LaKeisha Reese

**** ****** ** • Humble, TX ***** • 281-***-**** • acskvw@r.postjobfree.com

Talented sales professional with exceptional background shattering quotas and strong management skills

SUMMARY OF QUALIFICATIONS

Over six years of financial management experience

Demonstrated background effectively supervising people and processes

Strong interpersonal and communication skills. Skilled at building business relationships with coworkers, clientele and management

Highly motivated with strong work ethic

Able to thrive in fast-paced, deadline-oriented environment

EXPERIENCE

Wells Fargo Bank, N.A. 05/13- Current

Service Manager II

Effectively supervise, observe, coach and provide feedback to ensure consistent team performance in sales and excellent customer satisfaction

Manage complex customer concerns and transactions

Delegate tasks to ensure compliance with operational regulations, sales and service processes, and policies and procedures

Effectively schedule staff, manage teller line and lobby

Work in partnership with store management to provide a balanced and efficient working environment for staff.

Schedule staff efficiently to maximize resources and to meet customer demand

Maintain cash limits for main vault and teller staff to make certain that branch is in required cash guidelines.

Process supply order to ensure branch has what is required and/or needed to effectively run the store, all while staying in the monthly and/or annual budget

Conduct Interviews in order to choose staff for retail positions

The duties for this position also include the duties of the Service Manager I.

Wells Fargo Bank, N.A. 05/12-5/13

Service Manager I

Coached and mentored team in customer service and sales

Established sales/referral goals

Scheduled staff efficiently to maximize resources and to meet customer demand

Ensured compliance with audit and operational regulations and guidelines

Provided education to customers regarding companies products and services as needed

Process customer transactions, i.e. deposits, withdrawals, fund transfers

Wells Fargo Bank, N.A. 08/10-5/12

Personal Banker

Opened accounts based on customers’ needs and goals

Provided a full range of banking services to individual customers, emphasizing personal financial counseling and customer services

Referred opportunities to business partners where appropriate

Resolved customer complaints, issues promptly and effectively

Adhered to operational controls

Assisted in developing and implementing sales initiative programs to drive sales/ product goals

Smart Financial Credit Union 08/08-10/09

Member Service Manager III

Hired originally as a Member Service Manger I (Teller), Promoted to Member Service Manager III due to accuracy, speed and skills

Assisted managers in identifying sales opportunities for the branch

Responsible for updating daily reports to manager

Supervised and trained new employees

Maximized customer satisfactions with quality service

Ensured merchandized stock orders as per the norms of the bank

Handled the tasks of opening new accounts based on customers’ needs

Capital One Bank 07/07-08/08

Head Teller

Initially hired as entry-level teller; promoted due to accuracy, speed, and skills

Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier’s checks, money orders, cash advances, and fund transfers

Balanced drawer and placed orders for inventory

Provided help to customers with questions of funds availability

Provided education to customers concerning bank products

Supplied other tellers with currency as needed

Coached and developed tellers based on performance

Trained new employees

Balanced vault and ATM

SKILLS

MS Word, MS Excel, MS PowerPoint, MS Outlook, Hogan, Procurement, Type 11,400 kph

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