALTH

05/2005 - Present

Interoperate for Spanish patients for all departments in Woman’s Hospital Cone Health. Individual contractor under CAP Inc.

EDUCATION

STATE OF NEW YORK, GED 1994

COLEGIO MARIA AUXILADORA, PANAMA CITY, PANAMA, 1988

UNIVERSIDAD DE PANAMA, (3 YEARS) FROM 1989 TO 1992



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