Bret M. Grund

acskf8@r.postjobfree.com ● 330-***-****

**** ********* **, ********, ** 44333

Education

Bowling Green State University; Bowling Green, OH Class of 2010

Bachelor of Science: Business Administration

Specialization: Marketing

Minor: Entrepreneurship

Experience

Reassignment Agent; SolarCity, San Mateo, CA February 2015 – June 2015

Reassigned 20 year contracts with customers dealing with refinancing, divorces, death, and the sale of their home

Educated new customers about solar, savings on utility bills, and their options during and after their contract.

Worked on over 100 cases at once depending on how long a home sits on the market.

Commercial Account Manager; SolarCity, San Mateo, CA October 2013 – February 2015

Managed relationships and provided direct support to commercial accounts on system performance reports, savings analysis, and contract details.

Reviewed, proposed, and presented solutions to contract complications between the company and the customer with consideration to financial feasibility.

Actively reestablish communication with previously disengaged commercial accounts to ensure contract obligations are met and to improve customer experience.

Reported to the Director of Operations and Maintenance and the Director of Commercial Sales.

Developed tools for analyzing solar system performances and savings modeling.

Senior Project Launch Coordinator; SolarCity; San Mateo, CA August 2012-October 2013

Promoted to a Coordinator to Senior Coordinator within 6 months, the earliest to date.

As a Senior Coordinator I assisted the management team in training new hires, restructuring and implementing new processes to ensure the teams metrics are met and provide support to other team members.

Piloted the regionalizing of 10 Project Launch Coordinators, which was adapted company-wide.

Answered a high volume of incoming calls to schedule initial audit and communicate project expectations.

Coordinated 15 crews in terms of logistics and job size to meet fast changing quotas.

Worked directly with the regional operation managers to better utilize resources.

President of Marketing; Nature’s Goodies, Foster City, CA September 2012- February 2014

Created the name Nature’s Goodies, the logo, and slogan

Surveyed companies to discover the best mixes of favorite dried fruits and nuts.

Found target marketing that consisted of adult office professionals.

Created community pages for Facebook and other social media communities.

Set up a $300 prize online to collect logo entries for Nature’s Goodies.

Created packaging that fit best the company budget.

Customer Service Representative; George P Johnson; San Carlos, CA March 2012 – August 2012

Worked with Oracle Open World, Oracle Java One, and Cisco Virtual conferences providing online conference registration, planning and support by phone and email.

Interacted simultaneously with clients via multiple databases, email, and phone.

Asked to translate complex technological issues into simple and intuitive summaries.

Warehouse Associate; Arbee Associates; Beltsville, MD May 2011 – November 2011

Organized furniture using a handheld tool to help keep the warehouse organized and manageable.

Loaded and unloaded full truckloads of furniture and separated types of furniture for warehouse organization.

Promoted from assistant to associate within 2 months.

Account Manager; Total Quality Logistics; Cincinnati, OH August 2010 – February 2011

Went through a 14 week sales training to help sell full truck load logistics services to businesses.

Cold called businesses to find out if they ship full truck loads to their clients.

Called owner operators of full sized trucks to organize pick up and drop offs for my client’s product.

Helped organize logistic services for my clients.

Office Assistant/Flooring Installer; Grund’s Carpet Services; Kent, OH June 2000 – September 2010

Assisted office work that included estimating, invoicing, RFP’s, and receivables.

Used QuickBooks and Excel to calculate payroll and other critical calculations.

Assisted with installation of carpets, tiles, and laminate flooring.

Helped with measurements to better calculate cost of flooring materials and labor.

Spoke with customers to grab their outlook to exactly what they wanted and needed.

COLLEGIATE ACTIVITIES

American Marketing Association; Bowling Green State; Bowling Green, OH August 2008 – May 2010

Vice President of Finance; Wrote checks and balanced a $40,000 budget to meet school and club standards.

Assessed monthly by a faculty member and received a score of 10/10 in each of those meetings.

Facilitated an annual car show on campus that raised over $3,000 from car dealerships in the local area.

Pi Kappa Alpha Fraternity; Philanthropy Chairman; Bowling Green, OH August 2007- May 2009

Created an event that is now an annual philanthropy.

The philanthropies that were held helped raise thousands of dollars to individuals with cancer and wounded veterans.

Participated in all philanthropies that the university had to offer which also included non Greek philanthropies.

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