Alok Jain

Email:acsl8z@r.postjobfree.com

Mobile:+1-214-***-****

Location:Dallas, USA

Work Permit- India /Canada

Career Objective:

To add value to an organization by utilizing my unsurpassed skills and vast experience in Account Management, Customer relationship, Engagement, Delivery,Technology, Vendor Management,Project Management and my ability to lead others and building relationships with Business Client in Service Delivery, OSS,BSS, Network Services & RnD

Experience Summary:

A global Leader with a proven ability to build, lead and grow multi-million IT services business in various geographies and areas. Broad general management and P&L ownership in leading large teams. Focused the last 12+ years managing software, network & RnD services businesses for large Tier 1 Telco in India, US and UK. Actively involved in building Growth-Strategy for North America - Consultative Selling, Managing customer Portfolio, improving productivity or identifying new revenue streams and Solutions Selling.

Strong leadership skills developed through learning at Loyola Business School Chicago. Currently working as a GLC-Global leadership Team in TechMahindra - TechM Leadership Team.PMP certified from PMI. MBA in General Management from IP University Delhi.

Key Competencies:

Accomplished Senior Executive with extensive global experience in managing large international business (in various engagement models) and technology operations .

Proven consultative sales execution & leadership, deep knowledge and understanding of Telecom domain. Stakeholder mapping and managing CXO relationship.

Consistent record of successfully building, leading and super-sizing small engagements into

multi-million-dollar business and technology organizations. Successfully Managed complex transitions and environments Geographies under big Telcos such as AT&T and BT.

Strong Account Management skills and single point ownership for client satisfaction & Ability to put together a business plan to assess market size and execute the plan meeting the financial objectives.

Exceptional communication skills which have been developed while evangelizing new research to external media, CXOs which helped develop a positive image for the organization.

Specialize in working well with cross-functional teams of business managers, operations, software development, accounting, legal and finance.Also conceiving, prioritizing, and executing development projects as well as coordinating with a wide variety of teams in multiple locations.

Creative, entrepreneurial, analytical, enjoys pursuing large, complex projects, strong negotiation, analysis, and problem-solving skills.

Work Experience:

Tech Mahindra Tier 1 TSP Canada (March 2015- Till date)

Directing Tech Mahindra’s IT services solution portfolio, alliance, delivery and solutioning strategy for the Telecom Service Provider segment across Canada. Acountable to drive thought leadership, delivery excellence, client engagement and business growth in TechM's Canadian Telecommunications Practice.

Tech Mahindra Americas Inc Global Account Director Dallas USA (Apr 2012- Mach 2015)

Managing a tier 1 Telco account as a Global Account for NA, Europe & India and lead Tech-Mahindra's Sales & Growth-Strategy for North America specializing in Telecom, Hi-Tech & OEM industry verticals in IT Services in Software, Network Services & RnD space.

Innovative individual with proven success in balancing sales & operational efficiencies along associated business growth with client satisfaction, offering experience in sales and delivery of world-class organizations within the Telecommunications industry.

Specialties:Sales & Marketing, Strategic Alliances, Operations, Business Strategy & Delivery.

Working withTechnology and Communication clients to expand product portfolio, to define competitive strategy, and to improve operation efficiency.

Telecom Specialty: Wireless, Enterprise Mobility, Clouds, Analytic, UC, SDN/NFV, M2M, Cable, OSS/BSS, and VoIP.

Strong knowledge of client environment and ablility to spot opportunities and ensure conversion to business as per client needs and thus increase wallet share in current lines of business

My charter is to work closely with the client CXOs & BU leaders to help them create, incubate, launch & monetize successful investments in new & legacy technologies.

TechMahindra,Noida Delivery Head

Client-BTGS (British Telcom Global Services)

Delivery Management for e2e IT projects - In an “End to End” role, managing product portfolio for every aspect of the project from Initiation to Completion/Launch under a largely matrix organization structure – Rapid Impact Assessment.

Managing High level end to end solution including End to end Service Design, End to End Network design & End to End Systems design, Implemented Codes into Testing, Integration & User acceptance Testing, Operations Readiness Testing, Service Introduction readiness to LIVE.

Responsible for P/Ls, budgets, policies, business analyst, risk assessment, auditing, cross-functional operations, and domestic, global, and strategic/tactical planning

Managing multi Vendor environmentand Customer Relationship in OSS Domain.

TechM Americas Inc,Chicago IL Program Manager /Project Management Client-AT&T and AMDOCS June 2006 to April 2010.

Worked as a IT consulting,strategist,Project and program management,Operations Delivery and engagement Manager between various vendors across AT&T.

Strong skills in the areas of business turnaround, Customer management, leading/integrating

global teams, communication and employee motivation.

Managing, providing, and delivering solutions to address new business requirements and managing deliveries of projects with the help of technical team,DBA’s,System Architects,DA’s etc. for end to end delivery and implementation ownership.

Innovative and adaptive in managing costs and risks & Flawless execution of large scale programs .

Business development and large deal specialization in transformational deals across

telecommunications and technology sectors (ICT)

Proven ability to build consensus across organizational boundaries and among groups with

potentially conflicting interests.

Connecting the dots across diverse teams and enabling a culture of customer-centric

behavior across the organisation

Achievement:

Successfully started the AT&T engagement partnering with AMDOCS and increasing the revenue by 30% in last two years of successful relationship and the AT&T account.

Transitioned work from Accenture and AT&T to AMDOCS(TECHM partner) for over 30 products in last two years.

Contributor to the annual optimization vision exercise which drives the technology investments by mechanizing order generation hence reducing manpower and generating savings for AT&T(more than 100M and strategy for the whole relationship (2-3 year horizon).

Appreciated by AT&T business,AT&T Project Management,AMDOCS clients and TechM management for handling crucial negotiation in terms of contract management.Got recognition from AT&T for managing one of their biggest account where I leaded the Project amongst various vendors of AT&T.

Created and implemented customer satisfaction surveys for 250,000+ customers within the first year and modified existing cross-functional databases to optimize relevant customer information. Conducted review and analyses of data to establish metrics and determine opportunities for improvement by working closely with BO team. Resolved operational and customer issues through in-depth coordination with cross functional/ cross divisional teams.

HSBC IT INDIA Team Lead

Jan 2005 to June 2006.

Feasibility study and IT Consultant for Mainframe platform.

Defined the offshore On-site model for a new services developed between HSBC IT India and HSBC UK.

Part of team which did feasibility study and negotiated with the UK team of IT work strategy between two partners.

Successfully setup the team at offshore and performed the operation with the coordination of on site team which increased to significant numbers.

This included setting up of HSBC environments and providing such technical/operational services and infrastructure support from offshore after studying the model at UK.

Achievement:

Youngest member of Feasibility team to have worked on contracts and business negotiations.

Rather than an on-site offshore model,developed a cross cultural team partnering with HSBC UK,India Hong kong and USA.

Awarded multiple times the innovator of the Quarter for helping to develop a SWAT team within HSBC India which later on became a global SWATS and buzz within the organization.

Interra IT,India Software Engineer

Nov 2002 to Jan 2005

IT Module lead for Mainframe Technology.

Worked as a programmer and IT support.

Education:

MBA in General management from IP University Delhi.

Executive Mini MBA program from Loyola University Chicago:Widely recognized as a proven leader in graduate business education, the Graduate School of Business has received numerous distinctions.

Attended Management Development Programs by TMTC sponsored by TechM as a part of Leadership Program.

Engineering degree in Computer Sc (1998 to 2002) University of Delhi, India

School: Frank Anthony Public School Delhi.

Other Activities:

Knowledge of Foreign Language: Japanese.Member of Japanese Social Spiritual Organization RKK

Participated in the Green Teen Inter School Quiz Event representing my School and competing against the Best schools of India.

Ranked 68 in Delhi Mathematics Olympiad.

Member of WWF and participated in various voluntary programs to save wildlife.

Founder of Collaboration forum-Connect Now within TechM as a part of Organization innovation program.

Volunteered for Asha-international non-profit organization with a primary focus on basic education in India to raise resources,awareness and funds.

Contact this candidate