John Deer Jr.

** ****** **** *****: 631-***-****

Amityville, NY 11701 Email: acskv7@r.postjobfree.com

Senior Desktop Support Engineer

Highly-skilled and accomplished Senior Desktop Support Engineer with more than 20 years of experience supporting multiple hardware and software platforms for major news networks and media publishers. Key and critical analytical skills for understanding of the strengths and weaknesses of technology solutions. Given the lead role to provide "above and beyond" level of support to the department executives and executive administrators of Time Inc.

Areas of Expertise

Outstanding Customer Service Skills

Strong Written & Verbal Skills

Exchange ActiveSync and iOS Devices

SCCM Deployments in a large-scale environment

Virtual Private Network (VPN) Setup

Windows 7 Migrations and SMS Administration

Blackberry Enterprise Server

ServiceNow and HP Asset Manager

Key Skills Assessment

High-Profile IT Management – Proven success in supporting critical hardware and software support for Media organizations such as, People Magazine, Money Magazine, Fortune Magazine, Fortune Small Business and CNN.

Deep & Varied Knowledge – Trained and experienced in a vast array of operating systems, hardware, administrative software, protocols/schemas, and desktop applications.

Professional Experience

ION Computer Systems, Melville, NY 04/2015 to Present

Desktop Engineering Support, on site at Cablevision Headquarters, Melville

Daily Tasks:

• SCCM Automated software provisioning, operating system distribution, patch management and asset management.

• Manages life-cycle of applications and packages in the IT-Organization, together with the helpdesk staff.

• Supports and implements SCCM enterprise architecture and site structure.

• Responsible for imaging, upgrades, Remote Access setups, active directory machine and account creation, SCCM, SMS and remote support installs/troubleshooting.

• Simple PowerShell script creation and operation

TIME INC., New York, NY 1999 – 02/2015

Senior Desktop Engineer

Conducted enterprise-wide technology management of servers, workstations, peripheral equipment, mobile devices, and all software applications required to service and support Time’s business operations.

Provided desktop/network support to 400 corporate users, 700 corporate-owned properties.

Developed and executed enterprise workstation imaging / deployment methodology.

Procured, implemented, and configured all business-related equipment, providing products and services aligned to internal corporate requirements.

Created technical processes to ensure availability, operability, and stability of all network assets.

Researched, analyzed, and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise.

Key Responsibilities

Support and maintenance of corporate enterprise mobility devices and platform

Maintained queue of an average of 5-30 tickets per day, resolved tier 1-2 support issue

Update Service Now Help Desk tickets, responded to phone, e-mail and in person requests for support

IT Administrative working knowledge of Office 365, deployment and migration

Network and internet concepts firewalls, load balancers, Web browsers, TCP/IP, SSL, HTTP

Implementation and operations of mobile device management solution server-based installation and management, patches and upgrades

Image, update and deploy desktop and laptop PC’s and Macs with the use of WDS/MDT, SCCM and Apple Technology

Professional Training

NETLAN Technology Center New York, NY

Mac OS X Support Essentials – Lion/Mountain Lion, Yosemite

Windows Server 2008, 2012

Mac OSX Support Essentials – Leopard

Mac OSX Server Administration

Mac OSX Desktop Support

Windows 7 Comprehensive Training

Learning Tree International New York, NY

Mac OSX Support Essentials - Snow Leopard

Windows NT Server Administration Core Technologies

Technical Skills

OPERATING SYSTEMS: MAC OS X Workstation & Server, Windows Server 2003, Windows XP/Vista/7/8/10

Novell Netware 4.11, Sun Solaris 8,

HARDWARE: All Macintosh platforms, USB, Firewire Peripherals, Scanners, Dell Lenovo and HP Desktops/Laptops

ADMINISTRATIVE SOFTWARE: SCCM 2012, QPS, Xinet, Full Press, AppleShare, Retrospect, NetOctopus, Active Directory, TimbuktuPro, Remedy, Bomgar, Rsync, Robocopy, Remote Desktop, Symantec Ghost and Norton,

Absolute Manage, BMC Remedy, Service Now, Scopus, Retrospect, LanRev, Script Logic, Bindview

PROTOCOLS/SCHEMA: TCP/IP, AppleTalk, IPX, Ethernet, SMTP, PPP, Active Directory, Open Directory, BES Enterprise, MaaS360 Enrollment, Credant/Dell Data Protection Encryption, Eracent

DESKTOP APPLICATIONS: MS Office 2010 - 2013, Office 365, Meeting Maker, ACT!, Filemaker Pro, Gelco,

Quark Xpress, Adobe Creative Suite, Woodwing, All major web browsers, Cisco VPN

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