ASIF IQBAL

*** - * ****** ***** *****, Brampton, ON, L6T 4N5

Cell: 647-***-**** Email: acsl6j@r.postjobfree.com

Summary:

Over six years’ experience of solution-oriented high troubleshooting, technical support abilities in Active Directory, Enterprise and Server Administration, Exchange 2010/2013, Citrix XenApp, VMware ESX/ESXi, Windows Deployment, Cluster, backup, network connectivity, system security, with ITIL best practice knowledge and with plenty of creative ideas. Excellent written and verbal communications skills, ability to build rapport with clients and colleagues, succeed in high-pressure, challenging, and deadline-driven environments.

Technical Proficiencies

DNS, DHCP, TCP/IP, DFS, FSRM, WSUS, NLB, DORA, Process, Work Folders, Power Shell,

Group Policies, Kerberos, FSMO Roles, Mapping Drives, Shared Folders, D/T Shortcuts, Permissions, CSVDE, Forest Trust, Joining Domain, Creating Domain, DNS Forwarders, Creating OU’s, VMware W/S, VMware, V sphere, V2V conversion, ESXi Servers, Adding Users, Groups, Conditional Forwarders, Site Replication, Branch Cache Configuration.

Server & Client Operating Systems:

Windows Server 2003, Windows Server 2008R2, Windows Server 2012R2, Windows Vista, XP, Windows 7, Windows 8.1

Virtualization:

VMware ESXi 5.5 / 5.0 / 4.1, VMware vCenter, VMware Converter, VMware single sign on, VMware Workstation, VMware Fusion, VMware vSphere Client, Microsoft Virtual Server, Microsoft Hyper-V, Citrix XenServer, XenApp & XenCenter

Technical Certifications:

MCP: Microsoft Certified Professional

MCSA: (WS2012) Microsoft Certified Solutions Associate

MCSE: Microsoft Certified Solutions Expert

SCCM: System Center Configuration Manager

VCP5: VMware Certified Professional

CCA-V: Citrix Certified Associate - Virtualization

A+ Certification.

Education:

Master in Business Administration, (Approved by ICAS Canada)

Bachelor in Commerce, (Approved by ICAS Canada)

Employment History

RBC, Toronto, ON March 2015 – Oct 2015

IT Analyst

Monitored installation/upgradation and configuration from Windows XP to Windows7 OS.

Installed and configured business applications. User data transfer and post-migration support.

Ran backups of data using RedDawn tool, trouble shooting errors during backup process, restoring data from servers on to client computers.

Checked backup logs to confirm successful backup.

Provided remote support to users using Remote Desktop Protocol and resolving issues.

Managed helpdesk ticketing system and asset/inventory database for client base.

Configured network protocols-TCP/IP, DHCP, DNS.

Performed complete configuration, installation and troubleshooting of peripherals.

Tested for network connectivity, added e-mail accounts, mapped network drives and printers.

Mapping shared drives pointing to the designated servers.

Deployment of various applications as per business requirment, using Software Center in System Center Configuration Manager 2012 (SCCM) tool.

Troubleshoot errors and issues related to deployment and applications using system prp’s.

Configurations and testing of Virtual Private Network (VPN) on client computers.

Configured and installed Tivoli Storage Manager (TSM) on client computers.

Installed Antivirus software and running utility to remove any existing viruses, malware.

Ensure network connectivity of all workstations with switches, routers.

Resolving tickets using Service Manager (SM9) tool.

Actively participated in updating run books for project tech teams.

Submitting reports to senior management and to command center after completion.

SBE Canada Ltd, Mississauga, ON Dec 2013 – March 2015

System Analyst

Provided full support of Active Directory environment in Windows Server 2008/2012R2.

Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, operating systems Windows 2007, Windows Server 2008R2.

Joined and disjoined Windows server and users computers to domain and fixed domain joining issues; prepared windows sever to install Active Directory domain services.

Upgraded Windows Servers 2008 & 2012R2 to Domain Controllers.

Configured DNS Host A, MX records, SRV records.

Created IP pools, IP reservations, IP blocks in DHCP.

Perform end users creation, changes, deletions and password resets using ADUC console.

Applied Fine Grained Password Policies for users using Group Policy Management Console.

Wrote SQL queries for reporting purposes.

Troubleshoot applications and other networking issues to end users over phone, email and using Remote Desktop Services platform.

Issuing authentication Certificates using ADCS.

Using GPMC implemented several Group Policies on users & computer as per company policy.

Deployed Windows 7 images using Symantec Ghost tool. WDK, WDS in dev and prod.

Monitor server performance using Perfmon, event viewer, custom views, install Updates.

Provided on-site service support, installation, configuration and problem resolutions.

Acting as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues for all end users including Executive Level and users.

Configured DNS records such as host A records, MX records.

Configured enterprise security systems such as firewalls, email filtering policies, encryptions.

Created user mailboxes, mail contacts, distribution groups in Microsoft Exchange 2013.

Assigned mailboxes quotas, configured mail flow in Microsoft Exchange 2013.

Moved mailboxes from one database to another. Created mail transport rules for users.

Configured Active Directory Forest discovery to create new boundary from the AD site.

Configured boundary group and included new boundary in SCCM.

Used client push to install the Configuration Manager Client on users’ desktops/laptops.

Created and pushed applications, packages on users through SCCM Configuration Manager Console.

VMware ESX/ESXi

Administration and troubleshooting of VMware ESX Servers, vCenter, HA, DRS and V-Motion.

Configured Storage and managed Data Stores.

Performed P2V, V2V migration of Windows Servers using VMware Converter

Created, Converted thin, thick provisioned virtual disks

Performed cold migration, hot migration and suspended migration

Patched VMware environment using VMware Update Manager

Installed, Upgraded and Updated VMware Tools

Built virtual machines from Templates and took snapshots of VMs

Created and Tested FT(Fault Tolerance) on virtual machines

Created and Consolidated virtual machine snapshots

Cloned virtual machines and created templates for OS deployment

Wesco Canada, Mississauga, ON Nov 2010 – Dec 2013

IT Support

Installed and configured Windows Servers 2008/2012, upgrade to Domain Controllers.

Provided full support of Active Directory environment in Windows Server 2008/2012R2.

Planned an administrative delegation strategy, and OU structure.

Delegated permissions for OUs to users and security groups by using Group Policy Management Control (GPMC).

Configured roaming profiles for users and configured folder redirection.

Imported CSV files and created bulk users profiles in ADUC using CSVDE.

Created local admin accounts and passwords adding permissions.

Re-designed OU structure for better organization and deployment of GPOs.

Restricted internet explorer on client machines with group policy.

Created shortcuts on users’ desktops by applying Group Policy.

Configured security in Active Directory for new Helpdesk users.

Updated the documentation for the termination process of accounts.

Monitored and supported Terminal Servers and user sessions.

Deployed business customized applications on Windows server 2008 & 2012R2.

Installed IIS Role, created site containers, application pools and virtual directories.

Created Roaming profiles for users and configured Folder Redirection.

Scheduled weekly backups through Windows Server Backup and for IIS settings.

Configured performance monitor on all servers to email admins for high CPU utilization.

Configured file server resource manager to email admins for low disk space.

Provided L2 support for data center servers and configured and maintained network printers.

Provided list of users, groups in AD for reporting using ds commands and PowerShell.

Performed diagnostics and troubleshooting of system issues, documented help desk resolutions/tickets.

RIMS International, Hamilton, ON Nov 2008 – Oct 2010

Technical Support

Supported hardware, software and application related issues to the users.

Fixed account lockout and password reset issues using Active Directory Users and Computers.

Deployed and configured Windows XP, Windows 7 on user workstations and laptops.

Installed, configured, troubleshoot and mapped local and network printers, scanners.

Troubleshoot network connectivity issues by changing IP address and DNS configuration.

Performed remote troubleshooting of hardware and software issues for 100+ users.

Provide occasional on-site service to troubleshoot hardware, software and networking issues.

Used remote monitoring tools i.e. RDP to troubleshoot issues.

Monitoring ticketing system to ensure timely resolution of issues.

Performed support issues including installations, file backups and configuring applications.

Analyzed, planned, designed, and installed new personal computer systems.

Refreshed users computers, performed minor repairs, replace hard drives & RAMs, installed personal and network printers.

Installed work stations and provide network access to all staff and trainees.

Provided network accounts and passwords as required.

Input and maintained TCP/IPv4 and DNS addresses.

Maintained computer hardware and support peripherals, including CPUs, RAMs, printers.

Test and verify hardware after build server or workstation computers.

Visited customer sites for technical breakdown and installation.

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