HEATHER BOURDEN

* ****** **** ****. *, Apartment 204, St. John's, NL A1A 4B8

709-***-****

acsk3d@r.postjobfree.com

OBJECTIVE: To utilize my skills, education, and experience in Business/ Human Resources Management as well as my passion for marketing, to be an integral part of your company.

EDUCATION:

Date 2013- Oct. 2015 Keyin College, St. John’s, NL

Business/ Human Resource Management

Sept. 2005- Dec. 2006 Memorial University of Newfoundland, St. John’s, NL

General studies

Completed Three Semesters of Social Work

June 2003 O'Donel High School, Mount Pearl, NL

Completed Level III

WORK EXPERIENCE:

Sept 2015- Present Canship Ugland Ltd., St. John's, NL

Human Resources Intern

Preparation of International Visas

Document management for personnel

Employee logistics

Aug. 2009- June. 2013 Caregivers, St. John's, NL

Unit Manager

Managed clients’ personal finances

Staff Scheduling

Reporting duties to main offices

June. 2006- Aug. 2009 Convergys-General Motors, St. John's, NL

Customer Service Representative

Dealt with all customer complaints

Conflict resolution with international dealers

Mentoring of new staff

Creation of monetary packages for customer concerns

Resume: Heather Bourden 2

QUALIFICATIONS/SKILLS:

Functional French and Spanish

6 years Management experience

Customer Service training

Dependable

Honest

Team Player

EXTRACURRICULAR ACTIVITIES:

Travelling

Habitat for Humanity

Canada World Youth

Katimavik

Swimming

Reading

Camping

Coached Grade 6 Girls Basketball

CERTIFICATIONS: WHIMIS

First Aid

CPR

Bronze Medallion- Lifeguarding

Non Violent Crisis Intervention

Valid Driver's License

REFERENCES: Available upon Request

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