Steven M Mikula acsl4t@r.postjobfree.com

***** ****** ***** 630-***-****

Orland Park, IL 60462

SUMMARY

Results-oriented professional test engineer, project coordination and field support with exceptional communication skills, both oral and written. Innovative problem solver, able to see the business and technical sides of a problem to support internal and external customers. Proven leadership, negotiation and problem resolution abilities with great attention to details. Demonstrated ability to acquire technical knowledge and applying my skills rapidly.

EXPERIENCE

WMS Gaming / Scientific Games Chicago, IL

Senior Test Engineer (3/11 - 10/14)

Develop, review and execute test plans and test scripts for new and existing game themes and operating systems.

Follow all of the Product Assurance Work Instructions on a daily basis.

Submit, track, and assist with escalation, if needed, any product issues found during testing to ensure that they are resolved.

Utilize all required databases for System Test functions and testing.

Provide input to the weekly project status report for each assigned project.

Provide detailed Completion Report at the end of each project.

Interface with other members of Product Development in order to effectively communicate and assist with resolution of all reported issues in a timely manner before the gaming product is released.

Understanding of software test methodologies/procedures and the overall product development lifecycle.

Reproduce issues when necessary in order to assist software development in resolving issues.

Operate simulators, emulators and related equipment. Attend OS Dev and Game Dev code Reviews and/or be aware of code changes that may impact PA test coverage and execution.

Tellabs Inc. Naperville, IL

Test Engineer (03/08 - 11/10)

Created DWDM network and product specific test plans to incorporate new software feature releases.

Executed pre-release test lab setup including configuration of new hardware and software features (installing system, upgrading new software, configuring system parameters, and connecting sophisticated test equipment to monitor system reliability.

Re-create post-release customer scenarios and issues in a lab in order to validate a live traffic environment and to provide feedback to development engineers for timely resolution.

Documented and created MRs (modification requests) for any issue discovered during testing period for pre and post releases. This ensures timely tracking and resolution of the issue and ultimately customer satisfaction.

Main point of contact for providing assistance to tier 2 technical support on highly visible and escalated field issues.

Technical Support Engineer (08/99 - 03/08)

Root cause analysis of systemic field issues and develop procedural workarounds for product defects for testing them to guarantee effective field implementation.

Provide technical support on Tellabs data products with primary focus on provisioning, maintaining and upgrading Digital Cross connects.

Served as primary customer service facilitator to resolve field issues for high priority clients.

Managed and coordinated testing activities in a multi-million dollar lab facility.

Responsible for all Tellabs Technical Support Engineering lab equipment.

Created and established lab standard operating procedures and guidelines.

Maintained, calibrated, certified and recorded all lab test equipment and systems.

Main point of contact for Field Support and Installation Engineering.

Installed, managed and project planed the installation of new lab equipment.

Coordinated and delivered customer demos and training projects for internal and external customers.

Provided on-site field installation, maintenance, system configuration and troubleshooting.

Technical Support Services Inc. New York, NY

Sr. Field Engineer (05/97 - 08/99)

Network Field Engineer responsible for designing and implementation of customer’s network infrastructure.

Operating system installation and configuration for OS2 & Windows.

LAN network installation, cabling and system configuration including hardware/line build-out.

Managed and supported IBM 4700 communications equipment for over 100 Midwest Chase bank locations.

Cisco router installation, provisioning and cabling.

Design and implement LAN networks.

EDUCATION

ITT Technical Institute Matteson, IL (1996–1998) - AS: Electronics Engineering Technology.

COMPUTER SKILLS

Proficient with Microsoft Excel, Word, Outlook, Power Point and Visio.

Familiar with Microsoft Project, Access and SAP

AWARDS

5 time recipient of Tellabs Star Performer Award for exceptional performance.

Contact this candidate