WILLIAM J. COOK

**** ******* *** ***** ********, NY 11710 T: 516-***-**** Email: acskwc@r.postjobfree.com DIRECTOR OF TECHNOLOGY

Highly motivated certified professional with over 25 years of experience in a variety of challenging, high-volume environments. Comprehensive understanding of the skills needed in technology/telecom management, customer service and business consulting. Implemented IT in a variety of organizations, including networks, web & cloud services, telecommunications, sales and marketing systems, customer service systems and order fulfillment systems. Regarded for the ability to deliver outstanding results with web & cloud based services, voice and data networks, business and support systems, learning/development and risk management solutions. Able team leader and mentor, well-versed with multiple technological solutions and tools.

TECHNICAL EXPERTISE

Microsoft Office applications and OS’s

SaaS Web & Cloud based applications

(Salesforce, QuickBooks, Microsoft Office 365)

Mobile Device Management solutions

AirWatch roll-out & administration

Skype for Business

Multiple hardware platforms

PROFESSIONAL EXPERIENCE

Vision Technologies (July, 2003 – present)

Director – Technology & Research

Head the carrier line of business for existing customers. Manage all internal operations from process and IT standpoints and serve as the in-house technology expert on all products and services. Evaluate new technologies, analyzing existing customer needs and potential new markets.

Key Achievements:

– Implemented a Mobile Device Management (MDM) strategy, utilizing AirWatch for roll-out and administration of all company owned tablets and mobile devices. It created a live use case, which was an example of MDM to customers.

– Envisioned and created a new business strategy to ensure the longevity and relevance of the organization in the marketplace by establishing the carrier services line of business, which was responsible for managing relationships with carriers and agents, presenting all solutions to clients and creating new opportunities in the partner channel.

– Implemented a SalesForce.com solution to enhance sales cycles and customer service issue tracking. Defined needs, identified solutions, negotiated system agreements and assumed responsibility for all implementation and staff training during a 12 month project. It has resulted in increased sales and new opportunities for the customer with a major vendor.

– Worked with a local commuter railroad in order to obtain state improvement funding with a goal of implementation of wireless communications infrastructure. For over 18 months, performed feasibility and equipment specifications, identified budget requirements and helped to get project approved.

– Assisted in a voice and data services merger between two hotel chains. Inventoried telephone switch, voice mail and call accounting software for each location and designed a plan of migrating all software to a common platform. In 3 months identified the national dealers to perform upgrades and the maintenance solution with a fixed cost for 4 years.

– Consulted on a Managed Help Desk Solution, analyzing the marketplace, identifying and defining the best value proposition delivery and ramp up requirements. Defined service levels, created initial service contracts and assisted in contract negotiation with excellent results. Client’s first contract sold for a 5 year engagement at a fixed monthly cost with enough flexibility to meet changing customer needs.

– Implemented a QuickBooks solution to formalize accounting practices and better forecast business growth for 3 distinct lines of business. Evaluated systems and implemented Purchasing and Billing solution. Trained client to use this information to enhance growth forecast, capital investments timing, and improve cash flow. ABS Publishing (October, 1992 – June 2003)

Director – Technology Management / Business Systems Assumed responsibility for managing and maintaining all business systems vital to the daily operation of ABS, including telecom, ERP, donor and customer systems and office support systems. Managed IT, designed and implemented new strategies.

Key Achievements:

– Researched, recommended and began the implementation of an ERP system conversion that moved ABS from JD Edwards to Microsoft Great Plains/Dynamics. First year savings after conversion costs exceeded $135K and the need to support the IBM AS/400 was eliminated.

– Moved an existing e-commerce solution from the ABS corporate web site to a consumer shopping site called Bibles.com, thus reducing operating costs (100K annually), stabilizing the technology platform (Microsoft Commerce Server), providing a scalable solution for growth, and giving control of the solution to the ABS Marketing staff.

– Co-managed the ABS Digitization Project, designed to manage intellectual property for both print & web. Demonstrated proof of concepts, implementing an enterprise content management/repository system, and XML authoring tools. When fully implemented the project was expected to save ABS about $10M over 5 years.

– Implemented a bar code solution to address wholesale market bar coding requirements. Evaluated, recommended and implemented data collection, scanning, and bar coding equipment into the ABS fulfillment center. This eliminated data entry problems, reduced fulfillment times, and enabled ABS to compete in the wholesale distribution market.

Flexible Business Systems (January 1992 – October 1992) Consultant / Service & Support Liaison

Provided support to network engineers and customers and consulted if necessary. Sterling Software (January 1988 – January 1991)

Customer Service Supervisor / Consultant

Managed customer call center for EDI software products. Provided consultations to organizations seeking EDI solutions. EDUCATION

MOLLOY COLLEGE

B.A. Business Management - 1987

SUNY FARMINGDALE

Graphic Arts A.A. Program – 1983-1984

PROFESSIONAL CERTIFICATIONS AND TRAINING

Computer Training

Microsoft and Novell CNE Certification Programs, IBM AS/400 Operations, Support, and PC Connectivity, and Saber Certification Programs. Office 365, JAMF, Air-Watch, Apple iOS, QuickBooks, Constant Contact, Linked-In Marketing, Skype for Business.

Management Training

Managing Technical Professionals, Strategic Planning, Information Systems Strategic Planning, Strategic Outsourcing, Project Management, Total Quality Management, Business Process Redesign, Teaming, Strategic Teaming, Marketing Theory, and Disaster Recovery

Personal Development Training

AMA’s Juggling Competing Priorities, Wilson Learning’s Social Styles (Driving Amiable), Executive Technique Presentation Skills, The Writing Exchange Business Writing Audit and Counseling, and Covey Leadership Center’s Lessons in Leadership, 7 Habits, and First Things First. REFERENCES

Available upon request

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