DOUGLAS H. LAWRANCE

817-***-**** acskf5@r.postjobfree.com

**** ***** ****, **** *****, Texas. 76112

Results-oriented individual with high level experience in mobile computing, mobile device management, wireless systems design, and technical support & training. Experience performing billable engagements focused on support and implementation. Customer relationship management expertise includes ongoing account management and collaborating with sales representatives and business partners both domestically and internationally. Willing and able to travel, works well under deadlines.

TECHNICAL EXPERTISE

Software: MDM platforms from Motorola and Soti. IBM and OEM Retail applications implementing a

variety of technologies. Operating environments include IBM's 4690, SuSE Linux, HP-UX,

and all versions of Windows.

Hardware: Motorola's full mobile computing and wireless networking portfolio. Several of these products

running in virtualized server environments. Functions included remote configuration, control and

and updating. Sizing IBM, HP, and other retail platforms and servers. Store systems interfacing

to mid-range or mainframe remote hosts. Communications expertise in wired & wireless LANs

and cloud computing. Supported distribution center and store printing environments including

RFID tagging.

EXPERIENCE

Tolt Solutions (Agilysys, Inc.), Fort Worth, TX. 2004 – Present

Marketing Systems Engineer

Marketing Systems Engineer for mobile computing and networking opportunities. Responsible for system

configuration and implementation. Primary company interface for the HP retail product line.

Knowledgeable in mobile and wireless computing products focused on the Motorola brand and included

mobile POS. Billable projects included site surveys, on-site installation and RF network tuning.

Recommended fitting solutions, developed RFP responses, prepared lab environments and proof of concept demonstrations. Billable services included document preparation, installation and post-install support.

Retail Industry Consultant, Fort Worth, TX. 2004

Technical Consulting

Worked on large-scale POS roll outs and system upgrades. Tasks included system proof and tests, building

lab systems, field documentation creation, and live install support. These projects were with two very large

retailers.

AlphaNational Technology Services, Fort Worth, TX.

Outside Sales 2002 – 2004

Sales of maintenance service and support options to all business segments. Pioneered a new position for this

company growing local and national sales. Introduced new methods which increased sales.

IBM – Retail Store Systems, Fort Worth, TX.

Advisory Systems Engineer 1991 – 2001

Lead new product implementation by defining systems architecture/design and installation at several major accounts. Responsibilities included ongoing software and hardware support in industries including supermarkets,

C-Stores, restaurants, and specialty stores.

Marketing support included performing as the primary point of contact from the CIO down to individual end users for accounts ranging from Tier 1 to smaller retailers.

DOUGLAS H. LAWRANCE 817-***-**** PAGE 2

Designed and built lab systems for proof of concepts using new products/technologies including OEM products, often under tight time lines.

Transformed client guidelines/specifications into business opportunities. For example, closed a $12 million

sale when client wanted an “other than an IBM” database solution.

Managed install teams up to 50 people in size. Scope ranged from upgrades to new location installs.

Accountable for ensuring all systems were functioning to customer expectations.

IBM - Other Positions Held

Retail Systems Development, Raleigh, NC. Communications and 3270 Emulation.

Level 2 Support for the 4680/4690 Operation Systems. Working with customers and IBM

developers to identify problems, assist with usage questions and follow through to final issue

resolution.

Creating and managing APARs when needed and was responsible for the code maintenance of

the 3270 Emulation feature of the 4690 Operation System.

3270 PC and AIX Software Team Leader, Boulder, CO. Software support lead for these two new products.

MVS, VM and Communications Software Support, Tampa, FL. Problem resolution, education

course development and presentation for these mainframe environments.

Program Support Representative, Indianapolis, IN. Software support for eight accounts.

This included programming support as well as software license management.

Hardware Customer Engineer, Indianapolis, IN. Support for up to 12 accounts. These included

hospitals, insurance and manufacturing companies. All accounts had 24/7 support.

CERTIFICATIONS

Aruba Certified Sales Specialist, (Certification test 2014)

Texas Weight and Measures certified (Certification test 2014)

Motorola Design and Deploy Mobile Computing Solutions, (Certification test 2013)

EDUCATION

Motorola RFID and AirDefense Sales & Technical Associate courses

SuSE Linux Certified Sever Administration and Novell Certified Professional Courses (2011)

Industry Courses – MVS, VM, AIX, SNA and all IBM Retail products including

4690 O/S, Supermarket programming, 4610 Test development team (2010)

IBM RS4 Educational updates (4690 Migration etc.), online hardware courses

Harvard School of Business – Negotiating Skills Course

FCC First Class Radio-Telephone License

Associates Degree in Electrical Engineering

ITT Technical Institute

Business/Marketing – Indiana University

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