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Sales Customer Service

Location:
San Antonio, TX
Posted:
November 27, 2015

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Resume:

Jocelyn Dela Rosa - Guerra

Mobile No. 210-***-**** 2814 Redsky Pass acsl62@r.postjobfree.com

San Antonio, Texas 78259

Senior Sales Director & Project Head Director

Senior sales executive with a 7-year accomplished career track known throughout the industry for delivering and sustaining revenue and profit gains within highly competitive real estate market. Exceptional communicator with a consultative sales style, strong negotiation skills, exceptional problem solving abilities, and a keen client needs assessment aptitude.

-Strategic and Tactical Planning - Sales Team Training and Supervision

-Target Marketing & Penetration - Competitive Sales Analysis

-Sales Presentation & Closing - Contract Negotiation

Extensive Sales Training throughout the years in the industry

Excellent communication skills with strong convincing power

Versatile and adjusting in nature

Excel, Word and Internet Savvy

Professional Experience

Anchor Land Holdings Inc.

Sales Director 2008 -2011

Senior Sales Director June 2011 to November 2012

-Sole Mare Parksuites (Macapagal Avenue)

- Admiral Baysuites November 2012 to June 2014

Hold a management position through a dynamic tenure that included an appointment to Senior Sales Director for an interim period held in concurrence with primary role as Executive Sales Director, to strengthen the organization’s general management and sales operations.

Provides leadership to the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals.

Oversees all hiring, training and firing of personnel involved in Sales and Marketing.

Develops, or participates with the Senior Staff, in the development of the Strategic Marketing Plan for the Company.

Coordinates sales operations with all other departments/divisions of the Company

Directs team(s) to achieve objectives established in the Company’s Strategic Plan.

Lead and influence a successful and experienced team of Sales managers.

Utilize existing account management processes and reporting systems.

Prospecting and growing an account list, handling incoming leads and closing sales

Anchor Land Holdings Inc.

Sales Manager (Promoted & Regular Employee) 2007- 2008

Mandarin Square (Binondo) & Sole Mare Parksuites (Macapagal Avenue)

Maintain and develop a computerized customer and prospect database

Maintain and develop existing and new customers through planned individual account support

Monitor and report on activities and provide relevant management information

Carry out market research, competitor and customer surveys

Liaise and attend meetings with other company functions necessary to perform duties and aid business and organizational development

Responsible in staff training and operations management

Conceptualize marketing strategies

Closed accounts for local and international market

Anchor Land Holdings Inc.

Property Specialist 2004- 2005

Lee Tower (Binondo) & Mayfair Tower (UN Avenue) 2006- 2007

Conducts project presentation and site orientation for prospective client

Handles and maintains corporate accounts

Continuously creating strategies in achieving team’s quota

Monitors sales activities and utilize company given tools and materials

Ensure potential customers are provided with reliable and accurate advice regarding property

movements and industry trends

To plan, design and conduct appropriate marketing and selling strategies for individual properties within budgetary limits

Assist when required in preparing and providing various sales reports for the sales manager

Endeavour to maintain an understanding of both local and national real estate markets

In addition to the above role requirements, be involved in activities designed to assist

in gaining a greater market share, including telephone canvassing, door knocking and leaflet drops

Assist when required with any internal project undertaken

Ayala Land Inc.

Laguna Properties Holdings Inc.

Sales Consultant May 2005 - 2006

Achieve individual monthly / quarterly sales targets as set by management

Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.

Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material

Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.

Filinvest

Account Manager 2002 to 2004

Brentville

Achieve individual monthly / quarterly sales targets as set by management

Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.

Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material

Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.

Philippine Estate Corporation

Sales Consultant 2000 to 2002

Plastic City (Valenzuela)/ Pearl of the Orient (Roxas Blvd)

Achieve individual monthly / quarterly sales targets as set by management

Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.

Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material

Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.

Earth & Style

Sales Consultant 1999 to 2000

Achieve individual monthly / quarterly sales targets as set by management

Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.

Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material

Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.

Antel Land Holdings Inc.

Sales Consultant 1996 to 1999

Achieve individual monthly / quarterly sales targets as set by management

Maintain familiarity with all office listings but importantly manage listings assigned by management including regularly liaising with vendors, prospective buyers, solicitors, councils and any other essential parties.

Complete all necessary documentation associated with listing and selling property, including preparation and execution of sales agency agreements and advertising material

Provide regular written and oral feedback to vendors on market indicator and buyer’s interest.

Airlift Asia Inc

Customer Service 1994 to 1996

Customer Service Agent - Export

A. Job Summary

The Customer Service Agent - Export is responsible in the handling of customer requirements on Air export transactions. Maintenance of accounts thru excellent servicing. Development of good business relationship with internal customers, external customers/ suppliers, agents and airlines.

B. Responsibilities

Receive bookings from customers - Prepare PDF for TR and AO reference. Check all bookings received vs. PDF prepared & booking advise sent to customers

Book with airline and secure confirmation. Check block bookings or pre-assigned MAWBs submitted to airlines (as applicable). Secure alternative booking, if required.

Secure ad-hoc rates from airlines for shipments that falls on +500kgs. Provide ad hoc rate confirmation to CSS Export.

Pick up Monitoring up to Transfer & Loading of Cargoes - Monitor status of pick-up up until loading of cargo to airlines. Make the necessary coordination with TR & AO for cargo uplift.

Check and ensure that all bookings are covered with shipments status to customers. Cancelled PDF are deleted on the system,.

Monitoring. Update customer on shipment status - Inform Customers, Sales, CSS Export, CSM of shipment status or irregularities & course of action

Review all PDFs prepared vs EDTLS to check that all transactions are covered. Cancelled PDFs must be deleted from the system.

On time preparation & submission of CSR, instructions for billings, amendment requests, liquidations and service proposals - Accurate and timely preparation of the ff:

1.CSR

2.Instructions for billings

3.Amendment requests

4.Liquidations

5.Ad hoc rates request & timely submission to Finance

6.Preparation of service proposal

Manage & monitor handling of special customer requirements - Arrange fumigation, crating, palletizing and/or shrink wrapping and other special customer requirements

Arrange processing of additional documents (example: CO, CI, etc).

On time submission of reports as per customer requirements - Monitoring that all export transactions were covered by POD details (if required) from partner.

Monitor that all reports based on CSR are prepared, accurate & timely submitted

Compliance to the Quality Management System Requirements.

Other Tasks mandated by Management.

Educational Attainment

Bachelor of Science in Business Administration

Major in Management

Phillipine Christian University

Batch 1994

Recent Seminars and Trainings Attended

Real Estate CPE Seminar by Mr. Cesar Santos

November 2010

Manor Hotel

Face the Inconvenient Truth by Al Gore

April 2010

SMX Convention Center

References are available upon request.



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