Summary

Accomplished and experienced IT Project Manager/Business Analyst who has worked in IT for 25 years.

Broad-based background encompasses exceptional work ethic and commitment to organizational objectives.

Proactive management with experience in crisis management and real world people and project management.

Contributes value to any team by quickly adapting to new tasks and out of the box problem solving.

Experience

Business Analyst II / Project Manager December 2014 - Present

Verizon Wireless Little Rock, AR

Business Analyst II / Project Manager March 2012 – December 2014

TEK Systems, Assigned to Verizon (contract position) Little Rock, AR

Serving as project manager for Enterprise Prepaid Services; managed projects, worked assignments, trained assignments, and maintained releases; ran daily tech call and change control windows.

Updated Team Wiki and designed web-forms and Wiki pages; ran SQL queries to assign trouble tickets; worked to troubleshoot COGNOS dashboards and designed LogiAnalytics BI dashboards, reports that were deployed to Websphere.

Used pre-designed JAVA scripts to modify program behavior to get more functionality out of BI program; managed new implementations and upgraded existing software and hardware, and resources from other departments as well as my own via remote tools.

Customer Support Representative/ BIRT Designer September 2008- March 2012

Lavender and Wyatt Systems Inc. Little Rock, AR

Supported clients on the proprietary Essentia Software Product; designed SQL reports to use with Eclipse Business Intelligence Reporting Tool (BIRT) to get data from the AS400 system.

Worked to troubleshoot software issues with Essentia and Windows; used SQL to correct data issues and designed document codes to pull client data from the database to Word documents.

Maintained electronic medical records implementations; taught clients how to use customized Eclipse BIRT tool to write reports to extract data from the Essentia Database.

Used pre-designed JAVA scripts to modify program behavior to get more functionality out of BIRT program; designed computer based training for clients to learn about Essentia database and BIRT.

Supported clients on the phone, in person and via remote access; met with clients via phone and Go- To-Meeting, to discuss current client support cases and resolutions

Business Analyst II – Assigned to Alltel (contract position) April 2008- September 2008

TEK Systems Little Rock, AR

Served as a Tier 3 support for production applications; support liaison between Tier 2 support, customers and application/service vendors.

Worked to troubleshoot problems using in-house and vendor provided support tools, and managed calls using Remedy call system.

IT Analyst/Technical Manager June 2005- April 2008

Professional Counseling Associates Little Rock, AR

Administered the day to day operations for network with seven locations connected by a frame cloud; coordinated with outside IT resources as well as internal staff.

Responsible for planning new implementations and upgrades; supported 100 users in day to day operations; trained new users and retrained existing users.

Managed Windows 2000 Server Enterprise with ISA 2000 and Exchange 2000 Enterprise.

Redesigned “corporate standard pc image,” Active Directory, Group Policy, Data Directory, and company website.

Designed new Intranet site for internal use; made decisions regarding purchases and future direction for company IT department.

Designed disaster recovery plan; developed plan for future network, server and pc upgrades.

Supported Custom UNIX application with JSB client access; negotiated contracts for additional IT support and saved the company $18,000 a year.

Negotiated with outside vendors to upgrade/replace network.

Education

Bachelor of Science in Business Administration Dec 2018

University of Central Arkansas Conway, AR

Associate of Applied Science in Electronics Engineering Technology May 1996

ITT Technical Institute Little Rock, AR

Certifications & Skills

CompTIA A+ Core and OS, Windows Server 2003 Boot camp, MCP 70-297 Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure, Compete Mac Administration Course.

Operating Systems: Microsoft Based desktop from DOS to Windows 8, Microsoft Server OS, Mac OS X

Software: MS Office, Word Perfect, FrontPage, MS Works, iPhoto, Adobe Photoshop, Internet Explorer, Netscape, BCM Diagnostics, Troubleshooter, PC Anywhere, HTML, Ghost Pro, Adobe Acrobat, Lotus Notes, Microsoft Project 98, Ad-aware, Kill Disk, ArcServe, Back Up Exec, Imagecast, Acronis Snap Deploy, Roxio Multimedia Suites, SharePointe Designer, Business Intellegence.

Design Tools: Eclipse BIRT, Logi Analytics.

SQL: Oracle, DB2

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