A’LISA JACKSON

SUMMARY

A customer service professional who builds loyalty by meeting and exceeding customer expectations. A fast learner and proactive problem solver, always willing to go the extra mile to assist customers, clients, and team members. Proficient in Microsoft Excel, Word, and Outlook with training and experience in accounting and tax preparation.

EXPERIENCE

2015–2015 ARS Rescue Rooter Raleigh, NC

Customer Service Representative

■Schedule and book the service or sales appointments when clients call.

■Document customer complaints and handle them in the appropriate manner.

■Transfer calls to the appropriate department.

2002–2015 Liberty Tax Service Raleigh, NC

Seasonal Tax Preparer

■Prepared federal and state income taxes for individuals and small businesses.

■Reviewed financial records to ensure complete and accurate tax returns.

■Verified totals on forms prepared by others to ensure error-free tax returns.

2013-2014 Centralized Showing Service Raleigh, NC

Customer Service Representative

■Served customers by determining requirements and fulfilling request.

■Assisted callers with any technical issues.

■Met all Quality Assurance Requirements.

2005–2011 Towne Air Freight Raleigh, NC

Administrative Assistant

■Billed clients for product deliveries.

■Reviewed and manifested routes for timely deliveries.

■Ensured timely payments to contracted drivers.

EDUCATION

1999-Present Shaw University Raleigh, NC

■Pursing B.A., Accounting

■Part-time Student

E-MAIL acskxs@r.postjobfree.com

125 GREAT OAK COURT • HAVELOCK, NC 28532 • PHONE 919-***-****

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