JOHANNA N. BIENZ

*** ************ *****, ****** *****, NJ 08731 –

Phone: 609- 713- 4759 – Email: acskch@r.postjobfree.com EDUCATION

Smith College, Northampton, MA

BA in American Studies; Graduated May 2012 SKILLS

•Mastery of Microsoft Office Suite including: Word, Excel, Powerpoint, and Publisher •Social networking tools including: Facebook, Twitter, Yelp, Instagram WORK EXPERIENCE

Ocean Township School District, Waretown, NJ Certified Substitute Teacher April 2014- Present

•Responsible for providing instructions, managing the classroom environment, and promoting student learning in the absence of the regular classroom teacher.

•Implemented the teacher’s lesson plans, assigned students classroom and homework, maintained control of classroom and discipline.

Student Affairs Office, Smith College Northampton, MA Assistant September 2010 – May 2012

•Created brochures, flyers, and posters with Microsoft Office programs to promote campus events

•Oversaw Student Affairs’ employee schedules, administrative needs, and managed student related questions or concerns for entire campus

•Maintained high level of customer service within office while fielding all calls and inquiries Kristy’s Casual Dining, Waretown, NJ

Server May 2009- present

•Provided attentive customer service during breakfast, lunch, and/or dinner shifts. Shifts varied from 6- 12 hours. Covered 5- 10 tables that ranged from 2- 6+ people. Successfully served banquets on larger scale 40- 120 people.

•Maintained high level of customer service in high- traffic dining establishment

•Handled cash and credit card transactions, placed food orders in computer system, served food, and responsible for overseeing and checking that other servers performed their required duties ADDITIONIAL EXPERIENCE

Jordan House, Smith College Northampton, MA Fire Captain September 2008- May 2012

•Completed fire safety training course yearly

•Constructed fire safety class and held fire drills for entire dorm of 80 residents

•Supported house community through events circulated around the fireplace