RONALD JOSEPH

**** ******** ** ********, ** ***** Phone: 678-***-**** acskbn@r.postjobfree.com

Desktop Support / Windows Admin

Computer Administration, SCCM support

Microsoft Certified professional offering 12+ years of hands-on desktop support experience Supporting large Corporate and Small business environments and 24/7 on-call support experience

Enthusiastic contributor with a collaborative spirit and a passion for seeing a quality job through to fruition

Recognized with the “Fast Start” award and “employee of the Month” for consistent ability to ensure continuity of services and exceptional customer service

Personal strengths include excellent work ethic, self motivated, fast learner, Conversational in French, broad-based knowledge, and persistence

Maintains current knowledge of technology developments to plan for upgrades and make business decisions

TECHNICAL SKILLS

Certification:

MCP-windows Vista (MCTS), 70-620 ID# 6117315

MCP-Windows Server 2003,

MCP-Managing & maintaining MS windows infra.

MCP: TS-Microsoft Lync Server 2010, Configuring

Dell hardware certified tech

Operating Systems:

Windows 95, 98, NT4.0 - XP Professional, Vista, Windows7, Server 2003 & server 2008, SBS server 2003 & 2008, Hyper-V, basic xen server and xen desktop knowledge

Software:

Email Clients: Outlook 97-2010, Mozilla 1.4-1.7 Antivirus: Symantec Antivirus for SMTP Gateways, Symantec Corporate Edition 7.3-10, AVG Corporate Edition with console management, TrendMicro office Scan & Server Protect, McAfee 8.0 & 8.5 with agent, Forefront, Symantec Adware and Spyware: Spybot 1.3, Malwarebytes, Spy Sweeper, stinger, Visio 2000 & 2K3, Scansoft paperport, Adobe Acrobat Pro 7.0 Dameware remote control, MS project, Visio 2000 – 2K7, Helmsman, Hummingbird exceed & Peachtree Accounting, QuickBooks, PC Anywhere, SMS, Tabs3 Helpdesk Tracking Software: Tomcat ticketing, Help email ticket system (RT), Remedy 5, Desktop/Laptop PC recovery Software: ERD Commander 2005, Mini PE

RDBMS:

SQL Server Client Components, Some SQL experience

Protocols:

DNS, DCHP, Exchange, TELNET,TCP/IP, WINS

Hardware:

Servers: Dell servers, Lenovo ThinkServers PC: Dell GX110, GX150, 270 GX 280, GX520, GX620, GX745, Precision 210, 220 Dimension 3000 Workstation, Printers: Laser Jet 4, 5, 6, 4000, 4050, 5000, 8000, 8100, 8150 Dell 5300, Dell 5100, Dell 5110 Laptops: Dell Latitude series model, basic experience with MAC Pro OS X.

Tools:

Dell Open Manage Server Assistant, Dell Diagnostic tools, Symantec Ghost 7.5 - 11, Pc Anywhere 8-10, VNC Enterprise, Go2Assist, Active Directory, DameWare, SMS remote tool, WSUS, Microsoft Baseline Analyzer, WebEx remote access and asset management, SCCM remote tool, SCSM, SCCM Management, Go2Assist, Cisco Anyconnect VPN client.

PROFESSIONAL EXPERIENCE

Beazer Homes – Atlanta, GA March 2013 – Present

Network Administrator

Started with Beazer as a Tier II technical support and was quickly promoted to the engineering team

Mobile Iron Certified administrator supporting the MDM platform for over 1000 IOS & Android devices, perform Mobile Iron System upgrades and work with 3rd party MobileIron engineers on escalated technical problems

Manage the WSUS patch deployment to make sure all servers/workstations are patched and secured

Manage Symantec Endpoint Protection for all servers & workstations. Perform routine audit and produce reports to make sure all systems have the latest definitions.

Work with Service Desk to troubleshoot Symantec Endpoint and update related issues on client laptop/workstations

Install/setup & Administer the RSA security platform. Perform necessary maintenance upgrades as required.

Administer day-to-day operation of SCOM monitoring for all server. Perform routine install/updates of Management packs, create overrides, configure subscriptions for alert notifications, new agent installs, etc.

Provide support for our Citrix Virtual Desktop Infrastructure (VDI), Xen-Desktop & Xen-App; Troubleshoot VDI related issues with users as well as the back-in servers. Update windows 7 VDI image for testing & deployment to production.

Experience working with Active Directory, creating/editing group policies, working with OUs, troubleshooting IIS related issues

Provide general server support for physical & virtual 2008 servers.

Ability to install/configure & deploy SCCM to a corporate environment

Experience using System Center Configuration manager (SCCM) 2007 & 2012 for creating/deploying windows XP and 7 images

Ability to manage SCCM 2012 to configure update deployment, customize software distribution, configure task sequence for application and OS deployments

Configure & customize windows update strategy to patch all windows systems

Worked on several projects with 3rd party vendors to fruition

Assume responsibility and administer CommVault & Veeam backups, and administer tapes library for the backup’s environment.

SoftChoice Corporation - Norcross, GA Jan 2012 – March 2013

Service Desk Analyst

Work as the primary point of contact for remote site of over 200 users under minimal supervision

Assume responsibility for all IT related task for the remote site

Provide 24/7 support for the company including high level executive and their administrative assistance

Work with hardware & software vendors to coordinate remote and onsite support

Provide technical support by responding to telephone support calls or ticketing inquiries

Provide support/maintenance for all devices currently utilized by the onsite and remote users

Work with higher tier support to coordinate escalation for timely resolution

Set up/support/maintenance of all audio and video conference room equipment required for events

Work with Cisco Configuration manager (CM) to create/configure and troubleshoot cisco VOIP accounts

Experience using Cisco Unity to create, manage and troubleshoot user’s Voicemail account.

Experience with creating and troubleshooting CRM accounts

Utilize SCSM as the primary source of ticketing for incident inquiries.

Manage Blackberry BES accounts and troubleshoot mobile phone’s ActiveSync for exchange

Experience using System Center Configuration manager (SCCM) 2007 & 2012 for creating/deploying windows XP and 7 images.

Ability to manage SCCM 2012 to configure update deployment, customize software distribution, configure task sequence for application and OS deployment

Manage AD user accounts and support user mailboxes using exchange 2007 & 2010 console.

DeKalb County Government (consultant) - Decatur, GA Aug 2011 – Oct 31, 2011

Desktop Support Specialist

Provide 2nd & 3rd level desktop support to local and remote county employees

Troubleshoot windows XP & win7 systems

Troubleshoot all desktop/laptop hardware issues

Manage the print servers for the county, also configure and troubleshoot scanners and multi-function devices in the environment.

Support user/computer accounts through active directory & SCCM 2007

Installed, configured, troubleshoot and maintain all computers and network printers within the DeKalb County’s network infrastructure. Remote tools and Desktop.

Support 7000 - 10000 users throughout DeKalb County including HR, Solicitor’s General Office, Superior Court System, Water Shed, Sanitation, Police Department

Create, upload & deploy desktop/laptop images using System Center Configuration Manager 2007

Provide remote support through SCCM remote tool and RDC

JEWELL COMPUTING SOLUTIONS - Phillipsburg, NJ Feb 2010 – June 2011

Desktop support / Network Administrator

Setup new computers, performed OS & Software upgrades as needed for all clients.

Provided general desktop support to multiple clients remotely via “go2assist” remote app and face-to-face.

Troubleshot issues with windows applications, corrupt operating systems (including 2000, XP, Vista & W7)

Installed and administered Microsoft servers (SBS 2003, 08), configured exchange 2003, and 2007 servers.

Experienced configuring SonicWall Firewall including point-to-point VPN configuration

Implement and troubleshoot client terminal server connections and connectivity issues

Assisted with internal customer services which include assisting with virus removal, upgrades, system optimizations and PC/laptop part replacement.

Troubleshot local connectivity issues, hardware and software troubleshooting.

Experienced performing Blackberry Professional server installation and upgrade to BES Enterprise level.

Installed, configured and managed BES enterprise servers.

Test new product being considered for production at client sites.

Experience with various types of backup’s technologies (including bare metal restore) Axcient, and various other offsite small business backup solutions.

Researched, designed and implement Hyper-V server environment for small business clients by consolidating to reduce overhead cost.

Experienced troubleshooting Hyper-V server STD and Hyper-V server R2.

Worked with AVG and Symantec Admin console for Anti-virus software deployment.

COGNIS IT - Conshohocken, PA August 2008 – Feb 2010

Desktop support / Network Administrator

Provides general helpdesk/desktop support to small business clients

Performed software upgrade, hardware replacement.

Manage small business client’s network (Law firms such as McCausland, Keen & Buckman, Healthcare companies, school district of Philadelphia, and Investment firms); from computer issues, software & hardware install, to small business server (2003) installation & management.

Manage multiple Exchange 2007, Blackberry servers and Citrix apps publishing in a Citrix virtual server hosting environment.

Designs, installs, upgrades, configures, and repairs local area network hardware and infrastructure on client sites.

Coordinate development and maintenance client servers; review server logs for errors and potential problems.

Installation and configuration of client small business servers (SBS).

Install and manage local clients exchange 2003 & 2007 servers.

Implement & Manage client’s offsite backups (MozyPro, IBackup), some Symantec Backup Exec experience

Blackberry server management (BES), blackberry & mobile phone email activations, and support.

Basic knowledge of Citrix server installation, configuration.

Certified Dell image direct for images components upload (create & build Windows images using Ghost).

VONAGE HOLDING CORP – HOLMDEL, NJ October 2006 – August 2008

SR MIS Support

Managed user & computer accounts in an Active Directory environment, proficient using SMS for remote connection to troubleshoot daily issues, reports, hardware/software tracking.

Ability to create & deploy images for a variety of laptop & desktop hardware using RIS imaging.

Troubleshoot Cisco 7940 & 7960, V-phone and MTA VOIP phones directly on the device or using CCA account management database.

Provide daily support to over 1500 users on all related desktop, laptop, blackberry, phone and all other Hardware issues.

Experience in supporting a variety of Verizon & T-Mobile blackberry models; 7250, 7270, 7290

Troubleshoot Avaya soft phones for noise and quality issue on a daily bases.

Expert in troubleshooting and configuring Exchange mail using outlook 2k3 and other previous versions.

Basic understanding of Cisco router/switch commands and configurations

IDT Corporation – PISCATAWAY, NJ September 2002 – August 2006

Desktop Support

Desktop Support Analyst currently providing support to over 450 users.

Provide off-hour support to users on a 24/7 basis via VPN connection.

Provide daily support to end users on all desktop related issues. Identify, research, and resolve technical problems. Respond to support requests via telephone, email, and face-to-face contact. Document, track and monitor user issues via a helpdesk trouble ticketing system to ensure a timely resolution.

Ability to configure and support Exchange, IMAP, and POP3 using outlook 2K and 2K3

Ability to install and troubleshoot NT, 2000, and XP on a variety of laptop and desktop hardware.

Ability using Ghost to create Windows NT, 2000 and XP Images for a variety of desktop and laptop hardware.

Participate in migration from NT domain accounts-computer names to Active Directory using Quest Migration software.

Installation of Service packs and antivirus software’s updates.

Build servers as requested by project Manager for varies projects, Maintain Print servers, MS update server (SUS, WUS) and Symantec Ghost 7.5 server

EDUCATION

University of Phoenix: Ass. Information Technology

GPA: 3.6, expected graduation of Dec, 2015

Cittone Institute of Technology, Edison, NJ, 2000 - 2002

Electronics and computer networking GPA 3.0

Arthur McNeill Institute, Rahway, NJ

CCNA & MCP course study

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