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Customer Service Care

Location:
Alpharetta, GA
Posted:
November 23, 2015

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Resume:

MD T ALAM

acskdt@r.postjobfree.com – 404-***-**** – Alpharetta, GA

http://linkedin.com/in/mdtalam

Summary:

10+ years of professional IT experience in System Design, Development and Implementation of client/server web-based n-tier architecture systems.

Extensive work experience in PHP 5, Zend Framework, Kohana, Drupal 7, Bootstrap, Google Maps Javascript API, SMARTY, AJAX, JSON, XML, JavaScript, jQuery, CSS 3, HTML 5, Web Service, SOAP, WSDL, .htaccess, SVN, Git, PHPUnit, Eclipse.

Highly skilled in Drupal 7 Custom Module & Responsive Theme Development, SEO, A/B Testing, Social Media Integration (Twitter REST API, Facebook Graph API), Pixel Firing, Credit Card Transaction Processor ( Authorize.Net, Paypal) API, Google Analytics, Google Web Master Tool.

Proficient on developing J2SE (AWT, Swing, JDBC, Applets) applications.

Highly experienced using writing SQL Queries, Store Procedures, Triggers with major Relational Databases like MySQL, Oracle, MSSQL and NoSQL experience with Mongo DB.

Extensive system administration experience on LINUX ( Shell Scripting, Cron Job & File permission, Sendmail setup) and Windows systems.

Work Experience:

Georgia Department of Natural Resources Apr 2014 – Present Date

Programmer (SP), DNR IT

Key Responsibilities:

Was involved in redesigning of the front end project and implementing the mobile friendly Responsive layout of http://GeorgiaOutdoorMap.com. Responsible for regular development and maintenance of the application.

Development and maintenance of all the DNR & it’s divisions sites built off of Drupal 6 ( http://GaDNR.org, http://CoastalGaDNR.org, http://GeorgiaWildlife.org, http://GeorgiaSHPO.org etc.)

Is part of the upgrading all the sites to Drupal 7 core with responsive layout project.

Development of Construction and Engineering site with mobile device accessibility.

Technologies/Tools Used:

http://GeorgiaOutdoorMap.com: Google Maps Javascript API, Google Maps Fusion Tables, Quantum GIS to format Vector and Raster files, Google Maps Engine (discontinued) and CSS 3 for Responsive Layout.

http://GaDNR.org & Other divisional Sites: Drupal 6 and Drupal 7 as CMS. MySQL as database.

SunTrust Banks, Atlanta via TEKsystems Sep 2012 – Mar 2014

Web Application Developer, EIS Storage Team

Key Responsibilities:

Was involved in development and maintenance of various tools such as SoRD, Data Protection Function, DPA 1.5, DPA 2.0 for SAN Storage Engineers to make their lives easier. Also automating some manual tasks.

Developed some Scheduled Tasks of converting of Server Generated flat files to MSSQL friendly CSV and bulk insert that CSV into MSSQL Table with data integrity and fail notification.

Web interface to run system commands through SSH2 and Putty.

Access the SanScreenAPI WSDL and fetch data using SOAP.

Technologies/Tools Used:

Web Development: PHP 5, Zend Framework 1.12, Kohana 3.2, jQuery, HTML, CSS.

Database: MSSQL SERVER and Mongo DB.

Franchise Gator, Roswell GA April 2011 – August 2012

Web Developer

Development, Modification & Maintenance of -

http://www.franchisegator.com

http://m.franchisegator.com

http://www.franchisegator.com/dashboard/

http:// www.franchisegator.com/gatorlogin/

http:// www.franchisegator.com/fgadmin/

Key Responsibilities:

Web Development: With PHP 5 and a homegrown MVC framework, jQuery, Dojo (some part), HTML, CSS. We follow strict scrum methodology (Trello service).

URL Rewriting: All the SEO friendly URLs are redirected by the rewrite rules in .htaccess.

Internal API Management: Development and Maintain the internal REST APIs.

SEO, Pixel firing: Perform various marketing integration and modification as SEO, pixel firing etc.

A/B Testing: Deploying different version of the same page (randomly selected which one would be served to a specific visitor) and check to see which version wins after certain period of time.

Web2Lead (Salesforce etc) integration: Posting Lead info to the web2lead platform of different service provider (salesforce.com etc).

Cron Job: Deploy, modify different cron jobs running on the system. Also editing the cron table in the linux system.

Database Maintenance and Update: Responsible for different MySQL table changing grant access, indexing, procedure add etc. Also periodic data update from csv file on certain tables like zip code data etc.

Ligatt Security Intl, Norcross, GA April 2010 – April 2011

PHP Developer

sm.ligatt.com : A complete Employee Portal. It covers everything that an employee would need - from Daily Task Journal to Customer Service, Service level Reporting, Sales Reporting, Revenue Reporting, Bulk Email shooting etc.

Authorize.Net API : Worked on the Payment Gateway for Authorize.Net & Plimus.com used in spoofem.com, amihackerproof.com, locatepc.net

Twitter API : used the Twitter REST API to retrieve (Statuses and ReTweets stats) and perform various operation (sending Bulk Direct Message).

Google Analytics API : used Google Analytics API for generating various customized reports that are not available in google analytics account.

Wordpress and Shopperpress DB : worked on Wordpress and ShopperPress database backup, cloning and generating customized stats.

Stolen-computer.com Stolen computer/device reporting site.

Responsibilities:

PHP 5 ( Zend Framework ) to create scripts for the processing of all the database transaction and rendering the presentation.

Credit Card Transaction processor Class developing.

Facebook, Twitter API.

JavaScript, jQuery scripts for validations in the HTML forms

CSS for the HTML forms, reports and pages, Style to the tables, Layout

Design the database in MYSQL.

Responsibilities include Database design, Code profiling and extensive Documentation.

Telrite Corp, Marietta, GA Jan 2008 – Aug 2009

PHP Developer

Worked in a team of Development and Maintenance of the following projects-

PureTalkUSA.com : Website for the Product of Pure TalkUSA Cell Phone. This web page handles the Home page, online ordering, recharging, user login etc.

MyTelrite.com : Customer Portal of all Telrite Customers and Agents. Includes the Login module for all 6 types of users, Online Payment, Reports, Balance, Services etc.

Debit.Telrite.com : A robust system for the Customer Service Dept, Management and the NOC. Includes the modules for all kinds of Telecom Operations (Activations, Recharge, Balance, Service Inquiry etc), Excel Reporting, Ordering, Logging etc.

PhoneFriendMobile.com : One of Telrite's ClientWeb Site. Includes primary info of their products from Telrite.

Responsibilities:

Used of PHP to create scripts for the processing of all information in the database and show the results

Elaborate HTML forms

Elaborate Excel Reports using SQL queries, PHP and HTML programming

Used Prototype JS to implement AJAX for increasing the usability

Elaborate JavaScript scripts for validations in the HTML forms

JavaScript used for show messages, select dates, validations, menus, animations

Used of CSS for the HTML forms, reports and pages, Style to the tables, Layout

Design the database in MYSQL, MSSQL.

Create new tables for the new modules

Responsibilities include Database design, Code profiling and extensive Documentation.

Banglalink (An Orascom Company), Sep 2006 – Oct 2007

Dhaka, Bangladesh

PHP Developer

CCWEB Project

CCWEB (Customer Care Web) is a fully functional Web solution for the Customer Care Dept of Banglalink ( Telecom ). Various complaints from subscribers are saved by customer care agents and then it goes to corresponding technical team to be solved. After being processed by technical team it goes to customer care dept again for further communication with subscriber. There are also some modules for sending automated SMS, Email notifications to concern person, checking subscriber status, account balance, VAS Service Status, Call history etc. There are Reporting portion of total number of complaints, category wise count, category wise SLA meet etc.

SWA & WO Project

Scheduled Work Announcements (major telecom activites) are needed to be accepted/rejected before performed. This SWA system takes everyone’s acceptance from ISSUER to CTO one after one in hierarchical order. SMS, Email notifications are sent for pending SWA.

Work Orders (telecom operational work orders issued by planning dept) are assigned to a specific engineer with a deadline or fixed date to be executed with necessary information and/or attachment files.

TTBC Ltd, Dhaka, Bangladesh Aug 2005 - Aug 2006

Application Developer

AKTEL WAP Site :

It’s a wap site only accessible by the subscribers of AKTEL (Mobile telecom). It has downloadable contents like ringtone, wallpaper etc. The WAP Gateway maintains the billing. It also includes the content uploading module and reporting module.

GPRS PUSH PULL Service :

A Java program listens for every request (SMS) for PUSH MESSAGE. After a valid request, it sends back the download URL to the subscriber in the form of PUSH MESSAGE. When the subscriber hits the URL, he actually hits a PHP file and the specific download will start momentarily.

GrameenPhone Ltd, Dhaka, Bangladesh Nov 2004 - Jul 2005

Intern

Automated Report Generation :

Involved in developing a system of Auto Generating various reports of Network Performance from OSS Database(Oracle 9i). Web development with PHP, Oracle 9i, VBScript, and JavaScript, MS Office Web Component. Had training on GSM System, GPRS System..

Education :

Bachelor in Computer Science & Engineering, Shahjalal University of Science & Technology, Bangladesh.

Visa Status : US Citizen

References : References available upon request.



Contact this candidate