Nicole Ramirez Rodriguez

***** ******** **

New Caney, TX 77357

acskyv@r.postjobfree.com

Primary Phone: 832-***-****

Objective: Dedicated hands-on customer service representative with 5+ years with motivation to maintain customer satisfaction and contribute to company success. Summary of Qualifications/Experience

- Conflict resolution

- Strong organizational skills

- Creative problem solver

- Developed listening skills

- Fast learner with a wide range of practical skills

- Enthusiastic developer of good relations with clients

- Energetic work attitude

- Familiar with local/state health laws

- Experience with logging cash movement

- Credit card processing

- Cisco Multi-line phone usage

- Microsoft Excel/word & Outlook

- Electronic fax/fax/copy/printing

- Call center environment- Outbound/Inbound calls

- Customer service

- Great plains/Physicians Portal/Pace Art/ World ship Languages Spanish – Intermediate

Educational Background

Parkview Baptist School Diploma, 2005

Medical Office Specialist Billing/Coding, 2008

Texas School of Business, 2008

Customer representative

Nov 2014 - Apr 2015

Champion Energy -Houston, Texas

Received payments over the phone.

Set up new accounts by advertising promotions.

Set up payment plans for back payments.

Reconnected/connected electricity for customers.

Transferred customers services as companies new clients. Intake Representative/Patient Registration

Oct 2008 – Sept 2013

eCardio Diagnostics –Houston, Texas

Enrolling new patients and obtain all information required for a patient enrollment. Review/edit and export online enrollments from physicians’ portal and Pace art. Obtain primary and secondary insurance information into patient’s charts. Work closely with Lead Technicians to obtain STAT enrollments from critical/serious heart rhythms, fax critical/serious heart rhythms according to practices stop light protocols. Manually fax all stable transmissions to practices. Receive outbound/inbound calls and have great communication skills with practices (physicians/nurses) eCardio’s sales support sales force to obtain data analysis. Address faxes in the Incoming Lab fax and distribute the work evenly to others within the department. Address/solve department emails from other eCardio departments in regards to Duplicate, Early Termination, Cancellation and Extension enrollments. Update department special instruction sheet in order to advise others what practices were allowed to call or specific instructions upon calling.

Work with regional managers and clinical sales representatives to recover devices on practice shelf for more than a 60 day grace period due to Sun Shine Act. Managed practices replenishment levels by adding or reducing equipment they were allowed to have on shelf, created pivot tables and summary charts to do so. Invoiced patient’s for missing devices and or missing company’s equipment. Contact new patients to verify their address to ship devices to their residents and at the end of their studies contact patients to remind them and assist in returning their monitors also schedule UPS pick up(s) for elderly patients.

Monitor heart monitors for patients, outbound/inbound calls with patients and maintain calm while providing heart monitoring care.

Request new or replacement supplies per patients request. Walk new patient’s through the hook up process and explain all monitor functions regarding the dos and don’ts.

Contact all patients’ to troubleshoot and walk through the non-working monitors within a 24 hour period. Covered for front desk receptionist for restroom breaks, lunch breaks, sick days or out of the office at any time.

Created monthly Microsoft pivot tables, charts, ratios for manager regarding practices inventory supplies Billing/coding and insurance Verification

June 2008-August 20

Gaspy Home Healthcare -Houston,Texas

Scheduled outpatient Physical, Occupational and Speech Therapy. Call insurance companies and get authorization according to CPT codes needed for therapy. Floor Runner/Teacher

Jun 2005 - Nov 2007

Rainbow Garden Learning Center -Houston, Texas

Open facility every day, preparing meals, greet parents, update children’s files, schedule CPR and First Aid classes, monthly fire drills, schedule field trips, received payments, made sure the front entrance was kept up with.

As a teacher for the infant/two’s I would teach five senses, read books, practice washing hands after each diaper change.

I would help parents potty train, taught them shapes, numbers, ABC's, colors, cut and paste, read books, sing songs, manners, practice hand washing, gave out homework and had conduct sheets. Sent from Yahoo Mail on Android

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