JENNIFER L. KNAPP

**** ******** **.

Kent, OH ***40

678-***-****

acskkx@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative support professional with over 15 years experience offering versatile office management skills and proficiency in Microsoft Office programs. Responsibilities have included planning and problem solving, customer service, and readily adapting to change. Experience has led to the ability to juggle multiple priorities and meet tight deadlines without compromising quality.

SKILLS

Multitasking

Demonstrated proficiencies in telephone, e-mail, and fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient and customer records and billed accordingly.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photoT

Management Support

Ensured smooth operations by supporting executive team.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results

Copying collateral and scanning documents for inter-departmental use

Responsible for training all new employees to ensure continued quality of customer service

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency

EDUCATION

Bachelor of Business Administration 11/2014

American InterContinental University Schaumburg, IL

Business Administration

Graduated 11/9/2014 with Honors

GPA 3.69/Cum Laude/ Epsilon Chapter of the International Business Honor Society, Delta Mu Delta.

Relevant Coursework: Security & Loss Prevention, Presentation Essentials, International Legal & Ethical Issues in Business, Aspects of Psychology, Management Information Systems, Art Appreciation, Managerial Accounting, Sociology, Quantitative Methods and Analysis, and Topics in Cultural Studies, Marketing Management, Environmental Science, Global Operations Management, Financial Management, Advanced Entrepreneurship, Employment & Law Labor, Managing Organizational Change, Training & Development, Performance Management & Employee Services.

Associate of Arts in Business Administration 2012

American InterContinental University Schaumburg, IL

Graduated July 18, 2012 with Honors

Business Administration

GPA: 3.65

Relevant Coursework: Academic and Professional Success, Legal and Ethical Environment of Business, Introduction to Computers, Introduction to Business, English Composition I, College Algebra, Biology, English Composition II, Principles of Accounting I, Microeconomics, Business Management and Leadership, Macroeconomics, Medical Terminology, Principles of Marketing, Medical Office Procedures, Project Management, Medical Records, Fundamentals of Healthcare

PROFESSIONAL EXPERIENCE

Payroll Coordinator November 2013-Present

Joann Fabric and Crafts Hudson, OH

• Responsible for region 3 and region 6.

• Verify weekly payrolls sent from District Managers and make adjustments when necessary.

• Answer incoming phone calls from managers, team members, and past employees.

• General clerical duties including photocopying, fax and mailing.

• Maintain electronic and hard copy filing system.

• Retrieve documents from filing system.

• Open, sort and distribute incoming correspondence.

• Maintain employee records in the SAP and PRO payroll systems.

• Workforce Management

• Kronos Timekeeping System

Administrative Assistant II June 2013-August 2013

Summa Healthcare (via Randstad) Akron, OH

Administrative Assistant to the Director of Health Services Management.

Verify and process medical claim denials.

Schedule and coordinate meetings and appointments for managers or supervisors.

Answer, screened and transfer inbound phone calls from customers.

General clerical duties including photocopying, fax and mailing.

Maintain electronic and hard copy filing system.

Retrieve documents from filing system.

Open, sort and distribute incoming correspondence.

Maintain office supply inventories.

Coordinate maintenance of office equipment.

Office Manager/Executive Assistant 2005 – 2011

Atlanta Glass & Mirror, Inc./Atlanta Garage Doors and Fireplaces, Inc. Decatur, GA

Managed and completed a high volume of product order entry, customer billing, filing and inbound calls for two inter-related companies.

Oversaw the company's human resource functions including payroll processing, training facilitation and new hire orientation.

Processed and administered payroll by reviewing schedule entries for accuracy, calculations, benefits entitlement, and shift differential.

Designed order entry forms to better streamline operations and billing entry resulting in cost savings.

Supported the sales staff with ongoing customer contact, communication, troubleshooting, credit, collections and rapid resolution of billing issues.

Assisted with new hire paperwork.

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